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Sign InAlcatel-Lucent Enterprise vs MitelUnbiased reviews from our professional community. A complete perspective on vendors based on user input.Alcatel-Lucent EnterpriseBased on 50 reviews.MitelBased on 17 reviews.OverviewAlcatel-Lucent S.A. is a French global telecommunications equipment company, headquartered in Boulogne-Billancourt, France. The company focuses on fixed, mobile, and converged networking hardware, IP technologies, software and services, with operations in more than 130 countries. It had been named Industry Group Leader for Technology Hardware & Equipment sector in the 2014 Dow Jones Sustainability Indices review Alcatel-Lucent also owns Bell Laboratories, one of the largest research and development facilities in the communications industry, whose employees have been awarded eight Nobel Prizes and the company holds in excess of 29,000 patents.Mitel Networks is a high-tech company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP products. Mitel is headquartered in Ottawa, Ontario, Canada, with offices, partners and resellers worldwide. Michael Cowpland and Terry Matthews founded Mitel in 1972. Conventionally, its name is regarded as a combination of the founders' first names and their first product - MIke and TErry's Lawnmowers. Cowpland is quoted as stating that it stands for MIke and Terry's Electronics, whereas Matthews confirmed the lawnmower acronym during an interview on BBC Radio 4's "The Bottom Line" in May 2011.Sample CustomersAlcatel-Lucent OpenTouch Enterprise CloudBank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La TroncheAlcatel-Lucent RainbowBlickle and Scherer, Loughborough University, CSF Inox, Caritas SpeyerAlcatel-Lucent OmniPCX Enterprise Communication ServerBlickle and Scherer, Loughborough University, CSF Inox, Caritas SpeyerMitel MiVoice 5000AIPA SpAMitel Communications DirectorBanfield Pet Hospital, Carlsberg BreweriesMitel Application SuiteCarlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet HospitalAastra MX-OneUFRGS, Viking Line, Turku University Hospital, Aerial Capital GroupPopular SolutionsAlcatel-Lucent OmniAccess Stellar2 reviewsAlcatel-Lucent OmniSwitch Ethernet Switches5 reviewsAlcatel-Lucent OmniVista3 reviewsShoreTel Mobility [EOL]0 reviewsShoreTel Sky [EOL]0 reviewsMitel Communications Director0 reviewsTop IndustriesComms Service Provider10%Computer Software Company9%Educational Organization7%Manufacturing Company6%Insurance Company17%Performing Arts10%Computer Software Company8%Government5%Quotes From Member ReviewsWe asked business professionals to review the solutions they use. Here are some excerpts of what they said:Most Helpful Reviews
OusaidAbazSecurity Network Architect at a tech vendor
I use the solution in my company to implement and integrate it into the campus network on a connected mode or dual... Read full review of Alcatel-Lucent OmniAccess Enterprise Service Routers »
John MarkIT network admin at a hospitality company
We use OmniVista in our office, for network inter-connectivity. Read full review of Alcatel-Lucent OmniVista »
Attila GyalusOwner at a manufacturing company
Read full review of Alcatel-Lucent OmniAccess Stellar »
Anonymous UserApp. Manager at a political organization
I still work with Alcatel-Lucent OmniSwitch LAN Switches. We work with internet switches, but we also use LAN... Read full review of Alcatel-Lucent OmniSwitch LAN Switches »
MikeKajubiOperational Manager at a marketing services firm
The primary use case is access control and normal LAN usage, including internet and email. For example, I have... Read full review of Alcatel-Lucent OmniSwitch Ethernet Switches »
Review 1 of 5
Anonymous UserDirector of Mitel Services at a tech vendor
Read full review of Mitel Communications Director »
Anonymous UserStaffing Manager
Read full review of ShoreTel Mobility [EOL] »
Anonymous UserRecruiter
Read full review of ShoreTel Sky [EOL] »
Review 1 of 3Customer Service
Nihal DhimanTech Engineer at a tech services company
The solution’s technical support is good, but it could be better. We do not need much help from the technical support... Read full review of Alcatel-Lucent OmniAccess Stellar »
Kannan VenkatramanSales manager at a tech company
Alcatel-Lucent's technical support is helpful and responsive whenever we need something and is available 24/7. Read full review of Alcatel-Lucent OmniSwitch Ethernet Switches »
Nachoba IvanTechnical Support (IT) at a tech services company
Alcatel Lucent's technical support is supportive. I am currently on a call with them, and they are very helpful. I... Read full review of Alcatel-Lucent OmniVista »
Kannan VenkatramanSales manager at a tech company
I haven't contacted technical support yet. Read full review of Alcatel-Lucent Teldat »
OusaidAbazSecurity Network Architect at a tech vendor
The solution's support is very great. The support team of Alcatel solution is in Bangalore, and they do their best. I... Read full review of Alcatel-Lucent OmniAccess Enterprise Service Routers »
Nihal DhimanTech Engineer at a tech services company
Customer service is good. My company also gives technical support along with the OEM, which is very good. Read full review of Alcatel-Lucent OmniVista »
Kannan VenkatramanSales manager at a tech company
The Alcatel technical support is fast. You simply call and they can provide you with support, 24/7. We can also... Read full review of Alcatel-Lucent OmniAccess Stellar »
Jayesh ManjrekarSr. Tech-support network at a tech services company
Our company tends to provide technical support to our clients if they need our help. That said, if there is an OS bug... Read full review of Alcatel-Lucent OmniAccess Stellar »
Kannan VenkatramanSales manager at a tech company
Technical support is fine. They have certified engineers. Read full review of Alcatel-Lucent Teldat »
Jayesh ManjrekarSr. Tech-support network at a tech services company
I have contacted the solution's technical support for guest management purposes. If I compare Alcatel-Lucent... Read full review of Alcatel-Lucent OmniAccess Stellar »
Nihal DhimanTech Engineer at a tech services company
Alcatel-Lucent's technical support is very good. Read full review of Alcatel-Lucent OmniSwitch LAN Switches »
NadeemAhmedSales Director at a consultancy
Technical support is very good. Read full review of Alcatel-Lucent OmniAccess Stellar »
Kannan VenkatramanSales manager at a tech company
We are very satisfied with the technical support. Read full review of Alcatel-Lucent OmniSwitch LAN Switches »
Jayesh ManjrekarSr. Tech-support network at a tech services company
The technical support for the solution is okay, not a problem, and very good. As far as technical support, there is... Read full review of Alcatel-Lucent OmniSwitch Ethernet Switches »
OusaidAbazSecurity Network Architect at a tech vendor
The tech support is good, I'd rate it eight out of ten. It's provided by Aruba, which makes the solution. Read full review of Alcatel-Lucent OmniSwitch Ethernet Switches »
DInusha BandaraPre Sales Engineer at a non-tech company
The technical support is very good. They generally respond within a few hours. Read full review of Alcatel-Lucent ClearPass »
Ronaldo NevolaSolutions Architect at a comms service provider
The technical support was good. I did not have any problems with them. Read full review of Alcatel-Lucent OmniVista »
Anonymous UserNational Sales Manager at a comms service provider
The rate of technical support is exceptional. The support engineers are very knowledgeable about the products. Read full review of Alcatel-Lucent 8600 My Instant Communicator Mobile Edition [EOL] »
Anonymous UserInfrastructure Specialist at a tech services company
Customer Service: 9/10 and we have a great relationship with Alcatel-Lucent, Technical Support: Great 10. They are... Read full review of Alcatel-Lucent OmniAccess Stellar »
Anonymous UserApp. Manager at a political organization
We rely on our partner for support. I rate the partner's support eight out fo 10. Read full review of Alcatel-Lucent OmniSwitch Ethernet Switches »
Anonymous UserSystem and Application Manager at a political organization
I've never been in touch with technical support, so I can't speak of any direct experience with them. Read full review of Alcatel-Lucent OmniSwitch Ethernet Switches »
Anonymous UserCTO/COO at a comms service provider
Alcatel has two kinds of support. The first will be from the official partner in your country. The second will be the... Read full review of Alcatel-Lucent OmniAccess Stellar »
Anonymous UserTechnical Sales Representative at a comms service provider
Technical support is very proactive and we don't have any issues. You log a call and within the next 24 hours,... Read full review of Alcatel-Lucent Teldat »
Moshiur Rahman KhanCEO/Consultant at a tech services company
Customer Service: Wonderful response and 24/7 service makes you happy. Technical Support: 10 out of 10. Read full review of Alcatel-Lucent OmniAccess Stellar »
Jose MatosSystem engineer at a tech services company
I call tech support whenever I have an issue and they respond within 24 hours. Read full review of Alcatel-Lucent OmniAccess Stellar »
Andrii LevchenkoBDM (Technical) at a tech services company
Educational self-services on the vendor's website are easy to complete and use. SW support (updates and patches) is a... Read full review of Alcatel-Lucent OmniAccess Stellar »
Boris KuznetsovProject manager at a retailer
The support from Alcatel-Lucent OmniVista is good. They are fast and knowledgeable. I rate the support from... Read full review of Alcatel-Lucent OmniVista »
Anonymous UserTechnical Sales Representative at a comms service provider
We haven't had any negative experience with technical support. Alcatel has a website that you can log onto and ask... Read full review of Alcatel-Lucent OmniSwitch LAN Switches »
Anonymous UserSolutions Engineer at a tech services company
The support is good. They are very responsive and helpful regarding the challenges we face if ever we need them. Read full review of Alcatel-Lucent OmniSwitch Ethernet Switches »
Anonymous UserNetwork Administrator at a government
Customer Service: 5/10 Technical Support: 7/10 Read full review of Alcatel-Lucent OmniAccess Stellar »
Review 1 of 30
Anonymous UserCIO/CMO at a marketing services firm
Customer Service: 10 out of 10 Technical Support: 10 out of 10 Read full review of ShoreTel Mobility [EOL] »
Anonymous UserOffice Manager
Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks... Read full review of ShoreTel Sky [EOL] »
Anonymous UserStaffing Manager
They are quick to respond - Customer Service is always available when needed. Read full review of ShoreTel Mobility [EOL] »
Anonymous UserDirector of Mitel Services at a tech vendor
Customer Service: 11 Technical Support: 11 Read full review of Mitel Communications Director »
Anonymous UserInfrastructure Expert at a computer software company
Customer Service: 9 out of 10 Technical Support: 9 out of 10 Read full review of ShoreTel Sky [EOL] »
Anonymous UserDirector of Online Operations at a manufacturing company
Customer Service: 8, they are very helpful, but can take 24 hours to respond. I would like a 2-4 hours response time.... Read full review of ShoreTel Sky [EOL] »
Anonymous UserProject Specialist
Their customer service reps are very knowledgeable and responsive to any problems. Read full review of ShoreTel Sky [EOL] »
Anonymous UserRecruiter
Customer Service: Excellent. Technical Support: Excellent. Read full review of ShoreTel Sky [EOL] »
Anonymous UserNetwork Administrator II at a financial services firm
Customer Service: Exceptional Technical Support: High Read full review of Mitel Application Suite »
Anonymous UserRecruiter
Customer Service: Excellent customer service. Technical Support: Excellent technical support. Read full review of ShoreTel Mobility [EOL] »
Alcatel-Lucent EnterpriseBased on 50 reviews.
MitelBased on 17 reviews.OverviewAlcatel-Lucent S.A. is a French global telecommunications equipment company, headquartered in Boulogne-Billancourt, France. The company focuses on fixed, mobile, and converged networking hardware, IP technologies, software and services, with operations in more than 130 countries. It had been named Industry Group Leader for Technology Hardware & Equipment sector in the 2014 Dow Jones Sustainability Indices review Alcatel-Lucent also owns Bell Laboratories, one of the largest research and development facilities in the communications industry, whose employees have been awarded eight Nobel Prizes and the company holds in excess of 29,000 patents.Mitel Networks is a high-tech company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP products. Mitel is headquartered in Ottawa, Ontario, Canada, with offices, partners and resellers worldwide. Michael Cowpland and Terry Matthews founded Mitel in 1972. Conventionally, its name is regarded as a combination of the founders' first names and their first product - MIke and TErry's Lawnmowers. Cowpland is quoted as stating that it stands for MIke and Terry's Electronics, whereas Matthews confirmed the lawnmower acronym during an interview on BBC Radio 4's "The Bottom Line" in May 2011.Sample CustomersAlcatel-Lucent OpenTouch Enterprise CloudBank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La TroncheAlcatel-Lucent RainbowBlickle and Scherer, Loughborough University, CSF Inox, Caritas SpeyerAlcatel-Lucent OmniPCX Enterprise Communication ServerBlickle and Scherer, Loughborough University, CSF Inox, Caritas SpeyerMitel MiVoice 5000AIPA SpAMitel Communications DirectorBanfield Pet Hospital, Carlsberg BreweriesMitel Application SuiteCarlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet HospitalAastra MX-OneUFRGS, Viking Line, Turku University Hospital, Aerial Capital GroupPopular Solutions
Alcatel-Lucent OmniAccess Stellar2 reviews![ShoreTel Mobility [EOL] logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/bxx49lfjlyc3gxbi9a93tfevxmrz.jpg?_a=BACAGSGT)
ShoreTel Mobility [EOL]0 reviews
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