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The Yearly Statement of Account (YSOA) for 2025 is now available for online viewing! You will be prompted to log in using your Singpass to access your YSOA. If you have enquiries about the YSOA, you can find answers more quickly in the YSOA FAQs.

For enquiries on how much you can withdraw from age 55, log in to your Retirement Dashboard with Singpass, and access the "Withdraw for immediate retirement needs" section. You can watch a video on how to make an online CPF withdrawal. There is no faster help than self-help!

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We strive to serve you within 60 seconds.

The wait could be as long as 15 minutes when we are experiencing high call volume. To avoid waiting, you can consider checking our FAQs for an answer.

Notice: Our CPF hotlines are temporarily unavailable due to technical difficulties related to Singtel. We apologise for any inconvenience caused. For urgent assistance, please reach us through our Text Us service, and we will respond as soon as we can.

Our hotlines

CPF call centre 

For member-related enquiries, e.g. retirement, housing and nomination.

1800-227-1188 (For local calls)

+65-6227-1188 (From overseas)

• Monday - Friday: 8:30am to 5:30pm
• Saturday, Sunday and public holidays: closed
• Eves of Christmas, New Year and Chinese New Year: 8:30am to 1:00pm

Click the link below to see our call centre and call authentication interactive call flow.

/content/dam/web/member/contact-us/documents/Phase_1_ICF_and_SingPass.pdf false Learn more (PDF, 3MB)

Book a dedicated time slot at least one working day in advance for us to attend to your enquiry. 

https://www.cpf.gov.sg/appt/oas/form false Make an appointment

 

You will receive an SMS at the start of your appointment time, with instructions on how to initiate the call.  If you did not manage to initiate the call within 5 minutes of your appointment time, please make a new appointment, we seek your understanding on this.

/content/dam/web/member/contact-us/documents/Call_Appointment_Demo.pdf false Learn more (PDF, 0.2MB)

Healthcare hotline 

For healthcare-related enquiries, e.g. MediSave, MediShield Life and CareShield Life.

1800-222-3399 (For local calls)

+65-6222-3399 (From overseas)

• Monday - Friday: 8:30am to 5:30pm
• Saturday, Sunday and public holidays: closed
• Eves of Christmas, New Year and Chinese New Year: 8:30am to 1:00pm

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Quality service manager (QSM) 

For compliments and feedback on our services.

1800-226-3866 (For local calls)

+65-6226-3866 (From overseas)

• Monday - Friday: 8:30am to 5:00pm
• Saturday, Sunday and public holidays: closed
• Eves of Christmas, New Year and Chinese New Year: 8:30am to 1:00pm

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