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Discussion in 'Licensing and Activation' started by ArieK, Mar 8, 2017.

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1. 

   ArieK Bit poster

   Messages: 1

   Hi, I continue being charged for the product I do not longer use. Please cancel future charges and refund the last one. Thank you. Arie Klebaner

   ArieK, Mar 8, 2017 #1
2. 

   Maria@Parallels Problem solver

   Messages: 8,115

   ArieK said: ↑

   Hi, I continue being charged for the product I do not longer use. Please cancel future charges and refund the last one. Thank you. Arie KlebanerClick to expand...

   Hi, could you please provide us with you license key. Please send it via the private message.

   Maria@Parallels, Mar 9, 2017 #2
3. 

   Samuell2 Bit poster

   Messages: 1

   I continue being charged for the product I do not longer use. Please cancel future charges.

   Samuell2, Jul 22, 2017 #3
4. 

   PaulChristopher@Parallels Product Expert Staff Member

   Messages: 3,112

   Samuell2 said: ↑

   I continue being charged for the product I do not longer use. Please cancel future charges.Click to expand...

   Hi @Samuell2, please provide the email address that you have used to subscribe Parallels Desktop or the license key in the private message and we can help!

   PaulChristopher@Parallels, Jul 23, 2017 #4
5. 

   DavidS46 Bit poster

   Messages: 1

   I would like to cancel Parallels because I do non longer use it

   DavidS46, Jan 11, 2018 #5
6. 

   Shathish@Parallels Pro

   Messages: 328

   Hello @DavidS46, Parallels Support Here! We pulled the records and found that you have a permanent license only so it will not be renewed for the next year. Thanks, Shathish

   Shathish@Parallels, Jan 13, 2018 #6
7. 

   JackyG Bit poster

   Messages: 2

   Hi, can you help me cancel my subscription? it's under my email address. thanks

   Last edited by a moderator: Sep 18, 2018 JackyG, Sep 18, 2018 #7
8. 

   AJ@Parallels

   Messages: 712

   JackyG said: ↑

   Hi, can you help me cancel my subscription? it's under my email address. thanksClick to expand...

   Hello JackyG, Please check our private conversation.

   AJ@Parallels, Sep 18, 2018 #8
9. 

   JackyG Bit poster

   Messages: 2

   AJ@Parallels said: ↑

   Hello JackyG, Please check our private conversation.Click to expand...

   Thanks. it's fine with me

   JackyG, Sep 18, 2018 #9
10. 

    LeianaM Bit poster

    Messages: 1

    Hi can you please cancel my subscription to Parallels. I can no longer afford it and my credit card just got charged and declined for a yearly renewel, and I would like to make sure you don't charge my card again. Thanks

    LeianaM, Oct 2, 2018 #10
11. 

    Sathiya@Parallels Guest

    LeianaM said: ↑

    Hi can you please cancel my subscription to Parallels. I can no longer afford it and my credit card just got charged and declined for a yearly renewel, and I would like to make sure you don't charge my card again. ThanksClick to expand...

    Hi LeianaM. From the records, we see that the Parallels Desktop for Mac subscription with order reference # 148560889 is already canceled.

    Sathiya@Parallels, Oct 2, 2018 #11
12. 

    Leonv1 Bit poster

    Messages: 1

    Hello, I got charged for a product I never used. Please refund my last payment and cancel my renewal. I have never used your service because it never worked out! Leon

    Leonv1, Feb 3, 2019 #12
13. 

    Maria@Parallels Problem solver

    Messages: 8,115

    Leonv1 said: ↑

    Hello, I got charged for a product I never used. Please refund my last payment and cancel my renewal. I have never used your service because it never worked out! LeonClick to expand...

    Hi, your order 16*****82has been refunded. And also the auto renewal was disabled. Please check your email for more details.

    Maria@Parallels, Feb 4, 2019 #13
14. 

    Cristian2 Bit poster

    Messages: 1

    Hi I got charged for a product I am not going to use. Please refund my last payment and cancel my renewal. I am not going to use the service ! my reference number is 164486096

    Cristian2, Feb 19, 2019 #14
15. 

    Maria@Parallels Problem solver

    Messages: 8,115

    Cristian2 said: ↑

    Hi I got charged for a product I am not going to use. Please refund my last payment and cancel my renewal. I am not going to use the service ! my reference number is 164486096Click to expand...

    Hi, your refund process has been started. You will receive a return confirmation email soon.

    Maria@Parallels, Feb 20, 2019 #15
16. 

    KasandraF Bit poster

    Messages: 1

    Hi I would also like to cancel my subscription. I wish to be refunded my last payment made that was automatically taken just recently, as it has taken me until to work out how to contact you. Please respond thank you

    KasandraF, Feb 27, 2019 #16
17. 

    Ajith1 Parallels Support

    Messages: 2,534

    KasandraF said: ↑

    Hi I would also like to cancel my subscription. I wish to be refunded my last payment made that was automatically taken just recently, as it has taken me until to work out how to contact you. Please respond thank youClick to expand...

    We have initiated a refund for the auto-renewal. If you wish to use Parallels Desktop again purchase a full license.

    Ajith1, Feb 27, 2019 #17
18. 

    EricN6 Bit poster

    Messages: 2

    Hello, my old Parallels subscription that is no longer in use was auto-renewed. Please cancel and refund this subscription.

    Last edited: Apr 17, 2019 EricN6, Apr 17, 2019 #18
19. 

    Maria@Parallels Problem solver

    Messages: 8,115

    EricN6 said: ↑

    Hello, my old Parallels subscription that is no longer in use was auto-renewed. Please cancel and refund this subscription.Click to expand...

    Hi, you can turn off auto-renewal using these steps And please provide us with the purchase order number for the refund request.

    Maria@Parallels, Apr 17, 2019 #19
20. 

    EricN6 Bit poster

    Messages: 2

    Maria@Parallels said: ↑

    Hi, you can turn off auto-renewal using these steps And please provide us with the purchase order number for the refund request.Click to expand...

    cleverbridge reference number #169670291

    EricN6, May 1, 2019 #20

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