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PayPal
Changing a PayPal.Me Link: Contacting Support & Hiding the Link Workarounds for changing your PayPal username Written by Hannah Dillon
Last Updated: January 27, 2026 Fact Checked
Contacting Customer Support
|
Disabling the Link
|
Video
|
Tips
|Show more|Show less X
This article was co-authored by wikiHow staff writer, Hannah Dillon. Hannah Dillon is a Technology Writer and Editor at wikiHow. She graduated with a B.A. in Journalism from North Dakota State University in 2013 and has since worked in the video game industry as well as a few newspapers. From a young age Hannah has cultivated a love for writing and technology, and hopes to use these passions in tandem to help others in the articles she writes for wikiHow. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 107,279 times. Learn more...
While you cannot change your PayPal.Me link yourself, you can try contacting customer support or disabling your link so others cannot use it. In this wikiHow article, we'll teach you how to contact PayPal's customer support to ask for help with your PayPal.Me link, plus we'll go over how to disable your PayPal.Me link in case you don't want anyone to see it.
Changing a PayPal Username
Unfortunately, there's no way to change a PayPal.Me link. You can try contacting PayPal support, but they may not be able to help you. If you don't want anyone to see your PayPal.Me username, you can remove it from your PayPal profile using a web browser.
Steps
Section 1 of 2:
Contacting Customer Support
1 Go to the PayPal contact page. You can do so by visiting paypal.com/us/cshelp/contact-us in a web browser on your computer or phone.
2 Click Message us. You'll have to scroll down to find this option. It has an icon of two sparkles. A chat box will open in the bottom-right corner of the screen. Advertisement
3 Click Account issues. If you're not prompted to select a button, type "account issues" into the chat box.
4 Type speak with someone (or something similar) in the chat box. You'll need to get past PayPal's AI support chatbot to speak to a real person. To do this, type something along the lines of "speak with someone" or "talk with a customer support agent."
5 Click Yes when prompted. The PayPal assistant will ask if you want your message forwarded to a customer support agent who will respond within a few hours. Click Yes to continue.
6 Explain the issue to the customer support agent. Explain why you need to change your PayPal.Me link. However, be aware that the support agent may not be able to accommodate your request, as PayPal doesn't allow changes to PayPal.Me links.[1]XResearch source
Advertisement Section 2 of 2:
Disabling the Link
1 Open PayPal in a browser. You can use a web browser on your desktop or phone.
There was previously a way to disable your PayPal.Me link in the mobile app, but that functionality has since been removed.
If you're not signed in to PayPal, do so now.
2 Click the gear icon at the top of the screen. In the upper-right corner, directly to the left of the LOG OUT button, there's a gear icon. This will open your PayPal settings.
3 Click Manage next to your PayPal.Me link. When you open PayPal's settings, it will bring you to the "Account" tab by default. The Manage button will be under the button that says "Change Name", on the left side of the screen.
4 Toggle off "Anyone can see and send money to your PayPal username." This option is under the "Profile status - on" header.
5 Click Turn Off. This will confirm that you want to disable your PayPal.Me link. The username and link will still exist, but you can't get paid with it while it's disabled.
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Tips
In the PayPal.Me settings, you can also add/change your location, personal message, and cover photo. Thanks Helpful 0 Not Helpful 0
Submit a Tip All tip submissions are carefully reviewed before being published Name Please provide your name and last initial Submit Thanks for submitting a tip for review! Advertisement
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Written by: Hannah Dillon wikiHow Technology Writer This article was co-authored by wikiHow staff writer, Hannah Dillon. Hannah Dillon is a Technology Writer and Editor at wikiHow. She graduated with a B.A. in Journalism from North Dakota State University in 2013 and has since worked in the video game industry as well as a few newspapers. From a young age Hannah has cultivated a love for writing and technology, and hopes to use these passions in tandem to help others in the articles she writes for wikiHow. This article has been viewed 107,279 times. How helpful is this? Co-authors: 5Updated: January 27, 2026 Views: 107,279 Categories: PayPalArticle SummaryX
1. Go to https://www.paypal.com/ and log in. 2. Click Help in the upper-right corner. 3. Click Help Center in the lower-left corner of the Help menu on the right. 4. Click Message Center. 5. Click New Message. 6. Click Dispute followed by Other. 7. Click No, I need more help. 8. Click Yes. 9. Write a brief message explaining that you want to change your PayPal.Me link and what you want to change it to. 10. Click the arrow icon to send the message. Did this summary help you?YesNo
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Yes No Advertisement Cookies make wikiHow better. By continuing to use our site, you agree to our cookie policy. Written by: Hannah Dillon wikiHow Technology Writer Click a star to vote Co-authors: 5Updated: January 27, 2026 Views: 107,279
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Written by: Hannah Dillon wikiHow Technology Writer This article was co-authored by wikiHow staff writer, Hannah Dillon. Hannah Dillon is a Technology Writer and Editor at wikiHow. She graduated with a B.A. in Journalism from North Dakota State University in 2013 and has since worked in the video game industry as well as a few newspapers. From a young age Hannah has cultivated a love for writing and technology, and hopes to use these passions in tandem to help others in the articles she writes for wikiHow. This article has been viewed 107,279 times. How helpful is this? Co-authors: 5 Updated: January 27, 2026 Views: 107,279 Categories: PayPal Article SummaryX
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1 Go to the PayPal contact page. You can do so by visiting paypal.com/us/cshelp/contact-us in a web browser on your computer or phone. 
2 Click Message us. You'll have to scroll down to find this option. It has an icon of two sparkles. A chat box will open in the bottom-right corner of the screen. Advertisement 
3 Click Account issues. If you're not prompted to select a button, type "account issues" into the chat box. 
4 Type speak with someone (or something similar) in the chat box. You'll need to get past PayPal's AI support chatbot to speak to a real person. To do this, type something along the lines of "speak with someone" or "talk with a customer support agent." 
5 Click Yes when prompted. The PayPal assistant will ask if you want your message forwarded to a customer support agent who will respond within a few hours. Click Yes to continue. 
6 Explain the issue to the customer support agent. Explain why you need to change your PayPal.Me link. However, be aware that the support agent may not be able to accommodate your request, as PayPal doesn't allow changes to PayPal.Me links.[1] Advertisement 
1 Open PayPal in a browser. You can use a web browser on your desktop or phone. 
2 Click the gear icon at the top of the screen. In the upper-right corner, directly to the left of the LOG OUT button, there's a gear icon. This will open your PayPal settings. 
3 Click Manage next to your PayPal.Me link. When you open PayPal's settings, it will bring you to the "Account" tab by default. The Manage button will be under the button that says "Change Name", on the left side of the screen. 
4 Toggle off "Anyone can see and send money to your PayPal username." This option is under the "Profile status - on" header. 
5 Click Turn Off. This will confirm that you want to disable your PayPal.Me link. The username and link will still exist, but you can't get paid with it while it's disabled. Advertisement