Change Your Username And Password - Worldpay Support

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Change Your Login Details

We advise that you change your login details the first time you log in to the Shopper Management System to something you find easier to remember.

This page advises how to change your:

Password
User-name
Challenge question and response
Email address(used for confirmation of changes to your login details only - Worldpay will continue to use the Email Address on the Contact Details Update page to contact you regarding your agreement.)

When changing your login details, please:

choose something that is easy for you to remember, but not easy for others to guess
use any combination of letters and/or numbers (minimum 6 characters, maximum 12)
note that letters are case-sensitive (for example, upper case A is not the same as lower case a)
do not include special characters (such as punctuation marks, *, $, £) or spaces.

Note: To make any changes to your login details you are required to enter your current password and set a challenge question and response if you have not already done so. If you don't do this, any changes you make will not be accepted.

Password

Login to the Shopper Management System. For more information on logging in, please refer to Log in to the Shopper Management System.
Select the Edit Your Details button on the left of the page.
The Edit User Details page is displayed. Enter the password you use currently in the Current Password field. If you don't do this, any changes you make will not be accepted.
Enter your new password in the New Password field.
Re-enter your new password in the (Confirm) field.
In order to change your password, if you have not already done so you must set a challenge question and challenge response. Either enter a question and response in the Challenge Question and Challenge Response fields or, if you wish to change a previously set question and response, overwrite the text displayed.
Select the Save button.

User-name

Login to the Shopper Management System. For more information on logging in, please refer to Log in to the Shopper Management System.
Select the Edit Your Details button on the left of the page.
The Edit User Details page is displayed. Enter the password you use currently in the Current Password field. If you don't do this, any changes you make will not be accepted.
Your current user-name appears automatically in the User-name field. Overwrite the text displayed with your new user-name.
In order to change your user-name, if you have not already done so you must set a challenge question and challenge response. Either enter a question and response in the Challenge Question and Challenge Response fields or, if you wish to change a previously set question and response, overwrite the text displayed.
Select the Save button.

Challenge Question and Response

From the Edit User Details page:

Login to the Shopper Management System. For more information on logging in, please refer to Log in to the Shopper Management System.
Select the Edit Your Details button on the left of the page.
The Edit User Details page is displayed. Enter the password you use currently in the Current Password field. If you don't do this, any changes you make will not be accepted.
If you have previously set a challenge question, it is displayed in the New Challenge Question field. Either enter a challenge question or, to change your challenge question, overwrite the text with your new challenge question. A challenge question could be, for example "What make was my first car?" or "What was my primary school called?"
If you have previously set a challenge response, it is displayed in encrypted form in the New Challenge Response field. Either enter a challenge response or, to change your challenge response, overwrite the text with your new challenge response.
Enter the correct answer to the question again in the (Confirm) field.
Select the Save button.

Email Address (for confirmation of the changes)

Login to the Shopper Management System. For more information on logging in, please refer to Log in to the Shopper Management System.
Select the Edit Your Details button on the left of the page.
The Edit User Details page is displayed. Enter the password you use currently in the Current Password field. If you don't do this, any changes you make will not be accepted.
Your current email address appears automatically in the Email Address field. Overwrite the text displayed with your new email address. Once you have changed your password, the Shopper Management System system sends you a notification email that tells you your password has been changed. This email does not contain the password itself.
In order to change your email address, if you have not already done so you must set a challenge question and challenge response. Either enter a question and response in the Challenge Question and Challenge Response fields or, if you wish to change a previously set question and response, overwrite the text displayed.
Select the Save button.