Account Management: Cancel Or Reactivate Your AOL Account

You can easily change or cancel your paid AOL subscription online or by contacting customer support.

Reactivate your paid subscription

To reactivate your subscription, review our 'Activate an AOL Premium subscription' help article.

Change your paid AOL plan

1. Go to MySubscriptions.
2. Click Manage next to the plan you'd like to change.
3. Under products, click Change Plan.
4. Click Select Plan to choose a new plan.
5. Confirm plan change.

Cancel your paid AOL plan

Canceling your paid plan and changing to the free AOL plan gives you continued access to your AOL email and allows you to sign in to other AOL websites.

1. Go to MySubscriptions.
2. Click Manage next to the plan you'd like to cancel.
3. Click Cancel my subscription.
4. Click Continue to cancel.
5. Select a reason for canceling from the drop-down menu (optional).
6. Click Cancel now.

Things to know when you change your AOL account to the free AOL plan:

• If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you'll continue to have access to the service until the end of your current billing cycle.
• If you have any active premium subscriptions, those will continue to be billed separately.
• AOL reserves the right to charge and collect any fees, surcharges or costs incurred before your cancellation takes effect.

Cancel your Premium Subscription

AOL offers a variety of options to help keep you and your computer safe and secure as well as cure common computer problems that may slow it down. Learn more about them here. Should you still wish to cancel your premium subscription, follow these steps:

1. Go to MySubscriptions.
2. Click Manage next to the plan you'd like to cancel.
3. Click Cancel my subscription.
4. Select a reason for canceling (optional).
5. Click the cancel link at the bottom of the page.

How do I cancel my AOL username and email address?

Read our "Close your account" help article to get step-by-step instructions for closing your account.

How do I cancel an AOL account of a family member who has passed away?

We're very sorry for your loss. Learn what options are available when an AOL account owner passes away.