CenturyLink Internet Keeps Disconnecting? Here's How To Fix It

If you know for sure the cause why your CenturyLink Internet keeps disconnecting, you should go to the corresponding step below. If not, just start with the first one. If one step doesn't solve the random Internet disconnects issues, try the next one.

STEP 1 - CHECK FOR CenturyLink OUTAGES IN YOUR AREA.

You can check that on CenturyLink's Twitter Help account or using the service troubleshooter on their website.

STEP 2 - RECONNECT YOUR COMPUTER OR MOBILE DEVICE TO THE INTERNET

Sometimes you just need to unplug and plug the cable back to your computer or disconnect and reconnect your smartphone / tablet to WiFi or cellular data. This way, the device refreshes its connection and parameters and you may be able to fix the unstable Internet issue.

STEP 3 - MOVE CLOSER TO THE CenturyLink WIFI HOTSPOT

At home or in the office - move closer to your CenturyLink WiFi router.

In crowded areas - connect to a different WiFi hotspot or use the cellular network for Internet

STEP 4 - RESTART YOUR DEVICE AND NETWORKING EQUIPMENT

Power cycle your computer, smartphone,  tablet or other device.

If you have access to those (at home or in the office) do the same with your modem / router, fibre optics media converter, switch and any other powered networking device.

STEP 5 - CHECK TO SEE IF THERE'S ANY WIRELESS INTERFERENCE AND FIX IT

As a rule of thumb, whenever possible, use the 5 GHz WiFi networks. Coverage is weaker than the 2.4 GHz, but the risk of interference is minimal.

Get a WiFi analyzer app for your computer, iPhone or Android mobile device. If the WiFi channels are overlapping or signal is too weak, you can try moving the router to a different place, set a fixed channel for your WiFi network and try a more narrow channel width.

STEP 6 - UPDATE YOUR NETWORK DRIVERS AND FIRMWARE

Make sure your computer has the latest network drivers for Ethernet, WiFi and any cellular network adapters you may use. It's also advisable to update the firmware of your router / modem if you have access to those.

NEXT STEPS AFTER FIXING THE CenturyLink UNSTABLE INTERNET ISSUE

Hopefully one of the steps above did solve your CenturyLink Internet disconnecting problems. But what should you do next time this happens? Are you willing to waste time again, miss your video call, lose your audience over live streaming or lose the game?