7 Best Ways To Fix Facebook Messenger Keeps Crashing On ...

Quick Tips

• Try restarting the Messenger app or your phone to fix any temporary glitches causing the problem.
• Ensure you have allowed Messenger all the permissions it needs to run on your Android or iPhone.
• If you’re encountering similar issues with other apps, consider resetting Google Play Services on your Android.

Basic Fixes

• Update the Messenger app: Using an outdated version of an app can cause it to behave strangely. Hence, it’s a good idea to update the Messenger app from the Play Store (Android) or App Store (iPhone).
• Free up storage space: Apps like Messenger may freeze or crash due to a lack of sufficient storage space, particularly on low-end devices. To avoid this, ensure your Android or iPhone has ample free storage space.

Fix 1: Allow the Necessary App Permissions

Just like any other app, Messenger requires permission to access your phone’s camera, data, storage, and more. If denied, the app may fail to perform basic operations and even crash. Here’s what you can do to fix it.

Android

Step 1: Tap and hold the Messenger app icon and tap the info icon from the resulting menu. Then, tap on Permissions.

Step 2: Go through each permission one by one and allow it.

iPhone

Step 1: Launch the Settings app on your iPhone.

Step 2: Scroll down and tap on Messenger. Then, use the toggles to enable all the necessary permissions.

Fix 2: Clear App Cache (Android)

Cache data refers to the temporary files Messenger stores on your phone to reduce loading times and improve its performance. Clearing the cache is an effective solution for any app that struggles to function properly on Android.

Step 1: Long-press on the Messenger app icon > tap the info icon from the resulting menu.

Step 2: Go to Storage > tap Clear cache at the bottom.

Fix 3: Disable Battery Restrictions for App (Android)

Applying battery restrictions to the Messenger app can also cause such problems. To fix this, allow unrestricted battery usage for Messenger by following the steps below.

Step 1: Long-press the Messenger app icon and tap the info icon from the menu.

Step 2: Go to Battery > select Unrestricted from the following menu.

Fix 4: Reset Google Play Services (Android)

Google Play Services works behind the scenes to connect all your apps, Google services, and Android. If there is an issue with Google Play Services on your phone, it can cause apps on your phone to freeze or crash. You can try resetting Google Play Services on your Android to see if that helps.

Step 1: Open the Settings app > navigate to Apps. Scroll through the list to find and tap on Google Play services.

Step 2: Go to Storage and tap on Manage storage at the bottom. Then, tap on Clear All Data.

If Messenger continues to crash after trying everything, consider reinstalling the app on your iPhone or Android. Doing so will delete all the app data and resolve any issues caused by corrupted files.

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