Customer Engagement Center - Intershop Communications AG

• Platform
• Customer Engagement Center

Support customers at every point of their interactions with a Customer Engagement Center

Empower your service teams with Intershops Customer Engagement Center and provide personal support throughoutthe buying process.

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• Benefits
• Features
• Best practices

Personal engagement that increases satisfaction and sales!

Everyone could use a little help sometimes - especially with more complex transactions. Connect with your customers, help them find what they need, and increase the value of every order with the Intershop Customer Engagement Center (CEC).

Discover your benefits 01 Keep track of your customers

Monitor your customers’ needs and online shopping behavior, thanks to deep integration with Intershop Commerce Management.

02 Interact seamlessly

Communicate with buyers using their preferred channels and answer all their questions in real-time.

03 Increase customer satisfaction

Guide your customers through their entire buying journey by offering expert advice via co-browsing.

04 Boost conversion rates

Support your customers from selecting the right products to completing their online purchase and beyond.

Give your service team superpowers

Use Intershop Customer Engagement Center (CEC) to empower your customer service team to exceed customer expectations and give every shopper personal advice and support.

Best-in-class storefrontsTo help B2B and B2C customers find exactly what they’re looking for - on any device.

Personalized couponsOffer order assistance and personalized coupons in case anything goes wrong.

Co-browsing capabilitiesShop side-by-side with your customers to lead them to the right products and easily complete their orders.

Multichannel communicationInteract with customers on their preferred channels and easily pick up the conversation wherever you left off.

Individual approachFollow the complete shopping process for each and every customer to pinpoint where they might need help.

Modern interfaceFocus on your customers and their concerns - not the tool itself!

To increase sales, put your customers in the spotlight

If you want your business to stand out from the rest, you've got to put your customers first! Discover what Intershop's Customer Success Manager has to say about the importance of a customer-centric approach.

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"A buyer who can't find what they need will seek out one of your competitors."

Gerrit Enthoven Director Sales EMEA

Platform informationCustomer Engagement Center

Empower your customer service to build stronger business relationships!

Give your customers a helping hand at every point in their journey with Intershop’s Customer Engagement Center. Offer assistance at the right moment to boost sales and satisfaction.

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Want to discover the most efficient way to manage your product information?

Intershop Product Information Management enables you to provide your customers with rich product information at every single touchpoint. Are you interested? Then get in touch with us today!

Get in touch YOUR CONTACT Sas. Petrosian B2B Commerce Specialist Phone E-Mail Share×

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