About Amazon International Store - Amazon Customer Service

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Amazon International Store About Amazon International Store

Amazon International Store allows customers to purchase and import international products sold by select Overseas Amazon Stores (listed below): on Amazon.sg.

Source country United States Japan Germany
Overseas Amazon Store Amazon Export Sales LLC (“Amazon US”), a U.S. company Amazon Japan Godo Kaisha (“Amazon JP”), a Japan incorporated company Amazon EU SARL ("Amazon EU"), a Luxembourg company
Amazon International Store products can be purchased using a variety of payment methods accepted at Amazon.sg. When you search for a product using the search bar, the search results displayed may contain both Amazon International Store products and similar products offered by other sellers. You can filter by Amazon International Store items using the Refine By option in the left navigation menu. Customers should add their full name and delivery address before placing Amazon International Store orders. Visit your account to update your name and address.

For Amazon International Store orders above S$400 (including shipping cost), prices displayed on the product detail page include an Import Fees Deposit. For more information, see About Import Fees Deposit and Import Charges.

Customer Service for Amazon International Store orders is currently supported by Amazon.sg. Please visit www.amazon.sg/contact-us for further assistance.

Amazon International Store Delivery Speeds and Charges

Estimated standard delivery rates for Amazon International Store products are displayed below the item price. Learn more About International Store Delivery Speeds & Charges.

Amazon International Store Returns and Refunds

Please see the Amazon International Store Returns and Refunds Policy for more information about returning Amazon International Store items.

Low Value Imported Goods tax (LVIG Tax) for Amazon International Store Orders

Orders of Amazon International Store items that are shipped into to the delivery country may be subject to taxes, customs duties, and fees, depending on their value.

For International Store sales value equal to or less than S$400, we will calculate, remit and collect 9% GST from customers in Singapore.

For more information, visit our Help page About GST on Singapore Low Value Imported Goods (LVIG).

Import Fees for Amazon International Store Orders

Orders of Amazon International Store items that are shipped into to the delivery country may be subject to Import Fee, which will be charged to you as Import Fees Deposit or Import Charges, depending on their value and the original Overseas Amazon Store.

Amazon International Store will also permit the shipping carrier to clear your shipment through customs on your (or your recipient's) behalf.

The Import Fee is an estimation of the taxes, customs duties, and fees that may apply and isn't an actual calculation of those charges, the actual charges may vary from this estimate. In addition, import regulations, taxes, customs duties, and fee rates may change between the order date and the date of entry.

For more information, visit our help page About Import Fees Deposit and Import Charges.

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All Help Topics

Amazon International Store

  • About Amazon International Store
  • Amazon International Store Delivery Speeds and Charges
  • About Amazon International Store Refunds
  • Amazon International Store Returns
  • Amazon International Store Conditions of Sale
  • About Import Fees Deposit and Import Charges 

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