Canceling/Deleting An AP Or IB Exam For A Student

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1. Total Registration Support
2. Help for Coordinators/Admins
3. Managing Exams

Articles in this section

• Setting Up Second-Semester/Spring AP Exam Registration
• Moving Multiple PSAT/NMSQT Students from One Exam Date to Another Date
• Setting up AP Exams
• Setting the AP/IB Exam Time
• Copying AP Exams from Previous Year's Configuration
• Adding Join Codes to AP Exams
• Allowing students to register only for AP exams linked to courses that begin after initial order deadline (second-semester course)
• Editing a Student's Record/Exam
• Canceling/Deleting a PSAT exam registration
• Canceling/Deleting an AP or IB exam for a student

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There are two ways to cancel an exam registration in Total Registration:

• Students can log in to their account at www.TotalRegistration.net. Once logged in, students can request an exam cancellation. After they have requested a cancellation, the request will show on the Exam Coordinator's home page or in the Manage Student Requests in the Students section of the Report Center. Here you can approve a cancellation. When approving the cancellation, you will be asked if there is a cancellation fee for this request. Once approved, the exam will be dropped (removed from the rosters), the fee will be canceled, and any cancellation fee will be applied. If this student requires a refund, you can record a refund from the Over Paid link in the Require Action section of your dashboard, following the instructions in the following link - Record a Refund
• Exam Coordinators can also cancel an exam registration directly by editing a student's record. To do so, follow these steps:
  1. Click on a student's name in most any report in the AP or IB Report Center.
  2. Click the Edit Student's Exams link up near the header.
  3. When in the edit mode, scroll down to the exam listings. Here you can edit an exam to change it to Dropped and click Next at the bottom of the page.
  4. The next page will allow you to enter or edit any necessary cancellation fees (the cancellation fee is the amount the school retains). The cancellation fee will pre-populate based on your configured refund policy. You have the option to edit this fee before finalizing changes.
  5. Click Finalize Changes to complete the edit.

NOTE: Coordinators can bulk cancel multiple students in a single AP exam by following the steps at Bulk Cancel AP Exams.

As above, the exam will be dropped, and fees will be recorded. If this student requires a refund, you can easily record a refund from the Over Paid report (there is a link on your dashboard when there are overpaid students).

After the exam has been cancelled, coordinators can view the Dropped Report to note if the student or school initiated the cancellation request and which school user took action to drop the exam (see below screenshot for an example):

Related articles

• Cancel exam registration
• Recording a Refund
• Editing a Student's Record/Exam
• Overview of Reconciling Discrepancies between College Board and Total Registration
• Canceling/Deleting a PSAT exam registration