Avaya Call Management System Mobile Supervisor 4+ - App Store

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Avaya Call Management System Mobile Supervisor

Business

Free

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iPad

Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”. Features Supported on CMS Mobile: - Real time performance metrics and statistics for skills and agents - Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries - Customizable thresholds - Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity **** Requires network access to CMS product server version R17 R3 and a valid CMS user Login **** **** Requires externally signed certificate to be installed on the CMS server **** **** Designed for iPad 2, 3rd generation, 4th generation and iPad Air **** more

Ratings & Reviews

  • 5.0 out of 5 1 Ratings

What’s New

Version History

  • This app has been updated by Apple to display the Apple Watch app icon. Minor changes to link status display

    18.0.4

    07/11/2016

  • added support for R18

    18.0.3

    03/21/2016

  • Bug fixes.

    17.0.18

    07/30/2014

  • Bug fixes. EULA updated.

    17.0.17

    07/14/2014

  • User interface enhancements, bug fixes.

    17.0.15

    07/01/2014

  • 17.0.10

    06/05/2014

This app has been updated by Apple to display the Apple Watch app icon. Minor changes to link status display more

Version 18.0.4

07/11/2016

App Privacy

App Privacy

    The developer, Avaya, Inc., has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

    To help you better understand the developer’s responses, see Privacy Definitions and Examples .

    Privacy practices may vary, for example, based on the features you use or your age. Learn More

    No Details Provided

    The developer will be required to provide privacy details when they submit their next app update.

The developer, Avaya, Inc., has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

  • No Details Provided

    The developer will be required to provide privacy details when they submit their next app update.

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

  • Seller
    • Avaya, Inc.
  • Size
    • 46.2 MB
  • Category
    • Business
  • Compatibility Requires iPadOS 5.1.1 or later.
    • iPadRequires iPadOS 5.1.1 or later.
    • Apple VisionRequires visionOS 1.0 or later.
  • Languages English and 15 more
    • English, Czech, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
  • Age Rating 4+
    • 4+
    • Learn More
  • Copyright
    • © 2016 Avaya Inc.
  • License Agreement

    • More by Avaya, Inc.

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