Balsam Hill | .au

Review your last buy on ProductReview.com.auBalsam Hill2.1

216 reviews

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Christmas Warehouse 4.8Miss Amara 4.5Milkcan 4.8Carpet Call 3.9Adairs 3.9See moreBrand Manager for Balsam Hill? Claim your listing. 216 reviewsAll filtersOverviewAll filtersSearchOverviewfollow ups 1  CCc cv 3w · Worst service ever. It's a Christmas tree company and they can't deliver a Christmas tree and then say it's Christmas so it's bust. I ordered in November.1  Penn 1mo · Your adds are annoying, dated and the price you charge is disgusting.3  Alex Kok 6mo · You think you buying from an Australian Company in Australian Dollars but then you find out there is a US & International transaction fee.1  Lee S. 1y · Steer clear of this company at all costs rip off – Terrible , poor quality , very disappointing would never purchase again sad3  Jan Wills 1y · Measurements aren’t true – Lovely tree but smaller than what we ordered. Even though its lovely ,it looks silly where we wanted to put it.1  Karen 2y · Order not arrived – Ordered a pre-lit palm tree September 2023. Still has not been sent, out of pocket $77.00. Avoid this companyMore short reviews Michelle VIC 3 posts 6dVoteMore

Bought a pre lit garland in November 24 and it was delivered December 24. This year it isnt working. Contacted the company and their response was out of warranty. Apparently only 30 days for non tree items . Poor form

Ask the reviewerWould you buy again?What failed on the garland?What was the warranty period?New Q L. 3wVoteMore

Extremely poor quality and customer service. The tree arrived with defects (broken leave right on the top of the tree), customer service refused to refund partially or free return (£15 return fee), they said it’s normal. On the other hand, the tree has quite a few cheaper type of leaves, which makes it look cheap and inconsistent considering the high cost of it. Disappointed - do not buy from them!

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Charleigh QCDG NSW 2w  VerifiedVoteMore

Stay away Theives Forged my signature at a different address will not refund money have no photo evidence the tree was left behind by a 1.4 rated company ! Bought 2 trees within a one week period first tree arrived my puppy and toddler got to the lower lights I asked to buy a new bottom half not for free was willing to pay but no so bought a 2nd… Read more

one even bigger and it was left outside yet signed for at an address I was not at, at the time of drop off yet I signed for it ! So over $3500 trees gone Customer service 0 Respect 0 Care 0 Helpful 0 Ignorant 100% Fraudulent 100% Don't answer emails was told not to contact me on my twins funeral yet thats the day they emailed ! Hang up in your face Karma is real balsam hills and I will not let this go !! We bought a 2nd tree offered 15% discount where is my refund ?

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Suzanne SA 6 posts 3w  VerifiedVoteMore

Bought my first tree from BH & very disappointed. It cost $529 in the sale (was $899) and it’s worth no more than about $150! Nothing like the website picture and half the amount of lights compared to their photo. My pictures show the website photo and the tree I received. Customer service absolutely useless. Had 3 different people respond with… Read more

just ‘copy & paste’ answers without reading my query. Ended up accepting a 20% refund as I didn’t want the hassle of taking the tree down and returning it, this side of Xmas and not having the time to find a replacement.

They are using false advertising and should be held responsible.

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Colette 2 posts 4w  VerifiedVoteMore

I have purchased Balsam hills snow globes over the years. Two of these snowglobes that are priced at over $200 have started to fail. In one the water has turned orange in the other an air bubble has occurred. When contacted, the company said that the warranty period had ended. I purchased these to hand down my children thinking they were going… Read more

to be of a superior quality. They are not and the company when contacted coul care less.Do nit purchase from this company. Expensive but not quality.

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marie.moar QLD 10 posts 1mo  VerifiedVoteMore

Incredibly overpriced and does not last. Bought in July 2022, after I lost all my Christmas decorations to the Brisbane flood. Ive had it up approximately a month each Christmas, each year i take it down, place the caps back on the trunk sections, wrap in bubble wrap and store in the tree bag provided. Went to errect it this Christmas 2025 and… Read more

the lights no longer work and the branches are breaking off. $1100 for only 3 months of use is disgusting. So utterly disappointed. My last tree was a $100 from kmart I bought in 2005 that worked right up until the flood, probably still worked after the flood, to be honest, I just didn't want to risk it. Save yourself the heart ache and buy a tree from kmart or target. First photo is last year when it still lit up December 2024. The rest are this year 2025.

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laura.oloughlin13 2mo  VerifiedVoteMore

Do. Not. Buy. The images used on the website are not even remotely an accurate representation of what you get. I’m surprised there hasn’t been a class action against this company given the prices they charge for trees that are VERY clearly not the same trees in the online images. You can see the tree I got vs the tree advertised below- the width… Read more

of the tree at the bottom is completely different (my tree was much skinnier) and the tree is clearly no where near as full / is much sparser than the image. The colour also isn’t accurate. Don’t waste your money. I managed to get a full refund with a lot of back and forth, thank god.

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Amanda VIC 7 posts 3mo  VerifiedVoteMore

If I could give no stars I would. I have purchased two trees, multiple garlands and wreaths over the past decade. I ordered a third tree last week wanting the 213cm Silverado Slim. When trying to select the size it kept changing from 213 to 183. When the order went through I didn’t think anything of it. Saturday I looked at my invoice only to… Read more

notice the size on my invoice was 183cm. When the order went through I was not aware of the size difference as the prices for each of these sizes is a difference of $20. I called Monday 6 October where I was told on two phone calls they would send an email with return details and courier and once received I would receive a refund. Today I called again and I’m still waiting on this email. Not only did I want a 213cm tree, they noted a 183cm on the invoice yet they even sent a smaller tree of 180cm. Very disappointing from this company given the repeated orders I’ve had over the years

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nolas 14 posts 12moVoteMore

Greta experience – Got the tree I ordered, super prompt, and very happy with service. In addition, customer service was excellent when I rang with a query. Could not fault them Not sure why they have some negative reviews. I would happily use them again for my next Christams tree.

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Zoe-R 6 posts 5moVoteMore

Pre Lit White berry cypress garland I bought… Read more

the garland a while ago but am writing this review to help other prospective buyers. I originally purchased it on sale so it wasn’t used for months prior to Christmas. I found that many of the lights didn’t work properly but decided to use other string lights to make it look better.

When I finally decided to contact Balsam Hill I was told that they would replace the garland but that they needed to check more information. Unfortunately the warranty had just expired so that was the end of the road for me.

I decided to explore a different avenue and asked if replacement lights were available. The answer was no.

I looked on the US site and saw that they sold replacement lights, so asked our friends to bring 2 packets over for us. They weren’t available for shipment to Australia. To my bad luck, these didn’t fit the garland, so I’ll have to continue using extra battery operated string lights to fill the gaps.

You also need to be careful when “fluffing” the garland so that the greenery is not loosened. Leaves fall out if you’re not careful.

My recommendation would be to buy unlit garlands or trees for that matter, and do your own lights.

 Follow-up 4mo · I was asked a few questions, so this is the response. The garland has been used for a couple of Christmasses now. I'm careful with it and pack it back into the box carefully. I just bought string lights with usb connections so that I could use small battery packs. I chose fine wires so that they are not seen. The more lights, the better. I have… Read more

 Follow-up 4mo · I've added a photo of the garland prior to adding extra lights.

 Follow-up 4mo · As you can see, there are gaps in the lights.

Positive reviews

Meredith H. TAS 2 posts 5mo  VerifiedVoteMore

Purchased after wanting one for many years! Unpacked and plugged in after delivery and we were not disappointed! Tree is huge and the foliage is lovely quality, all lights work, connected to app in seconds and we now have a gorgeous tree with over fifty light shows to enjoy this coming Christmas. Definitely worth the wait!!

BonnieLass VIC 2 posts 1y  VerifiedVoteMore

The best tree I have ever ever seen. Beautiful even without ornaments – Beautiful tree and quick delivery. I took about 2-3 hours to put up and fluff the whole tree, but once i did it, it was spectacular. I put a couple of Christmas movies on, got some mulled wine and got to work. It was such a fun thing to do. There were plenty of lights on the pre-lit tree, but i chose to add another bunch because I like my trees… Read more

bright! I got an email saying the tree was shipped 2 days after I placed the order and my tree was delivered 7 days after the order.

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Compare all Ken NSW 6 posts 2yVoteMore

A beautiful looking Christmas tree – We wanted to compliment Balsam Hill on our beautiful booking Christmas tree that arrived wonderfully packaged. We were so impressed with the method that was used to package and individually wrap the three main sections of the tree together with little touches, like the two pairs of gloves. The shape of the tree is perfect and very natural looking and we couldn’t be happier so thank you once again

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Negative reviews

Rosaleen s VIC 3wVoteMore

Buyer beware, we never received our tree so can’t say if a great tree or not, ordered in November and not arrived by mid December, nothing but trouble, have been promised a refund after many hours of arguing but hasn’t come through yet , fingers crossed but not confident, feel there will be more trouble involved. ps ask them where their warehouse is, apparently can’t be divulged very hard to understand representatives on the phone

Elvis S. 2 posts 3wVoteMore

Do not buy from this company. They are awful. Firstly, the tree is so underwhelming for the price that we asked for it to be returned. Spoke to a representative who said, refund processed and pick up will be organised in 48 hours. Nothing of either occurred and after numerous emails, we are still waiting for the pick up and will only get the… Read more

refund after 3 to 5 days of the return. This has now been almost 2 weeks since we ordered the tree. I should of read all the other reviews closely because you will see I'm not the only one who this has happened to. This company needs to be investigated.

Tuyen NSW 4wVoteMore

I am extremely disappointed with my recent experience with Balsam Hill. I ordered a Christmas tree that did not arrive on the date specified, which was frustrating given the time-sensitive nature of the purchase. I contacted customer service to arrange a refund and was told it would be processed within 3–5 business days. After waiting a full week… Read more

with no update, I called again, only to find out that my refund request had never been actioned in the first place. I am now expected to wait another week for the process to start all over again.

This level of service is simply unacceptable. The lack of communication, follow-through, and accountability has made this experience incredibly disappointing. I hope Balsam Hill takes steps to improve their customer service, as this is not what I would expect from a reputable company.

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Recent reviews

Anna VIC 3 posts 4wVoteMore

Stunning trees, awful support. Having a tree for ten years and it’s beautiful. I always thought I definitely buy again, but recently reached out to replace the tree bags which teared. I was ghosted by support completely. They failed to find my order (twice), despite be sending screenshots of emails they send on the order confirmation. Nor they… Read more

offered any option to replace bags other than that trees have 60 days warranty. I was happy to pay for these bags (however, expected that concise trees come with good customer service and after care), but neither option was present.

Unhappy customer QLD 9 posts 4wVoteMore

We have had our tree for 5 years and been happy with it however it was an expensive purchase and we intended to have it for many years to come. Ours is a prelit tree and many of the lights aren’t working this year. Additionally one of the rubber stoppers from the tree base has come off and been lost. The US store sells replacement lights and… Read more

rubber stoppers but don’t ship to Australia. The Australian store doesn’t sell replacement parts. I have emailed the customer service and been told that they aren’t available in Australia. Buying a tree from Balsam hill is a big investment - if I had known we wouldn’t be able to buy replacement parts to extend the life of the tree I wouldn’t have bought from this company.

Blade S. NSW 2 posts 1mo  VerifiedVoteMore

No idea about quality. Stupid international transaction fee. The price should be the price. I bought from an Aus website of a Aus company. Why the hell do I have to pay a international transaction fee after the fact. Zero awareness of this before it's paid and taken.

Min NSW 9 posts 2mo  VerifiedVoteMore

BALSAM HILL - BUY AT YOUR PERIL - THEY DON'T REALLY CARE IF YOU DO OR NOT Balsam Hill was unable to provide me with ANY phone sales assistance as their phone lines were/have been down FOR DAYS AN DAYS - remarkably during their '40% Off Sale'. There are no shops to go to to ask a real life person for advice. You have a chat box and that's that! I… Read more

wanted to check on whether I could get my very tall $2k plus tree in LED lights. I was forced to 'chat' online and type relentlessly to an overseas chat operater who told me the phone lines were working and it must be my error. It must be my phone. Couldn't possibly be their error. Nope. Clearly Optus and Telstra clarified it was NOT my error, but theirs. THEIR phone line simply wasn't working - not engaged, just not operating. After arguing via 4 emails, the operator agreed it was their issue, however no apology was made for wasting my time. I guess it's just the 1. Arrogance of the company/operator . 2. Incompetance of the same in not being able to provide a human salesperson to have a discussion with prior to parting with $2.2k approx. 3. Pride in the attitude of 'buy it or don't buy it' but we will NOT have a staff member call you back to help you. (Yep, I asked if THEY could call me back on their own phone to help me and they denied they could 'provide this service' - I mean What The??? Don't deny it - I have the emails to confirm this). 4. Tree arrived - it is fine. Just fine. It's big and lights are very 1980's - not what I wanted but that's what you get for providing customers with NO SERVICE or opportunity to converse with a SALES PERSON. Overall, as very exhausting, disheartening and expensive purchase that made me feel violated. The tree is 'fine' btw. Just fine when it was MEANT to have ben our families DREAM PURCHASE - with the right lights that a sales person and I wouldn't have fleshed out together had I been given the opportunity to speak to a human being.

Adrian I. QLD 2moVoteMore

It has been the most stressful purchase I have ever experienced. I placed an order for a BH Fraser Fir and paid for it through their website, but I never received any confirmation of the purchase. A few days later, when I checked my bank account, I saw that the money had been taken, yet I still hadn’t received any confirmation about my order. I… Read more

tried calling their Australian number, but it appeared to be disconnected. I then contacted them through their website chat to request a refund. In response, I was told that I couldn’t get my money back because the item had already been dispatched.

It’s unbelievable - how can they dispatch an item without informing the customer or even sending a purchase confirmation? I am still waiting for the delivery. I gave this one star only because there’s no option to give zero!

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Compare all Irena K VIC 3 posts 12mo  VerifiedVoteMore

Unbelievable!! – While the tree I eventually got was lovely, it was not the tree I ordered and paid for promptly Waited years to finally purchase a Balsam Hill tree. Was sent a smaller tree than ordered. Customer service then offered me 10% refund to keep the tree. It was not the size I needed for my space. I said no. They said they’d send me a new tree in 5-7… Read more

business days. This was the first week of December. They said they could send a courier the next business day to collect the wrong tree! Amazing. Can pick it up but not deliver it! They sent another tree, it was the same tree again!! Again they offered me 10% to keep it. Is this some kind of scam? 10% does not cover the difference between a smaller tree (180cm) and the bigger tree (213cm). I said no again and I wanted the tree I ordered. Only to find it was sold out!! Couldn’t believe it. I was offered a full refund and suggested to buy another tree the same height but a different style. I seriously considered not dealing with Balsam Hill and finding another tree elsewhere. As it was so close to Christmas by this stage, I succumbed and purchased another tree hoping it would be the correct one. It arrived quickly and it is lovely but too wide for the space. So disappointed with my experience with Balsam Hill and from other reviews online, I am not the first to experience this. Unfortunately, I won’t be recommending this company to friends and family due to the dismal experience I’ve had. Please do better

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betty NSW 8 posts 1yVoteMore

Balsam hill Monterey pine – Delivery came quick. Pictures on sale page look quite accurate but u do need to spend time fluffing up separating branches. Assemble time was quick and easy to put together.

Ruby H 1yVoteMore

Awful customer experience – Disappointed doesn't even cut it. After shopping for a Christmas tree in-person we couldn't find anything suitable and needed to order online. We came across a beautiful tree on Balsam Hill, placed an order on the 08/12 and ensured delivery would be in time for this weekend (13/12) what with it being close to Christmas and our niece and nephew… Read more

coming to help up decorate. At 2am this morning we had an email from Balsam Hill saying "We're sorry this order didn't work out as you hoped" as if we had cancelled the order followed by another telling us we would be refunded because it wasn't in stock. They waited 5 working days to tell us our order wasn't available, have offered nothing in the way of apology, and we have to wait for 3-5 working days to receive a refund for a tree worth £300. In the meantime we have no time to arrange another order for this weekend and we can't afford to buy another one in any case because we'll have to wait for the refund. Absolutely appalling customer service and it is safe to say we will not be using this company again the future.

Disappointed24 5 posts 1yVoteMore

Not worth the money – Thought I'd spend more to get a tree that is fuller at the bottom but I ended up with the same look as a tree from kmart or target. Pretty disappointed.

Natalie NSW 1yVoteMore

A marketing Scam! – Absolutely underwhelming! Nothing like the photos, no different than other trees for a fraction of the price. Very sparce, not amount of fluffy makes it look full or anything like the pictures. False advertising at it's finest!

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wlall1 VIC 21 posts 1yVoteMore

So disappointed – I bought our tree, a Monterey pine, in December last year during the sales (2023). I should point out that, because it was after Christmas, we didn't unpack it until yesterday (30 Nov 2024). Also, I have spoken to a very nice and helpful support person and ultimately was offered to either return the tree or accept a partial refund because it had… Read more

been so long since we received it. I took the partial refund.

Ultimately the tree looks nice and the lighting system is incredibly convenient. It was well packed and comes with replacement bulbs etc. The stand and construction are sturdy. However, it does not, and never will, look like the tree on their site. I spent 3 hours fluffing, watched every video and read every tip. It's really a standard artificial tree, at a premium price ( I paid approx. $770 on sale).

Our previous tree was from ALDI and we had it for over 10 years. If I'd known, I'd probably have gone back to ALDI for the replacement.

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Roxy QLD 1yVoteMore

In love! – I was so hesitant to buy from balsam hill due to the reviews here, but then I thought… people are more likely to complain than jump on and give a positive review. So here I am! I was TikTok influenced, again this confused me as the videos look great but the reviews here were terrible. I just put up my tree today and I am blown away! I got the… Read more

Berkshire Mountain Fir tree.

Like any tree, you need to “fluff it” Such beautiful quality and I adore the shape.

Jessica M. 1yVoteMore

Horrible quality – I bought the heritage spice wreath, and paid $200 for it to be on sale. I would definitely not pay full price, nor would I ever buy from them again. The quality is horrible, for something that expensive I'd expect not to see glue blobs all over the wreath, which is also exposed while hanging it up. Also to add the wreath ornaments were not as full as the image displayed and it's cheap plastic. What a waste of my money.

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