Audible App Stops Playing When IPhone Sle… - Apple Community

• Apple
• • Store
  • Mac
  • iPad
  • iPhone
  • Watch
  • Vision
  • AirPods
  • TV & Home
  • Entertainment
  • Accessories
  • Support
• 0+

Community Local Nav Open Menu Local Nav Close Menu

• Ask the Community
• Browse
• Search

Sign in

• Sign in
• Sign in corporate

Go back to my question iPhone User profile for user: Mendogirl Mendogirl Author User level: Level 1 57 points Audible app stops playing when iPhone sleeps or locks

After a IOS update today, my audible app stops playing when my iphone screen goes into sleep mode. I've closed apps, rebooted phone and still having problem.

[Re-Titled by Moderator]

Posted on Apr 12, 2021 5:04 PM

Me too (3728) Me too Me too (3728) Me too Reply Question marked as Top-ranking reply User profile for user: mendy68 mendy68 User level: Level 1 15 points

Posted on May 23, 2021 4:16 AM

I have had the same issue and was able to bypass it by going to settings/Audible. Turn OFF Allow Audible to Access Media & Apple Music. Restart your audible app and now you can turn off you screen and use audible the same way as before the update.

View in context

Similar questions

• When playing Audible, the app shuts down after the screen goes to sleep. How do we fix this?! This was happening with my iPhone 11 Pro Max before and somehow it fixed itself... now it's happening with my iPhone 12 Pro as well. When listening to an audiobook on Audible, once the screen goes to sleep, the app shuts down. How do we fix this? I read a thread from 2015 that someone suggested to turn off auto-lock. That's NOT a viable solution for obvious reasons because it drains the battery faster. Seems like this needs a software fix by Apple. Any help is appreciated. 6480 2
• Audible App plays 2 minutes of a book and then shuts down on my iPhone. On my new iPhone 14, the Audible app plays 2 minutes of a book and then shuts down [Re-Titled By Moderator] 2229 2
• Playing audible books on iPhone Ive been playing Audible books on my iPhone8 for a long time, but after the last update to 14.6 the book stops playing as soon as the screen goes into sleep mode. I contacted Apple support yesterday and was told to turn off Media & Music, which I have done. They did say they would report this issue. I’ve also closed all other apps, so Audible is the only app active on the phone. It worked for the rest of the day, but today it’s doing it again. Anyone got any other suggestions? It’s extremely irritating! 365 1

145 replies

Loading page content

Page content loaded

Question marked as Top-ranking reply User profile for user: mendy68 mendy68 User level: Level 1 15 points

May 23, 2021 4:16 AM in response to Mendogirl

I have had the same issue and was able to bypass it by going to settings/Audible. Turn OFF Allow Audible to Access Media & Apple Music. Restart your audible app and now you can turn off you screen and use audible the same way as before the update.

Reply

Link

User profile for user: Schatzie2 Schatzie2 User level: Level 1 14 points

May 24, 2021 11:20 AM in response to Ejweaver

Here is the advice Audible gave me. Hope it will help someone else. Mine is working fine now

———————————-

➤ Make sure your Audible app is updated and you're using the update version of the app.

➤ Reset iOS

1. Tap on More>Settings (or Home>Profile>Settings)

2. At the bottom of the screen, where the version, application's name and marketplace show, tap and hold on it for 5-10 seconds to activate the hidden functionality. (Note: In order to ensure the function wasn't activated inadvertently, we added a longer than normal delay of 5-10 seconds).

3. You should receive a prompt entitled 'Reset Sign In'. Tap on the 'Sign Out' option.

4. Close the running apps by tapping the menu of your iPhone

5. Restart the device. Once back on, launch the app, sign back in, recheck the content(s) and verify that if the same issue occurs.

➤ Change the settings Background App Refresh and Media & Apple Music

Background App Refresh

1.Tap the Settings app icon on the device

2.Scroll down and tap on the Audible icon

3. If the Background App Refresh permission is ON, turn it OFF and attempt to launch the app

4. Check if the issue persists. If so,

➤ Media & Apple Music

1.Tap the Settings app icon on the device

2. Scroll down and tap on the Audible icon

3. If the Media & Apple Music permission is ON, turn it OFF

4. Check if the issue persists.

This will resolve your issue, however if the issue still persist then, it would be best if we could contact you by phone. Click the following link and enter your phone number and the best time for us to call you: https://www.audible.com/mt/click2call. We might need some additional information to resolve the issue or to escalate to our technical team if required.

You can also contact us using one of the phone numbers below and we will be glad to assist you.

1-(888)-283-5051 (Toll-free)

1(206)-577-1377 (International)

Reply

Link

User profile for user: fighting_blindly fighting_blindly User level: Level 1 10 points

May 29, 2021 1:48 AM in response to Mendogirl

I called Audible’s help line at 1(888)283-5051

and selected “technical problems” from the pone menu and got this answer from the tech customer service representative.

1. Got to the “Settings” app in your IPhone
2. Select the Audible app

3.then while in your Audible app under “Allow Audible to Access” make sure to turn OFF the “Media & Apple Music” switch. There should not be any green in the switch when you are done.

This should allow you to listen to audible when you have auto lock on and/or your screen is locked.

Reply

Link

User profile for user: Strebby1010 Strebby1010 User level: Level 1 13 points

Jul 25, 2021 3:16 PM in response to Mendogirl

Hi Mendogirl, when you reinstall the audible app, does it give you the option to update the app? Updating the app is the key to this being a permanent fix. When I initially reinstalled the app it did not permanently fix the problem, it only worked once I reinstalled and updated the audible app. Hope this helps, good luck.

Reply

Link

User profile for user: Arrobast Arrobast User level: Level 1 4 points

Jul 29, 2021 5:48 AM in response to Mendogirl

This from Audible worked:

1. Launch the Audible for iOS app

2. Tap the Profile button at the bottom of the screen.

3. At the bottom of the screen, where the version, applications name and marketplace show, tap and hold on it for 5-10 seconds to activate the hidden functionality. Note: In order to ensure the function wasn't activated inadvertently, we added a longer than normal delay of 5-10 seconds.

4. You should receive a prompt entitled Reset Sign In. Tap on the Sign Out option.

5. From the bottom of the screen to close the app window and you will now be on the main screen of your device.

6. Once on the main screen, swipe up half way from the bottom of the screen to reveal the apps that are currently running on the device

7. Locate the Audible window, and swipe upward on the window to fully exit out of the application. Please do so for all applications running.

8. Next, restart the device by pressing the Up Volume button and the power button simultaneously, then swipe the power icon to the right to power off the device. After a few moments, hold the side power button to turn the phone back on.

9. Once the phone has restarted, launch the Audible application, sign in, and then proceed to use the app as normal.

Reply

Link

User profile for user: CABurk CABurk User level: Level 1 8 points

Sep 22, 2021 2:15 PM in response to Mendogirl

I updated to iOS15 on my IPhone 11. Had this same problem. To fix it, I went into the Audible app, went into Settings and switched off the Disable auto lock feature. It is working fine now...

Reply

Link

User profile for user: MelUSNRet MelUSNRet User level: Level 1 13 points

May 4, 2021 7:11 AM in response to Mendogirl

I'm having this problem too since updating to IOS 14.5. When going to sleep with the audible app on sleep timer the sound dies as soon as the screen goes to sleep but the app keeps playing. The only work around I have come up with is to force close the app then restart. Then restart the timer and manually close the screen with the right button. This allows the app to continue to play.

Reply

Link

User profile for user: virtual-kathy virtual-kathy User level: Level 1 8 points

Oct 6, 2021 7:51 PM in response to Mendogirl

This just happened to me. Solved it by changing phone auto-lock mode to “never” in the settings and playing audible for a while. Turned usual auto-lock option back on and have not had issues since.

Under settings icon, tap display and brightness, then tap auto-lock for options and tap never. Play audible book, then return to auto-lock options and choose your preferred option instead of never.

Reply

Link

User profile for user: skrubs skrubs User level: Level 1 8 points

Oct 13, 2021 1:31 AM in response to jedbyl03

This worked for me on my iPad. Went to settings, then audible and turned off media & Apple Music.

I then quit the audible app and restarted it. Now I can close the cover to my iPad or let the screen lock without the narration going silent! 👍

Reply

Link

User profile for user: Schatzie2 Schatzie2 User level: Level 1 14 points

May 18, 2021 8:25 PM in response to Mendogirl

I was having the same problem. Had to finally go to the Audible player settings and “Disable auto-lock”. This solved the problem but eats up my iPhone battery.

Reply

Link

User profile for user: MaSon1816 MaSon1816 User level: Level 1 4 points

Jun 7, 2021 7:15 PM in response to Mendogirl

My audible app was doing this periodically. I resolved the issue by uninstalling the audible appt and then reinstalling the app.

Reply

Link

User profile for user: Strebby1010 Strebby1010 User level: Level 1 13 points

Jul 2, 2021 8:11 AM in response to Mendogirl

Just updated the audible app and it works fine now.

Reply

Link

User profile for user: joltman joltman User level: Level 1 4 points

Jul 6, 2021 9:04 PM in response to Mendogirl

Turning off “low power mode” fixed it for me.

Reply

Link

User profile for user: joltman joltman User level: Level 1 4 points

Jul 17, 2021 5:57 PM in response to tcb1234

Turning of low power mode fixed this issue for me.

Reply

Link

User profile for user: jedbyl03 jedbyl03 User level: Level 1 4 points

Jul 30, 2021 11:44 AM in response to mendy68

Quick and easy fix for this one with going to settings, then Audible and then disable Media & Apple Music. Did it and restarted the app, worked great. Thank you!

Reply

Link

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

• Go to page of 10

Audible app stops playing when iPhone sleeps or locks

Welcome to Apple Support Community A forum where Apple customers help each other with their products. Get started with your Apple Account. Learn more Sign up Ask a question Reset