Call Waiting FAQs - Verizon

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• Support Support
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• Calling Services
Call Waiting FAQs

Call Waiting FAQs

Unlock answers with your voice

With Call Waiting you'll hear a tone when someone calls you while you're on a phone call. Learn how it works and what to do when a call is waiting.

Find more topics in Additional support About Expand All

How does Call Waiting work?

Review full answer

When you're on call and a second call comes in, you'll hear a tone to let you know that you have another call. When that happens, you have two choices:

1. Put the first call on hold by pressing Send. You'll automatically be connected with the second call. To return to the first call, press Send again. To switch between the two calls, press Send. -OR-
2. End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.

To cancel Call Waiting: Before a call, enter *70 + the 10-digit number you are calling + Send.

How is Call Waiting billed?

Review full answer

Airtime charges are incurred on all calls answered through Call Waiting. There is no monthly fee on most Verizon wireless plans; however, a fee may apply on some retired plans. If you have two calls going on at the same time, you will be billed airtime for both calls.

Where will Call Waiting work? Will it work when I am roaming?

Review full answer

Call Waiting works within the National Enhanced Services Rate and Coverage Area. If you have a Nationwide Plan, you will not incur roaming charges when using Call Waiting. If, however, you do not have a Nationwide Plan and Home Coverage Area is smaller than the National Enhanced Services Coverage Area, you will incur roaming charges for both calls when using Call Waiting outside of your Home Coverage Area.

Can I disable Call Waiting?

Review full answer

Yes, you can disable it temporarily by pressing *70 before calling a number.

If I don't answer the call waiting tone, will the call go to voicemail?

Review full answer

Yes, you will hear a short tone. After you hear the Call Waiting tone, you will have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox.

Why doesn't Call Waiting work on my phone?

Review full answer

If Call Waiting isn't working, try turning your phone off and back on again. If you're still experiencing problems after doing this, see our device troubleshooters.

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Learn more

Speak to an agent Chat with us 24/7, or call our support team. Call:800-922-0204 Hours of operation: 8AM-7PM (Mon-Sat) 8AM-5PM (Sun) Schedule call back Chat with agent Back to bill changes

Additional support

Star Codes and other calling features

Avoid unwanted calls with Verizon Call Filter FAQs

Caller ID Services - Support Overview

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