Amazon Renewed - Amazon Customer Service

Amazon Renewed is your trusted destination for pre-owned and refurbished products.

Amazon Renewed items are professionally inspected and tested to meet quality standards by an Amazon qualified and performance-managed supplier. If that supplier is a third-party seller, the third-party seller tests and inspects the product to meet Amazon Renewed quality standards.

Amazon Renewed suppliers, including qualified manufacturers and specialized third-party refurbishers, must meet strict qualification criteria and maintain ongoing performance targets. For more details, check the supplier or Product Details and the product packaging.

The inspection and testing process typically includes a full diagnostic test, replacement of any faulty parts, and a thorough cleaning process. This cleaning process is carried out by the qualified supplier or by Amazon. The products are fully functional and in one of four conditions: Premium, Excellent, Good, or Acceptable.

Refurbished - Premium

Cosmetic Condition: Premium

• Screen: No scratches
• Body: No signs of cosmetic damage (scratches, dents, and other) are visible when the product is held 12 inches away.

Functional Condition: Premium

• Battery: >90% of original battery life
• Accessories: Generic or original equipment manufacturer accessories and packaging provided.

Refurbished - Excellent

Cosmetic Condition: Excellent

• Screen: No scratches
• Body: No signs of cosmetic damage (scratches, dents, and other) are visible when the product is held 12 inches away.

Functional Condition: Fully Functional

• Battery: >80% of original battery life
• Accessories: Generic or original equipment manufacturer accessories and packaging provided.

Refurbished - Good

Cosmetic Condition: Good

• Screen: No scratches
• Body: Light scratches, barely visible when holding the product 12 inches away, and imperceptible to touch

Functional Condition: Fully Functional

• Battery: >80% of original battery life
• Accessories: Generic or original equipment manufacturer accessories and packaging provided

Refurbished - Acceptable

Cosmetic Condition: Acceptable

• Screen: May have a small number of shallow scratches that are invisible when the screen is turned on.
• Body: Light scratches, clearly visible when holding the product 12 inches away, and perceptible to touch. It may have a maximum of three minor dents.

Functional Condition: Fully Functional

• Battery: >80% of original battery life
• Accessories: Generic or original equipment manufacturer accessories and packaging provided

Note: Wireless devices don't come with headphones. These products have batteries tested to meet at least 80% (or at least 90% for Renewed Premium products) capacity relative to new at the time of the sale. Refurbished phones aren't guaranteed to maintain their waterproof seal. The products may be packaged in a generic box and come with the accessories that may be generic, with exceptions, if any, mentioned on the product detail page.

Amazon Renewed Guarantee

All products on Amazon Renewed are backed by the Amazon Renewed Guarantee. To learn more, go to the Amazon Renewed Guarantee page.

Shop all refurbished and pre-owned products in the Amazon Renewed store.