Billing And Payments - Netflix Help Center

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Your Netflix service charges

Your billing history, along with the price and applicable taxes for your subscription, can be found in the payment history on your account page.

View your plan and monthly cost

You can see a list of your past charges on your Payment History page. Depending on where you live, you can also see any applicable taxes that were included.

You can compare plans and pricing and change your plan at any time.

Understand your billing date

As a member, you are automatically charged once a month on the date you signed up. Your Netflix subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

• Your billing date may be one day earlier or later due to time zone differences.

• If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead.

• If you pay for Netflix through a third party, your Netflix billing date may vary from your provider's billing date.

Update your payment information

Go to the Manage payment info page to add a payment method. Learn more by visiting how to add or update a payment method.

If you would like to change how you pay for Netflix, we have several payment options.

Print your Netflix invoice

Follow the steps to print an invoice for Netflix charges.

Resolve payment issues

If there is a problem with your payment method, here are some of the most common causes with suggestions to resolve the issue.

Payment method was declined

If the bank or financial institution declined the charge:

• Check that your payment information such as postal code, security code, expiration date are correct.

  • If not, go to the Manage payment info page. You may need to sign in if you haven't already. You can also try a different payment method.

  • If everything is correct, you can retry your payment.

• If you're still having trouble, make sure your payment method supports e-commerce transactions.

Payment method is not accepted

There are many options to pay for Netflix including credit or debit cards, and third parties. If one of our accepted payment methods is not working, please contact us for help.

Account canceled unexpectedly

If you are billed through a third party or have a package that includes Netflix, your account could be canceled for a number of reasons.

• There is an issue with your payment.

  • Third-party: Sign in to your third-party account to resolve the payment issue, then rejoin Netflix.

    • If you can’t rejoin through the third party, you can rejoin on Netflix.com and add a different payment method.

  • Package: Sign in to your package account to resolve the payment issue, then relink your Netflix account.

• You paused or canceled a package that includes Netflix and there is no other payment method on file.

  • If your package is still active, then relink your Netflix account.

  • If you canceled your package, sign in to your Netflix account and add a new payment method.

Investigate unexpected charges

Price is higher than expected

There are a few reasons you may be seeing a charge that is more than you expected.

• Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price.

• Fees - In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to USD even though we charge in local currency.

• Plan changes - If you or someone in your household upgraded your Netflix plan, your bill will reflect the higher plan price. This includes special sign-up or upgrade offers for a limited time. Once the offer ends, you may be charged the higher plan price. Check the email or text you received when the offer started for the original details.

Charged earlier than expected

If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.

If there is a price change or you change to a higher-priced plan, you could be charged earlier than expected.

Multiple or unauthorized charges

Netflix members are charged once a month on the date they signed up.

If you change to a higher-priced plan or purchase an extra member slot, you could see multiple charges that month.

If you recently signed up for Netflix, or you're a member who changed your payment method or retried a declined payment, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges but may affect your available balance until your bank releases the funds in a few days.

• If the authorization request consumed the available balance on your account, then we will be unable to process the Netflix charge. If this happens, you will need to add funds to your account or use a different payment method.

If you are seeing multiple charges or charges that you believe to be unauthorized from Netflix, follow these steps.

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