BVG Service - Help & Contact

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Frequent topics

  • Subscriptions 

    Manage or cancel subscriptions, find your customer number, report a lost student ticket

  • Apps 

    Ticket-app, Fahrinfo-app, Jelbi-app, help with ticket purchase via app

  • Support 

    Here you will find answers to your questions and the suitable contact forms for your request.

  • Customer Centers & Shops 

    Customer Centers, travel markets, kiosks

  • Barrier-free travel 

    Mobility trainings and FAQ

  • Ticket Control 

    All important information on the subject of driving without a ticket, ticket controls and increased transport charges (EBE).

All service topics

More service topics

  • Tourist information 

  • Lost & Found office 

  • Emergencies 

  • Customer guarantee 

  • Report ticket machine malfunction (in German) 

  • Making music, filming, photography 

  • News from the BVG world 

Tip, tip hooray!

Tip, tip hooray!

View of the Berlin Dome, just as a BVG bus passes by.
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Ein großes silbernes Flugzeug hängt vor einem Gebäude. Davor fährt eine gelbe U-Bahn.
TouristsTickets and insider tips, everything for your time with us in Berlin©Image Credits

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