COVID-19 Response | American Eagle

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COVID-19 Response

Want to chat? We're here for you!

Chat Email Us 1 (888) 232-4535 Our Approach to Health and Safety in Stores

As we have reopened American Eagle and Aerie stores, we continue to take a thoughtful approach through carefully coordinated efforts that follow all state and local guidelines, CDC recommendations and the direct advice of medical experts. Things may be a little different from what you are used to in the store, and that’s because we're taking extra care of the health and well-being of our customers and associates.Learn more here and take a virtual tour of our stores here.

Giving Back

AEO Inc. believes that taking care of our associates and our customers also means taking care of the communities where they live and work. Together, with the AEO Foundation, American Eagle and Aerie have contributed more than $1 million to COVID-19 relief efforts. You can learn more here.

Where can I find more information about AEO Inc.’s response to COVID-19, including what you’re doing for your associates and communities?

What is AE doing to keep associates safe?

Am I required to wear a mask when shopping your AE and Aerie stores?

What are you doing to care for health and well-being of customers and store associates?

I’m not comfortable shopping in a store right now. What are my options?

I need to make a return or exchange, but I am unable to go to the store. What are my options?

Can I request an exchange for an online or in-store purchase?

My package is coming back as undeliverable, can I ship to a new address?

I’m an AEO associate that has been furloughed. Where can I find more information?

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