Call Charges And Phone Numbers - GOV.UK

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Call charges and phone numbers

The cost of calling a phone number depends on the digits it starts with, your phone provider and whether you use a landline or mobile.

You may get free calls to some numbers as part of your call package. Check with your phone provider.

The costs below are approximate. Check with your phone provider to find out the actual cost, particularly if you’re calling from abroad. Calls from payphones can cost more.

Contact your phone provider if you have problems with call charges or phone bills. Get advice from Ofcom if this does not resolve the issue.

This guide is also available in Welsh (Cymraeg).

Number starts with	Description	Cost from landlines per minute (approximate)	Cost from mobiles per minute (approximate)
01, 02	Geographic numbers for specific parts of the UK	up to 16p	3p to 65p
03, 0345	UK-wide numbers	up to 16p	3p to 65p
030	Not-for-profit organisations, charities and public bodies	up to 10p	3p to 40p
07	Mobile numbers	10p to 20p	3p to 65p
070	Personal or ‘follow me’ numbers regulated by the Phone-paid Services Authority	50p	86p
0800, 0808	Freephone service	Free	Free
0843, 0844, 0845	Business rate numbers	up to 7p and your phone company’s access charge	up to 7p and your phone company’s access charge
0870, 0871, 0872, 0873	Business rate numbers regulated by the Phone-paid Services Authority	up to 13p and your phone company’s access charge	up to 13p and your phone company’s access charge
09	Premium rate numbers regulated by the Phone-paid Services Authority	up to £3.60 and your phone company’s access charge, plus 5p to £6 per call	up to £3.60 and your phone company’s access charge, plus 5p to £6 per call
101	Police non-emergency number	Free	Free
105	UK-wide power cut helpline	Free	Free
111	Non-emergency medical advice	Free	Free
112	Emergency services	Free	Free
116	Freephone numbers	Free	Free
118	Directory enquiry numbers regulated by the Phone-paid Services Authority	up to £3.65 per 90 seconds and your phone company’s access charge	up to £3.65 per 90 seconds and your phone company’s access charge
999	Emergency services	Free	Free

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