Canvas Isn't Loading A Particular Plug-in/application Or Working As ...

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Canvas Support / Canvas Student Guide / Troubleshooting Canvas/ FAQ / Canvas isn't loading a particular plug-in/application or working as expected. What can I try? Canvas isn't loading a particular plug-in/application

1) Please clear your browser cache and cookies (set date range to 'All Time')

2) Please make sure that third-party cookies are enabled for SFU Canvas (desktop):

Safari (enable cross-site tracking): https://support.apple.com/en-ca/guide/safari/sfri40732/mac

Google Chrome: https://support.google.com/accounts/answer/61416?hl=en&co=GENIE.Platform%3DDesktop

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

3) Try using another web browser or device, to see if the issue is web browser specific If you still need help, please contact the IT Service Desk (https://www.sfu.ca/information-systems/get-help.html) and include the device, operating system, and web browser you're using, as well as the steps you've tried.

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