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CarrierWhy does AT&T suck so much?- Thread starter ApplePersonFreak
- Start date Dec 12, 2020
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ApplePersonFreak
macrumors 65816
Original poster Sep 23, 2016 1,062 520 I decided to give AT&T a try for the first time and I love the coverage, equivalent to VZW but I have to say.. the customer service sucks, the app sucks, taxes are higher than Verizon’s for some reason and it’s been a few months and I don’t have my FAN discount applied yet. Keep getting told “two to three” billing cycles and when it doesn’t show up, I keep getting told to re-enroll and let it run its course. I am at that point now where I’m wanting to switch back to VZW as I never had these issues with them.. and the customer service was actually great. I always got what was promised. Anyone have the same issues with AT&T?max2
macrumors 604
May 31, 2015 6,730 2,148 The service is ok but yes the tech support sucks.
It took me 4 agents on live chat to get my sim transfer to a esim a while ago. 
macher
macrumors 603
Oct 13, 2012 5,616 2,397ApplePersonFreak said: I decided to give AT&T a try for the first time and I love the coverage, equivalent to VZW but I have to say.. the customer service sucks, the app sucks, taxes are higher than Verizon’s for some reason and it’s been a few months and I don’t have my FAN discount applied yet. Keep getting told “two to three” billing cycles and when it doesn’t show up, I keep getting told to re-enroll and let it run its course. I am at that point now where I’m wanting to switch back to VZW as I never had these issues with them.. and the customer service was actually great. I always got what was promised. Anyone have the same issues with AT&T? Click to expand...Nope been with AT&T for over 25 years.
Jtludwig
macrumors 6502
Mar 24, 2012 419 310ApplePersonFreak said: I decided to give AT&T a try for the first time and I love the coverage, equivalent to VZW but I have to say.. the customer service sucks, the app sucks, taxes are higher than Verizon’s for some reason and it’s been a few months and I don’t have my FAN discount applied yet. Keep getting told “two to three” billing cycles and when it doesn’t show up, I keep getting told to re-enroll and let it run its course. I am at that point now where I’m wanting to switch back to VZW as I never had these issues with them.. and the customer service was actually great. I always got what was promised. Anyone have the same issues with AT&T? Click to expand...It really depends on where you are. There are also areas where AT&T is great and Verizon “sucks”. Where I happen to live, Verizon is probably the worst of the three carriers in the area.
ApplePersonFreak
macrumors 65816
Original poster Sep 23, 2016 1,062 520max2 said: The service is ok but yes the tech support sucks.Yeah, even the “managers” over chat suck. I’ve chatted with a few and they were of no help at all. :\ such a shame.
SegNerd
macrumors 6502
Feb 28, 2020 324 345 Because they can Between AT&T’s forums, the BBB, and other sources, you can find a virtually unlimited number of complaints against AT&T. All the carriers are bad blah blah blah, you can’t make a right choice blah blah blah, but you can make a wrong choice, and there is one carrier that is worse than all the others. And yet, millions of people still give money to that carrier, and also vote for people who won’t take action against that carrier. As long as AT&T can continue to get away with their actions, there is little reason for them to stop. AT&T does have a good network, and some people think they are “special” and will never be a victim of AT&T’s fraudulent policies, but they all learn eventually. ApplePersonFreak
macrumors 65816
Original poster Sep 23, 2016 1,062 520macher said: Nope been with AT&T for over 25 years. Click to expand...Nice. i’m assuming things were better back then as far as loyalty discounts, plans etc?
ApplePersonFreak
macrumors 65816
Original poster Sep 23, 2016 1,062 520SegNerd said: Because they can Between AT&T’s forums, the BBB, and other sources, you can find a virtually unlimited number of complaints against AT&T. All the carriers are bad blah blah blah, you can’t make a right choice blah blah blah, but you can make a wrong choice, and there is one carrier that is worse than all the others. And yet, millions of people still give money to that carrier, and also vote for people who won’t take action against that carrier. As long as AT&T can continue to get away with their actions, there is little reason for them to stop. AT&T does have a good network, and some people think they are “special” and will never be a victim of AT&T’s fraudulent policies, but they all learn eventually. Click to expand...You know I’ve heard that a few years back and thought things were better now but I guess not.
macher
macrumors 603
Oct 13, 2012 5,616 2,397ApplePersonFreak said: Nice. i’m assuming things were better back then as far as loyalty discounts, plans etc? Click to expand...I’ve always gotten loyalty discounts.
MiamiC70
Suspended
Oct 16, 2011 416 156 Because they are AT&T and they give zero ****S about you.
movieator
macrumors 65816
Sep 17, 2009 1,408 1,102 LA, CA Been with AT&T for thirteen years and have never had any issues. Everyone's mileage may vary.
thadoggfather
macrumors P6
Oct 1, 2007 16,630 17,948 All carriers suck I’ve had good service though for over a decade and some good deals ($550 X on contract , $250 for a 128gb se2 with financing immediately paid off and unlocked, $199 iPhone 12 pro with trade in of iPhone 8) can’t complain much / don’t wanna switch Last edited: Dec 14, 2020DieselFiend1989
macrumors member
Dec 8, 2019 97 45 Dealing(contacting/get ahold of/etc) with at&t since covid has become a royal pita. That aside, I don’t loathe them any MORE than any of the cellular providers i have had in the past.
DiCaprioAngel
macrumors 6502a
Jul 12, 2013 596 424 New York I’ve been with AT&T for 12 years and it’s been great for me. I’ve had horrible service with T-Mobile and Verizon before switching to AT&T so I’m sticking with them since I never have issues with their service in the 12 years I’ve been with them!chanerz
macrumors 68000
Jul 7, 2010 1,819 1,143 I’ve been with them since they acquired Cingular wireless. No problems at all and I get a work discount.
QueenTyrone
macrumors 6502a
Sep 21, 2016 914 1,084 Horrible service here, but my parents don’t want to switch. So I might to Verizon or somethingfreakomac
macrumors 6502
Nov 21, 2014 336 258 AT&T coverage is good, but their customer support is a real PITA. Probably the worst of all carriers. macher
macrumors 603
Oct 13, 2012 5,616 2,397chanerz said: I’ve been with them since they acquired Cingular wireless. No problems at all and I get a work discount. Click to expand...We’ve been with them when they were first AT&T before the Cingular days. Never had issues, mileage will vary.
Mitthrawnuruodo
Moderator emeritus
Mar 10, 2004 14,922 2,044 Bergen, Norway
beach bum
macrumors demi-goddess
Oct 6, 2011 10,186 35,783 Philly I’ve been with ATT for 20+ years and have never had an issue. Granted, I suppose it all depends on the rep you are working with, but if your issues aren’t resolved, ask to have it escalated.
Apple_Robert
Contributor
Sep 21, 2012 37,103 56,449 In a van down by the river What do you expect from the Death Star? Many people have been seduced by the dark side publicity.
Glideslope
macrumors G3
Dec 7, 2007 8,832 6,258 The Adirondacks.Jtludwig said: It really depends on where you are. There are also areas where AT&T is great and Verizon “sucks”. Where I happen to live, Verizon is probably the worst of the three carriers in the area. Click to expand...This is how it’s always been. Location, location, location. We have been with AT&T 25 years. Great coverage, no customer service complaints outside of a few FAN discount issues in the early 2000’s. People really need to take the Pandemic into account with any customer service issues. They are all short staffed right now be it phone, cable, retail anything. We purchased a new washer and dryer over the summer from the top rated manufacturer. Had an issue with a sensor on the dryer 2 weeks ago. Customer service to find a Warranty Repair was an absolute nightmare. Hours on hold. Disconnect calls, people seemingly unfamiliar with the system in front of them. It‘s way beyond just Cell Providers these day, and it’s going to get worse before it improves.
kevink2
macrumors 68000
Nov 2, 2008 1,863 303 Where I live and work in Oklahoma, currently ATT coverage is best for me. For travel, whenever COVID allows it again, I keep a backup phone on a Verizon MVNO in case of emergency. The last time I was directly with ATT Postpaid, I spent way too much time on customer support trying to get my iPad plan on the account to work right. Gave up on that, and am currently using the ATT network through another company.4406mike
macrumors newbie
Jan 14, 2011 14 14 I dumped At&T simply because they own CNN. Fake customer service too
C. Robert
macrumors 68000
Oct 1, 2013 1,575 1,503 Baltimore I’ve found that they all have the same hit and miss customer service. It’s not like one has special people made in a factory to answer our smart ass complaining questions.- 1
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