Cancel An Order Or Pre-order From Microsoft Store - Microsoft Support

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Skip to main content Sign in with Microsoft Sign in or create an account. Hello, Select a different account. You have multiple accounts Choose the account you want to sign in with. Related topics Microsoft billing help Purchases and downloads

• Order history
• Download, install or activate Office
• Returns & exchanges
• Find tax invoices
• Pre-orders
• Find downloads and product keys
• Track your order
• Shipping, costs, and delivery times
• Guest checkout

Manage your billing

• Add a new payment method
• Update a payment method
• Remove a payment method
• Add mobile as a payment option
• Change shipping or billing address
• Change Store country or region
• Turn recurring billing on or off
• Investigate unknown charges
• Authorize a purchase
• Prevent unauthorized purchases
• Change purchase sign-in settings

Help with purchases

• How to complete a purchase from the Microsoft Digital Store
• Get trusted apps and games
• Get updates for apps and games
• Make an in-app purchase
• In-app purchases through a 3rd party
• Changes to Citizens Pay® Financing

Gift cards and account balance

• Redeem a gift card or code
• Check a Microsoft account balance
• Add money to a Microsoft account
• Spend money in a Microsoft account
• Limits on money in a Microsoft account
• Spend all Microsoft gift card money
• Cancel a Microsoft Store gift card

Refunds and exchanges

• Games and apps
• Hardware
• Refund or cancel a subscription
• Cancel an order or pre-order
• Status of a return and refund
• Can't get a refund on apps and games

Errors & troubleshooting

• Troubleshoot buying from Microsoft Store
• Troubleshoot payment options
• Troubleshoot unknown charges
• I've been charged twice
• Can't find or install an app
• Can't push an app or game to a device
• Fix problems with apps
• Can't find Microsoft Store app in Windows
• Microsoft Store app doesn't open
• “Unable to Complete this transaction” error
• Error 0x80131500

Consumer and Regulatory Information

• Consumer and Regulatory Information

Manage your Microsoft account

• Manage your Microsoft account

Help with subscriptions

• Subscriptions help

Applies ToMicrosoft Store

You can cancel one or more items in a Microsoft Store order or preorder before you're charged or before the item has shipped. 

1. Go to your Order history at account.microsoft.com/billing/orders and find the order or pre-order. Sign in

2. Select Cancel item next to the item you want to cancel. If you don't see this option, you've already been charged for the item, but you can request an exchange or refund.

3. Select the check box next to the item, and then select the Cancel item button.

4. Check your inbox for an email confirming the order was canceled. If you don't see the confirmation email in your inbox after a few minutes, check your spam or junk mail folder. If you still don't see a cancellation confirmation email after waiting a while, contact Microsoft Store support. 

See also

Cancel or turn off recurring billing for a Microsoft subscription

Returning items you bought from Microsoft Store for exchange or refund

Get the status of your return and refund from Microsoft Store

How to cancel your Xbox subscription

Request an Xbox digital product or subscription refund

Fix problems with apps from Microsoft Store

Need more help?

Select the questions below to see answers to some of the most common questions about canceling an order or pre-order.

What if I don't see the Cancel Item option and can't cancel my order?

Depending on what type of order you're trying to cancel, here's some info about why you can't cancel your order because you don't see the Cancel Item option.

Orders or pre-orders that are shipped to you

If you don't see the Cancel Item option to cancel an order or pre-order, it may be because you've been billed for the order or because the order has already shipped.

In this scenario, see Returning items you bought from Microsoft for exchange or refund to request a refund. To see your refund status, go to Get the status of your return and refund from Microsoft Store.

Orders or pre-orders for digital goods

If you don't see the Cancel Item option for an order for a digital good (such as apps, movies, TV shows, and books) it may be because you've been billed for the order.

If this is the case, contact Microsoft Store Support. For more info, see the Microsoft Store help page.

Xbox orders or pre-orders

If you don't see the Cancel Item option to cancel an Xbox purchase (such as a game), it may be because you've been billed for the order or because the order has already shipped.

In this scenario, go to the Request an Xbox refund webform.

How do I cancel an unauthorized or accidental purchase?

If there's an accidental or unauthorized purchase on your account, you can Returning items you bought from Microsoft for exchange or refund.

If you let your child use your credit card or other payment method to buy stuff on their account, you can Keep track of your child's Microsoft Store purchases. Get more info about how to require kids to ask a parent before buying stuff in Microsoft Storeon Windows 10 and Xbox One devices.

If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how to help protect your Microsoft account.

What if I have a duplicate charge for the same order?

If you were charged more than once for the same order, have your Microsoft account and order number available and contact Microsoft Store Support. Get more info on the Microsoft Store help page.

When am I charged for Microsoft Store purchases?

• For digital downloads, you're charged immediately after your purchase.

• For items we ship to you, you're charged when the order is sent to the warehouse.

• For info about when you're charged for pre-orders, see Pre-orders for Microsoft Store.

Why was my pre-order canceled?

Pre-orders are canceled if your payment method can't be authorized at the time of the product's release. For example, this can happen if your credit card expires before the item becomes available. If this is the case, we'll send an email asking you to update your payment info so you can re-order it before the release.

Contact Support

For pre-sales support, or issues with purchasing, contact Sales support.

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