Customer Questions & Answers

  • Main content
To move between items, use your keyboard's up or down arrows. TOZO T10 Wireless Earbuds Bluetooth 5.3 Headphones, App…

TOZO T10 Wireless Earbuds Bluetooth 5.3 Headphones, App Customize EQ, Ergonomic Design, 55H…

Q: I cannot activate warranty. the qr code does not load. also tozostore/warranty is not a valid webpage. says 14 days to extend 18 month warranty????

asked on June 27, 2020

Answer in a video or photo

HH:MM:SS MM:SS

This file format is not supported

Videos must be at least 5 seconds.

The file size is too big. A video can be up to 1 GB

We encountered a problem while trying to upload. Please try again

You have uploaded the maximum number of photos

You may only upload one video per answer

Sign-in is required

Don't feel like typing? Answer in a video or photo

Write your answer

You can't submit while content is uploading. Please try again once your upload is complete Please add a video, photo or a written answer

Showing 1-8 of 8 answers

I'm having the same exact problem...wth that!! Lol JassoBri · December 8, 2021 8 people found this helpful. Do you? | Report When I activated my warranty, I used a scanning app called QR Reader. The weblink worked fine. There were questions to answer, then it asked for my amazon order number. Hope that helps. Robert Jones · June 28, 2020 5 people found this helpful. Do you? | Report It is March 2025 and I am having the same problem with attempting to scan the QR code included with the product. MS · March 6, 2025 4 people found this helpful. Do you? | Report Here one year later and I’m having the same problem. I get the image but it says that there is no secure access to receive it. mendokay · December 14, 2024 3 people found this helpful. Do you? | Report Same!! I also tried the reader and it didn’t work with either!! Amazon Customer · January 6, 2024 3 people found this helpful. Do you? | Report yep just had this issue myself (and i just bought a number of TOZO buds with this in the actual wrapped TOZO box (not a third party that does that "give us a 5 star review and we may send you a coupon for $10" fishy stuff you may want to do the same but I am going to message TOZO directly about this Xmetal · January 1, 2025 2 people found this helpful. Do you? | Report I had the same problems. Couldn't scan the 18 months warranty. I bought two pairs and the ear buds don't charge anymore. Amazon gave me a website and I wasn't able to load or reload. What is the answer to this issue. IS Amazon liable? Falls Church · September 11, 2025 Do you find this helpful? | Report Previous page
Next page It worked for me, I scanned the code with an iPad Rowan · October 16, 2025 Do you find this helpful? | Report
  • Previous
  • 1
  • Next
Your recently viewed items and featured recommendations › View or edit your browsing history After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Back to top Get to Know Us
  • Careers
  • Blog
  • About Amazon
  • Investor Relations
  • Amazon Devices
  • Amazon Science
Make Money with Us
  • Sell products on Amazon
  • Sell on Amazon Business
  • Sell apps on Amazon
  • Become an Affiliate
  • Advertise Your Products
  • Self-Publish with Us
  • Host an Amazon Hub
  • See More Make Money with Us
Amazon Payment Products
  • Amazon Business Card
  • Shop with Points
  • Reload Your Balance
  • Amazon Currency Converter
Let Us Help You
  • Amazon and COVID-19
  • Your Account
  • Your Orders
  • Shipping Rates & Policies
  • Returns & Replacements
  • Manage Your Content and Devices
  • Help
English VND - Vietnamese Dong United States
  • Amazon Music
    Stream millionsof songs
  • Amazon Ads
    Reach customerswherever theyspend their time
  • 6pm
    Score dealson fashion brands
  • AbeBooks
    Books, art& collectibles
  • ACX
    Audiobook PublishingMade Easy
  • Sell on Amazon
    Start a Selling Account
  • Veeqo
    Shipping SoftwareInventory Management
  • Amazon Business
    Everything ForYour Business
  • AmazonGlobal
    Ship OrdersInternationally
  • Amazon Web Services
    Scalable CloudComputing Services
  • Audible
    Listen to Books & OriginalAudio Performances
  • Box Office Mojo
    Find MovieBox Office Data
  • Goodreads
    Book reviews& recommendations
  • IMDb
    Movies, TV& Celebrities
  • IMDbPro
    Get Info EntertainmentProfessionals Need
  • Kindle Direct Publishing
    Indie Digital & Print PublishingMade Easy
  • Prime Video Direct
    Video DistributionMade Easy
  • Shopbop
    DesignerFashion Brands
  • Woot!
    Deals and Shenanigans
  • Zappos
    Shoes &Clothing
  • Ring
    Smart HomeSecurity Systems
  • eero WiFi
    Stream 4K Videoin Every Room
  • Blink
    Smart Securityfor Every Home
  • Neighbors App
    Real-Time Crime& Safety Alerts
  • Amazon Subscription Boxes
    Top subscription boxes – right to your door
  • PillPack
    Pharmacy Simplified
  • Conditions of Use
  • Privacy Notice
  • Consumer Health Data Privacy Disclosure
  • Your Ads Privacy Choices
© 1996-2025, Amazon.com, Inc. or its affiliates

Tag » How To Use Tozo Warranty