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Ways to contact us

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Chat with us

Mon – Sat 9am – 11pm; Sun 10am – 11pm ET.

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1-800-CRICKET (274-2538) or 611 from your Cricket phone.

Mon – Sat 9am – 9pm ET. Call center hours will change to 12pm–9pm on Saturdays starting January 3, 2026.

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Store Locator

Hours Vary

Ways to pay your bill

Quick Pay Manage Your Account Download the myCricket app

Get help with your order

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FAQs

How do I activate my account?

If you ordered Cricket service online at cricketwireless.com, you'll need to activate your service online. Follow these easy activation steps.

What’s my current balance?

Not sure how much you owe? You can view your account online to see the amount due and due date. We can also text your balance to your phone using QuickPay.

Where can I find my IMEI or information on how to activate a new SIM card?

You can check your IMEI by Dialing #06# or find it on your phone’s settings under General and then select About. Ready to activate a new SIM card? Click here to learn how .

What if I can’t pay my bill?

Cricket offers BridgePay, which allows you to split your bill into two separate payments. As long as it's set up within seven (7) days before or after the start of your billing cycle, you'll get 7 additional days to keep your service active and make the second payment.

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