5G Network - StarHub

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5G Network

StarHub’s 5G

+ Expand all - Collapse all 1What is StarHub’s 5G?

With 5G Standalone (5G SA) network, you can now enjoy more of the things you love, such as gaming at ultra-low latency, video stream at ultra-fast speeds, experience crystal clear conversations with family and friends, plus so much more.

2What is Ultra-clear HD voice?

Ultra-clear HD voice is a Voice over 5G (VoNR) service which enables voice calls over our 5G SA network. You can bring multi-tasking and productivity to a whole new level! Enjoy ultra-fast 5G speeds when streaming, gaming or surfing, and still enjoy crystal clear mobile conversations with your loved ones simultaneously.

3How do I enjoy StarHub’s 5G SA and Ultra-clear HD voice?

All customers on our 5G mobile plans with a 5G SIM can enjoy 5G Standalone network and HD Voice Calls.

If you’re not on our 5G mobile plan:

a. Upgrade or sign up for our Mobile+ or no contract Star Plan and get our latest 5G SIM card^

b. Pair with a 5G device*

c. Be in an area covered by our 5G service

^ For existing Mobile+ customers, we recommend you change to new 5G SIM cards for a more secured connection.

For business customers, please visit 5G Business page for more information.

*Please refer to the 5G Device FAQ for the list of StarHub approved handsets.

4I have a 5G SA- ready device with the 5G SIM and Mobile+ plan, why do I experience problems with the StarHub’s 5G SA network?

Please contact us for assistance.

5Where can I enjoy StarHub’s 5G service?

StarHub's 5G network coverage is available indoors and across over 99% outdoor areas in Singapore.

5G network coverage may vary as we expand our footprint. Get the latest updates on the locations with 5G coverage here.

6Where can I find the latest updates on StarHub’s 5G coverage?

Check out here for the latest list of locations with 5G coverage.

7In what frequency band and spectrum(s) is StarHub running its 5G network on?

StarHub's 5G Standalone Access (SA) is deployed on 3.5GHz and 2.1GHz spectrum that allows us to enhance and expand our 5G coverage.

8What happens to my network when I am in an area that is not within StarHub’s 5G coverage?

Not to worry, there will be no disruption to your mobile service. You will continue to enjoy seamless 4G connectivity on Singapore’s #1 awarded network.

9What is StarHub’s 5G speed range?

Please refer to the below table for 5G SA theoretical speed range.

Theoretical Speed	>1Gbps
Typical Stationary	300-700Mbps
Typical Mobility	100-500Mbps
Typical Uplink	40-90Mbps

10I have a 5G device but I am on a non-Mobile+ plan, how can I enjoy StarHub’s 5G service?

You can enjoy StarHub’s 5G by upgrading to our Mobile+ plans or no-contract SIM only Star Plan. Simply log in to StarHub app to check if your existing plan is eligible.

If you are servicing your device contract, you can upgrade your plan to the same or higher monthly subscription plan with no additional fees to enjoy more data with StarHub's 5G service.

This can be done easily via StarHub app:

5G Voice 9A

5G Voice 9B

11I am an existing StarHub prepaid subscriber. Can I enjoy StarHub’s 5G?

StarHub’s 5G service is currently not available for prepaid subscribers.

You can enjoy our 5G service by switching to our Mobile+ plans or no-contract SIM only Star Plan and getting a 5G device at starhub.com/store. You will be able to retain your existing prepaid mobile number and enjoy the convenience of a monthly bill, no top-ups required!

With our 5G plans, you can enjoy bigger data bundle, more talktime, and SMS. You’ll also get to enjoy GeForce NOW cloud gaming on us.

*Please refer to the 5G Device FAQ for the list of StarHub approved handsets.

12What happens if I'm temporarily unable to connect to the StarHub 5G Network?

On instances where 5G network is unavailable, you will automatically be switched to our 4G network to ensure you remain connected online. As soon as 5G network becomes accessible, you will automatically be reconnected back to our 5G network.

13Can I continue to enjoy 4G as StarHub rolls out 5G service?

Yes you can! 4G network is still available for our customers.

To experience the benefits of our 5G service such as faster speeds, real-time responses and enhanced connectivity, we encourage you to sign up to our Mobile+ plans or no-contract SIM only Star Plan and get a 5G device*.

*Please refer to the 5G Device FAQ for the list of StarHub approved handsets.

14What is the difference between 5G and 4G?

The move from 3G to 4G LTE was about faster connections but the evolution to 5G is so much more. 4G LTE enables mobile broadband connectivity to power video streaming, high quality video calls and faster browsing.

5G is designed with enhanced capability to enable next-generation user experience and deliver new services. With increased speeds, better response times and superior reliability, 5G will enable revolutionary applications like remote healthcare, cloud gaming, immersive virtual reality and more.

5G SIM FAQs

+ Expand all - Collapse all 1Why do I need a new 5G SIM?

5G SIM Card will allow you to enjoy an elevated mobile experience on our 5G SA network.

2What is the difference between the current 4G SIM and the new 5G SIM?

The new 5G SIM will allow you to enjoy the full benefits of our 5G SA network sites with a 5G SA-ready handset.

This includes gaming at ultra-low latency, video streaming at ultra-fast speeds, experiencing crystal clear conversations with family and friends, plus so much more.

Not to worry, if you’re on our current 4G SIM, you’ll still enjoy seamless connectivity on Singapore’s #1 awarded network.

3How do I get the new 5G SIM?

All customers who recontract or sign up for a new Mobile+ plans or no-contract SIM only Star Plan will get the new 5G SIM card. For existing customers who are still holding on to a non-5G SIM, we strongly encourage you to perform a SIM card replacement using our StarHub app .

Once you have received the 5G SIM, please activate it using the StarHub app, so that you can enjoy the full suite of 5G benefits on Singapore’s #1 awarded network.

4Will my 5G handset work if I do not change to a 5G SIM?

Yes, of course. The current 4G SIM will still work across all handsets on both 4G and 5G NSA networks and you will still enjoy the best mobile experience with StarHub.

However, we strongly encourage you to get a new 5G SIM to enjoy the full suite of benefits on StarHub’s 5G network.

5Will I be able to use 5G if I am on a 4G handset with a 5G SIM?

You will need a 5G-supported handset to enjoy our 5G mobile experience. However, you will still be able to stay connected on our 4G network. Please refer to the 5G Device FAQ for the list of StarHub approved handsets.

6Will the 5G SIM work in a non-5G area?

Yes, you can! On instances where 5G network is unavailable, you will automatically be switched to our 4G network to ensure you remain connected at all times. As soon as 5G network becomes accessible, you will automatically be reconnected back to our 5G network.

7I signed up for a 4G plan but received a 5G SIM card, does it mean I get to enjoy 5G service?

You’ll need to be on our 5G plan to enjoy the full suite of 5G benefits:

Upgrade or sign up for our Mobile+ plans or no-contract SIM only Star Plan and get our latest 5G SIM card
Pair with a 5G device
Be in an area covered by our 5G service

Upgrade to a 5G plan to enjoy our 5G network now!

8I am currently subscribed to a Mobile+ plan. Do I need to change my SIM Card in order to enjoy 5G standalone?

Yes, we strongly encourage you to get a new 5G SIM to elevate your mobile experience and enjoy the full suite of benefits on StarHub’s 5G network.

9How do I request for a new or replacement 5G SIM card?

For details on how to request a SIM card, click here.

10How do I activate my new 5G SIM card?

If you have signed up for a new mobile line or ported your existing mobile number to us, simply insert your new SIM card into your device and you’re good to go.

If you have recontracted your existing mobile line or requested for a 5G SIM card replacement, simply log on to StarHub app and select “Activate your SIM card”. The SIM activation may take up to 1 hour and any active SIM card on your device will be disabled upon proceeding with the setup. You will require data connection during the setup and you may experience intermittent connection during this time. You will receive an SMS notification in an hour’s time to inform you that your new SIM card is successfully activated. When your new SIM card is activated, simply insert your new SIM card into our device and you’re good to go.

If you require further assistance, do not hesitate to contact our HubCare team via Facebook Messenger or WhatsApp.

SH App

5G Devices

+ Expand all - Collapse all 1Which 5G devices are compatible with StarHub’s 5G?

Below is the list of 5G devices that you can enjoy StarHub’s 5G service.

You can look forward to more handset manufacturers coming on board. Do stay tuned to this page for updates.

Brand	Model name	StarHub 5G Compatible
Apple	iPhone 17/ 17 Pro/ 17 Pro Max/ iPhone Air	Yes
	iPhone 16e/ 16/ 16 Plus/ 16 Pro/ 16 Pro Max	Yes
	iPhone 15/ 15 Plus/ 15 Pro/ 15 Pro Max	Yes
	iPhone 14/ 14 Plus/ 14 Pro/ 14 Pro Max	Yes
	iPhone 13/ 13 Mini/ 13 Pro/ 13 Pro Max/ iPhone SE (3rd gen)	Yes
	iPad Pro 11” M5 (6th gen)/ iPad Pro 13” M5 (8th gen)/ iPad Air 11” (7th gen) / iPad Air 13” (7th gen) / iPad (11th gen) / iPad Mini (7th gen)/ iPad Air 11” (6th gen)/ iPad Air 13” (6th gen)/ iPad (10th gen)/ iPad Pro 11” (4th gen)/ iPad Pro 11” (5th gen)/ iPad Pro 13” (7th gen)/ iPad Pro 12.9” (6th gen)/ iPad Mini (6th gen)/ iPad Air (5th gen)	Yes
Samsung	Galaxy A56 5G / A17 5G / A16 5G / A55 5G / A25 5G / A15 5G / A54 5G / A53 5G / A34 5G/ A33 5G / A13 5G / A23 5G / A52s 5G	Yes
	Galaxy S25 FE / S25 / S25+ / S25 Ultra / S24 FE / S24 / S24+ / S24 Ultra / S23 FE / S23 / S23+ / S23 Ultra / S22 5G/ S22+ 5G / S22 Ultra 5G / S21 5G / S21+ 5G / S21 Ultra 5G / S21 FE 5G	Yes
	Galaxy Tab A11+ 5G/ Tab S11 5G / Tab S11 Ultra 5G / Tab S10 FE 5G / S10 FE+ 5G / S10+ 5G / Tab S10 Ultra 5G / S9 Fe+ / Tab A9+ / Tab S9 / Tab S9+ / Tab S9 Ultra / Tab S8 5G/ Tab S8+ 5G/ Tab S8 Ultra 5G	Yes
	Galaxy Z Fold7 5G \| Z Flip7 5G / Z Flip7 FE 5G / Z Fold6 5G \| Z Flip6 5G / ZFlip5 \| Z Fold5 5G / Flip4 \| Fold4 5G / Z Fold3 5G / Z Flip3 5G	Yes
Nothing	Phone (1) 5G	Yes
Honor	Honor X7d 5G / Honor X9d 5G/ V5 5G / Honor 400 Pro 5G / 400 Lite 5G / 200 Pro 5G	Yes
Honor	Magic8 Pro 5G / Magic6 Pro 5G	Yes
Oppo	A5 5G / Reno 14 5G / Reno 14 Pro 5G/ Reno13 F 5G / A5 Pro 5G / Find X8 5G / Find X8 Pro 5G / Reno13 5G / Reno13 Pro 5G / Reno12 5G / Reno 12 Pro 5G / Reno12 F 5G / Reno11 F 5G / Reno11 5G / Reno11 Pro 5G / Reno5 Z 5G / Reno6 Pro 5G / Reno7 Pro 5G / Reno 7 5G/ Reno7 Z 5G / Find X5 Pro 5G / Reno8 5G/ Reno8 Pro 5G / Reno10 5G / Reno10 Pro 5G / Reno10 Pro+ 5G / A79 5G / A78 / A3 Pro 5G	Yes
Oppo	Find X9 5G/ Find X9 Pro 5G/ Find N5 5G /Find N3 / Find N3 Flip / Find x5 Pro 5G / Find N2 Flip 5G / Find X3 Pro 5G	Yes
Vivo	V25 5G/ V25 Pro 5G / V27 5G / V80 Pro 5G	Yes
Xiaomi	Redmi Pad Pro 5G / Redmi 12 5G / Redmi Note 11 Pro 5G	Yes
	14T 5G/ 14T Pro 5G / 12T 5G/ 12T Pro 5G / 12 5G / 12 Pro 5G	Yes
	Note 13 Pro+ / 13 / 13 Pro	Yes
	15 5G / 15 Ultra 5G / 4 Ultra / 14	Yes

Do ensure your phone is updated to the latest software for optimal 5G experience.

5G devices approved for use on 5G Non-standalone (“NSA”) networks may not work on 5G Standalone (“SA”) networks following the suspension or cessation of the 5G NSA Trial.

2How do I enable 5G on my Apple iPhones?

Go to “Settings”
Tap on “Mobile Data”
Select SIM
Select “Voice & Data”
Set to “5G On” and allow "5G Standalone"

Activate5GviaiPhone

3How do I enable 5G on my HUAWEI phones?

Turn on 5G on your HUAWEI phones in 4 simple steps:

1. Go to “Settings”2. Select “Mobile network”3. Select “Mobile data”4. Tap “Preferred network mode” and select “NR/LTE/WCDMA/GSM auto”.And you are all set to experience StarHub’s 5G service!

4How do I enable 5G on my Samsung phones?

Firstly, ensure your phone is updated to the latest software.

Go to “Settings”
Select “Software update”
Select “Download and install” Your device will proceed to download the latest version.
Press install after the download is completed.

enable 5G_samsung_3

Once the software is updated, turn on 5G on Samsung phone in 4 simple steps:

Go to “Settings”
Select “Connections”
Select “Mobile networks”
Network mode should be showing “5G/LTE/3G/2G” by default

enable 5G_samsung_3_1

5How do I enable 5G on my OPPO phones?

Firstly, ensure your phone is updated to the latest software. Once the software is updated, turn on 5G on OPPO phone in 4 simple steps.

Go to “Settings”
Select “SIM card & mobile data”
Select “SIM 1” or “SIM 2”
Tap “Preferred Network Type” and select “5G/4G/3G/2G(Auto)”

enable 5G OPPO

6How do I enable 5G on my Realme phones?

Go to “Settings”
Select “SIM card & mobile data”
Select “SIM”
Under Preferred network type – it should show “5G/4G/3G/2G"

5g enabled realme x50

7How do I enable 5G on my vivo phones?

Ensure your phone is updated to the latest software.

Go to “Settings”
Select “System update”
Click to download and install this version “PD2005F_EX_A_1.20.18”

Once upgrade is completed, switch your Network mode.

Go to “Settings”
Select “Mobile network”
Select “SIM 1/2”
Select “Network mode” under “SIM settings”
Tap “5G (preferred) / 4G / 3G / 2G”

enable 5G_vivo x50

8I have a 5G device, will I enjoy StarHub’s 5G service automatically?

To experience StarHub’s 5G connectivity, you’ll need to:

1) Upgrade or sign up for our Mobile+ plans 2) Pair with a 5G device*3) Be in an area covered by our 5G service.For business customers, please visit 5G Business page for more information.*A 5G software update from the phone manufacturers may be required. Please refer to the 5G Device FAQ for the list of StarHub approved handsets.9I have a 5G device, why can’t I access StarHub’s 5G service?

The device manufacturers are working on the optimisation of their software for our 5G network. We are working closely with them to ensure the software is optimised so you can enjoy StarHub 5G as soon as possible. Do stay tune to this page for the updates.

10Am I required to purchase a 5G device from StarHub to enjoy your 5G service?

StarHub works closely with the handset manufacturers where extensive tests are conducted to ensure the 5G software is optimised for use on our network.

To ensure you get the best 5G experience, we recommend that you purchase a 5G device from StarHub. Check out our range of 5G devices here.

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5G Network - StarHub

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