1 Year Free Ring Resizing - The James Allen Guarantee

• ( )
• ()
• • USD
  • AUD
  • CAD
  • CNY
  • EUR
  • HKD
  • GBP
  • NZD
  • SGD

• ENGAGEMENTdesign your own engagement ring
  • start with a setting
  • start with a diamond
  • Start With A Lab Grown Diamond
  • start with a gemstone
  Ready to Ship Engagement RingsNEWEXPLORE MEN'S ENGAGEMENT RINGSTOP ENGAGEMENT RINGSSHOP ALL ENGAGEMENTCustomize Your Engagement Ring
  • the ring studio
  engagement ring styles
  • Solitaire
  • Pavé
  • Channel-Set
  • Side-Stone
  • Bezel
  • Halo
  • Hidden-Halo
  • Three-Stone
  more styles
  • Tension
  • Floral
  • Tiara
  • Vintage
  • Unique
  • Cathedral
  • Cluster
  shop by metal
  • rose gold
  • white gold
  • yellow gold
  • platinum
  COLLECTIONS
  • Sculptural WavesNEW
  EDUCATION
  • Engagement Guide
• DIAMONDSdesign your own engagement ring
  • start with a diamond
  • Start With A Lab Grown Diamond
  • Start With A Fancy Color Diamond
  • Start With A Fancy Lab Grown Diamond
  • start with a setting
  • the ring studio
  • Lab - Grown Diamonds On Sale
  premier diamond collection
  • True Hearts™ diamonds
  SHOP ALL DIAMONDSloose diamonds
  • round
  • princess
  • cushion
  • emerald
  • pear
  • oval
  • radiant
  • asscher
  • marquise
  • heart
  • octagonNEW
  fancy color diamonds
  • yellow
  • pink
  • purple
  • blue
  • green
  • orange
  • brown
  • black
  design your own jewelry
  • earrings
  • Natural Diamond Pairs
  • Lab Grown Diamond Pairs
  • pendants
  DIAMOND JEWELRY
  • Eternity Rings
  • Anniversary Rings
  • Diamond Studs
  • diamond pendants
  • Tennis Bracelets
  • All Diamond Jewelry
  • All Lab Grown Diamond Jewelry
  EDUCATION
  • Diamond Guide
• RINGSSHOP ALL RINGS
  • Diamond Rings
  • Gold Rings
  • Lab Grown Diamond Rings
  • Tungsten Rings
  • Stackable Rings
  • Men's Rings
  • Sapphire Rings
  • Emerald Rings
  • Ruby Rings
  • Birthstone Rings
  • Gemstone Rings
  Best Selling Wedding RingsWOMEN
  • Diamond Wedding Rings
  • Classic Wedding Rings
  • Curved Wedding Rings
  • Fashion Wedding Rings
  • Women's Wedding Rings
  MEN
  • Diamond Wedding Bands
  • Classic Wedding Rings
  • Carved Wedding Rings
  • Alternative Wedding Rings
  • Men's Wedding Rings
  SHOP BY METAL
  • White Gold Wedding Rings
  • Yellow Gold Wedding Rings
  • Rose Gold Wedding Rings
  • Platinum Wedding Rings
  • Titanium Wedding Rings
  DIAMOND CLASSICS
  • Eternity Rings
  • Anniversary Rings
  EDUCATION
  • Wedding Ring Style
  • Alternative Metals
  • Ring Guide
  View All Jewelry
• EARRINGSSHOP ALL EARRINGS
  • Diamond Earrings
  • Gold Earrings
  • Hoop Earrings
  • Stud Earrings
  • Huggie Earrings
  • Drop Earrings
  • Pearl Earrings
  • Emerald Earrings
  • Sapphire Earrings
  • Birthstone Earrings
  • Gemstone Earrings
  Best Selling EarringsSHOP BY METAL
  • White Gold Earrings
  • Yellow Gold Earrings
  • Rose Gold Earrings
  • Platinum Earrings
  DESIGN YOUR OWN
  • Earrings
  • Natural Diamond Pairs
  • Lab Grown Diamonds Pairs
  DIAMOND CLASSICS
  • Diamond Stud Earrings
  • Diamond Hoop Earrings
  EDUCATION
  • Studs Guide
  View All Jewelry
• BRACELETSSHOP ALL BRACELETS
  • Diamond Bracelets
  • Gold Bracelets
  • Bead Bracelets
  • Bangle Bracelets
  • Men's Bracelets
  • Cuff Bracelets
  • Pearl Bracelets
  • Birthstone Bracelets
  • Gemstone Bracelets
  Best Selling BraceletsSHOP BY METAL
  • White Gold Bracelets
  • Yellow Gold Bracelets
  • Rose Gold Bracelets
  • Platinum Bracelets
  DIAMOND CLASSICS
  • Tennis Bracelets
  View All Jewelry
• NECKLACESSHOP ALL NECKLACES
  • Diamond Necklaces
  • Gold Necklaces
  • Choker Necklaces
  • Cross Necklaces
  • Men's Necklaces
  • Chain Necklaces
  • Cuban Chains
  • Pearl Necklaces
  • Birthstone Necklaces
  • Gemstone Necklaces
  Best Selling NecklacesSHOP BY METAL
  • White Gold Necklaces
  • Yellow Gold Necklaces
  • Rose Gold Necklaces
  • Platinum Necklaces
  Design Your Own
  • Pendants
  • Natural Diamond
  • Lab Grown Diamond
  DIAMOND CLASSICS
  • Tennis Necklaces
  • Diamond Pendants
  COLLECTIONS
  • Charms Collection
  EDUCATION
  • Pendants Guide
  View All Jewelry
• GEMSTONESDESIGN YOUR OWN GEMSTONE RING
  • Start With a Gemstone
  • Start With a Setting
  LOOSE GEMSTONES
  • Blue Sapphire
  • Green Emerald
  • Red Ruby
  • Pink Sapphire
  • Yellow Sapphire
  • Green Sapphire
  • MoissaniteNEW
  SHOP ALL GEMSTONESBIRTHSTONE JEWELRY
  • January - Garnet
  • February - Amethyst
  • March - Aquamarine
  • April - Diamond
  • May - Emerald
  • June - Pearl
  • July - Ruby
  • August - Peridot
  • September - Sapphire
  • October - Opal
  • November - Citrine
  • December - Topaz
  GEMSTONE JEWELRY
  • Gemstone Rings
  • Gemstone Earrings
  • Gemstone Bracelets
  • Gemstone Necklaces
  DESIGN YOUR OWN JEWELRY
  • Earrings
  • Gemstones Pairs
  • Pendants
  EDUCATION
  • Sapphires
  • Gemstone Anatomy
  • Gemstone Guide
• GIFTS & COLLECTIONSGIFTS
  • Shop All Gifts
  • Gifts Under $1000
  • Gifts Under $500
  • Gifts Under $250
  • Anniversary Gifts
  • Graduation Gifts
  • Wedding Party Gifts
  • New Arrivals
  • Clear The Vault
  SHOP ALL JEWELRY
  • Gold Jewelry
  • Men's Jewelry
  • Diamond Jewelry
  • Pearl Jewelry
  • Birthstone Jewelry
  • Gemstone Jewelry
  • Platinum Jewelry
  • Lab Grown Diamond Jewelry
  • Trendy Jewelry
  SHOP ALL COLLECTIONS
  • Bead CollectionNEW
  • Pinky Rings CollectionNEW
  • Sculptural Waves CollectionNEW
  • Climber Huggies Collection
  • Charms CollectionNEW DROP
  • Toi Et Moi Collection
  • Essential Collection
  • Paper Clip Collection
  • Dainty Diamond Collection
  • Diamond Brilliance Collection
  DIAMOND CLASSICS
  • Hoop Earrings
  • Tennis Necklaces
  • Stud Earrings
  • Anniversary rings
  • Tennis Bracelets
  • Pendant Necklaces
  • Eternity Rings
  EDUCATION
  • Diamond Studs
  • Diamond Pendants
  • Pearls
  • Blog
+1‑412‑314‑9060

1. Free Resizings

The James Allen Guarantee

1 Year Free Resizing

We will resize your ring once for free within the first year of your purchase, including free return shipping worldwide. If more than one resize is needed or outside of the first year, a $25 fee applies to resize white, yellow, and rose gold rings, and $50 for platinum. The return shipping fee is $30 for all customers. We do not charge to ship the ring back to you so that service is always free. During the resize process small amounts of metal will be added or removed to increase or decrease the size to adjust for the new size needed. As a result, your ring may be slightly thicker or thinner when completed. This is a minor difference, and may or may not be discernible to you. Your resized ring will be inspected by quality assurance to ensure that our high standards are met, and that your ring has been fitted to the size that you need. *Some rings cannot be resized. This may be due to a size restriction, falling outside of the recommended range, or due to the design style. During our 30-day return policy you will not be charged if your ring needs to be remanufactured. Outside our 30-day return policy and during our 1 Year Free Resizing policy a fee will apply if your ring must be remanufactured. It is important to know that your new ring may not look ‘exactly’ like the original, as minor variations can occur. Upon receipt and inspection of your ring you will be notified prior to any work being done to discuss the charge to replace your ring (Effective 03/11/2019).Please Contact Us if you have any questions about this policy, your ring, or would like to take advantage of this service. To initiate a return or a resize, please do one of the following:Chat with us: Open a Chat on jamesallen.com, enter your order number and ask to start a return. You will be directed to your order to initiate a return or resize.Use my account: log into your online account and go to the “My Orders” section to set up your return (resize or repair). https://www.jamesallen.com/loginCreate an account from your order: if you do not yet have an online account, you can create one using the same email address used for your purchase. Upon logging into your online account visit the “My Orders” section to set up your return (resize or repair).Call or email us: You may also contact our Customer Service department 7 days a week, 7am-12am EST for assistance (tel:877-826-9866, [email protected]), we are here to help.If you are located within the US, you will immediately be able to download your fully insured return label and instructions on how to return your item back to us. Please note all original packaging and documentation need to be returned to us. A copy of your fully insured return shipping label and instructions will also be emailed to you.If you are outside of the US, your return airway bill (the international shipping document) and return shipping instructions will be emailed to you within 1-2 business days.