Choose The Right Words In An Argument - Harvard Business Review
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SKIP TO CONTENTHarvard Business Review LogoManaging conflictsChoose the Right Words in an Argument
Amy Gallo is a contributing editor at Harvard Business Review, a cohost of the Women at Work podcast, and the author of Getting Along: How to Work with Anyone (Even Difficult People) (Harvard Business Review Press, 2022) and the HBR Guide to Dealing with Conflict(Harvard Business Review Press, 2017). She writes and speaks about workplace dynamics.
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by Amy Gallo
June 16, 2014- Post
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When addressing a conflict with a colleague, the words matter. Sometimes, regardless of how good your intentions are, what you say can further upset your coworker and just make the issue worse. Other times you might say the exact thing that helps the person go from boiling mad to cool as a cucumber.
Amy Gallo is a contributing editor at Harvard Business Review, a cohost of the Women at Work podcast, and the author of Getting Along: How to Work with Anyone (Even Difficult People) (Harvard Business Review Press, 2022) and the HBR Guide to Dealing with Conflict(Harvard Business Review Press, 2017). She writes and speaks about workplace dynamics.@amyegallo- Post
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