Apple Watch Stuck On Apple Logo - Apple Community

Home » Apple Watch Face Shows Apple Logo » Apple Watch Stuck On Apple Logo - Apple Community

Maybe your like

Community Local Nav Open Menu Local Nav Close Menu
  • Ask the Community
  • Browse
  • Search
Sign in
  • Sign in
  • Sign in corporate
Go back to my question iPod User profile for user: Evelynjose Evelynjose Author User level: Level 1 89 points Apple Watch stuck on Apple logo

Apple Watch is stuck on apple logo. Reset Watch but logo reappears again staying on

[Re-Titled by Moderator]

Posted on Feb 10, 2017 3:44 PM

Me too (11868) Me too Me too (11868) Me too Reply Question marked as Top-ranking reply User profile for user: Jonathan UK Jonathan UK User level: Level 10 164,015 points

Posted on Feb 11, 2017 1:31 AM

Hi

Try force restarting your watch: press and hold down both buttons for at least 10 seconds, until you see the Apple logo.

Be sure to allow a few minutes for your Apple Watch to start.

If your watch still does not start, contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your watch to be serviced:

  • Contact - Official Apple Support
  • https://twitter.com/applesupport
  • http://www.apple.com/retail/geniusbar/
  • https://locate.apple.com/
View in context 12 replies

Loading page content

Question marked as Top-ranking reply User profile for user: Jonathan UK Jonathan UK User level: Level 10 164,015 points

Feb 11, 2017 1:31 AM in response to Evelynjose

Hi

Try force restarting your watch: press and hold down both buttons for at least 10 seconds, until you see the Apple logo.

Be sure to allow a few minutes for your Apple Watch to start.

If your watch still does not start, contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your watch to be serviced:

  • Contact - Official Apple Support
  • https://twitter.com/applesupport
  • http://www.apple.com/retail/geniusbar/
  • https://locate.apple.com/
Reply

Link

User profile for user: winniefrombangkok winniefrombangkok User level: Level 1 9 points

Jan 25, 2018 8:05 AM in response to Evelynjose

Hello,

I know this post is quite old but I just wanted to share what I did to make the Apple Watch work normally again - it might help some of you reading this.

- Open the Watch app on your iPhone

- Go to General -> Language & Region

- Make sure Calendar is set to Gregorian, it might look like it's already set though I would recommend going into Calendar to make sure that Gregorian is actually selected

- If that doesn't do the trick, try changing the Region

Btw, my watch's was on Buddhist calendar (I live in Thailand) so after changing it to Gregorian it's now working beautifully! I really hope this apple logo problem will happen again.

Also, here's some backstory for you who care: I purchased an Apple Watch S3 in October 2017 and had no problems using it up until January 2018. I tried searching on the internet for answers (in English) and nothing worked for me. Finally I gave up and took the watch to an Apple Authorized Service store where they sent the watch to nearest Official Apple Store (?) which was in Singapore. As Apple apparently don't fix their watches, a replacement was shipped though the whole process took 3 freaking weeks. Anyways, I was happy I had a "new", probably refurbished, Apple Watch. Well that was until the same freaking problem happened again! After 2 hours searching the internet (again) for some answers, I found a post in Thai about changing the Calendar. So all credit goes to this wonderful human who posted it - Thank you!: https://pantip.com/topic/37239225

I hope this will help some of you.

Reply

Link

User profile for user: Jonathan UK Jonathan UK User level: Level 10 164,015 points

Oct 4, 2017 5:11 PM in response to Shiv175

Follow the instructions here, including contacting Apple Support or an Apple Authorised Service Provider if necessary:

If your Apple Watch won't charge or it won't turn on - Apple Support

If you have already been advised by Apple that a chargeable replacement is required, then there is no other solution.

Reply

Link

User profile for user: applesmartz applesmartz User level: Level 4 1,365 points

Feb 10, 2017 9:25 PM in response to Evelynjose

If it is still paired with your phone you can go onto the Watch App, in General settings, scroll all the way at the bottom you'll see an option to reset. It should erase the watch back to factory settings.

Then set up with the phone again and restore from a backup. If your iPhone is set up properly in the iCloud and the back up is turned on, your watch backs up with it

Reply

Link

User profile for user: jvandeusen jvandeusen User level: Level 1 8 points

Dec 31, 2017 4:22 AM in response to Evelynjose

I spent an hour on chat with apple care. We tried restarting the watch, charging it (it was charged), and unpairing (which the watch couldn't participate in). There was nothing that could be done. I have to mail the watch into apple for repair. It's literally 2 days old. Seeing that I'm not the only one with this issue makes me worry there's a manufacturing quality problem with the watches. I'm hoping the rapair/replacement doesn't fail again after 2 more days.

Reply

Link

User profile for user: Aaroniousdesigns Aaroniousdesigns User level: Level 1 13 points

Jan 10, 2018 1:45 AM in response to Evelynjose

Same problem here...

My watch is first generation, stainless steel. Worked fine yesterday, no update or provocation...

After a force restart, it shows the time, registers with Find My iPhone (so it's connected to my iPhone), but reverts back to the Apple logo and does nothing.

I successfully erase the watch with Find My iPhone, re-pair it, seems to start just fine... and then the watch has the same problem... back to the Apple logo. Then erased the watch via the Watch app successfully, paired again, it starts working as expected showing the home screen... and back to the Apple logo.

Obviously nothing is wrong with the hardware cause it pairs, communicates to the phone, etc. Weird!!!

Reply

Link

User profile for user: Katelbr Katelbr User level: Level 1 4 points

Jan 4, 2018 7:20 AM in response to Ejo77

I have the same problem too n my watch is a week old only. It’s so frustrating a pricey Apple Watch has this kind of problem. We still have to make time to go down to apple store for repair.

Reply

Link

User profile for user: lindsayme lindsayme User level: Level 1 4 points

Feb 12, 2018 7:11 PM in response to wainertoni

Ugh me too!! My watch is 2 days old and I am having the same problem. I had to make an appt at the Genius Bar for later on the week. I’m soooo frustrated!!!!!

Reply

Link

User profile for user: Shiv175 Shiv175 User level: Level 1 9 points

Oct 4, 2017 10:33 AM in response to applesmartz

Hey my Apple Watch series 1 got stuck on apple logo while updating watchOS4 and Apple Watch app in my iPhone crashed and now it is not connected toy iPhone. How can I resolve this issue? Apple India don’t have any solution other than chargeable replacement.

Regards.

Reply

Link

User profile for user: wainertoni wainertoni User level: Level 1 15 points

Feb 6, 2018 2:27 PM in response to Aaroniousdesigns

I am having the same problem with my Apple Watch 1st Generation, but I am trying to pair it again with my iPhone without success. In the middle of process the watch restart and the apple logo appears again...It's really frustrating!

Reply

Link

User profile for user: Ejo77 Ejo77 User level: Level 1 4 points

Jan 3, 2018 5:50 AM in response to Evelynjose

My Apple Watch still like that and I tried to reset it but it still on logo

Reply

Link

User profile for user: Ned_c Ned_c User level: Level 1 9 points

Jan 1, 2018 8:00 AM in response to jvandeusen

I'm researching this issue because my watch turned 2 days old today and has the Apple logo on the screen, tried to reset, tried to restart and back to the logo! Time to contact Apple...grrrrrrrrrrrrrr!

Reply

Link

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

  • Go to page of 1

    • Apple Watch stuck on Apple logo

    Welcome to Apple Support Community A forum where Apple customers help each other with their products. Get started with your Apple Account. Learn more Sign up Ask a question Reset

Tag » Apple Watch Face Shows Apple Logo