Digital Code Not Received - Amazon Customer Service

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Digital Services & Content › Digital Software and Video Games › Troubleshooting › Digital Code not Received

Some digital purchases require additional processing time, which normally takes less than 4 hours.

Can't locate your online access code? check Your Games and Software Library

Check your inbox for email confirmation, which usually includes the digital code.

You can find the code associated with your digital game or software purchase under Redeem your item. Go to Your Games and Software Library.

If it's been less than 4 hours since you placed your order, it's likely in a pending status. This additional processing time is to protect your personal information and prevent fraudulent orders.

If it's been more than 4 hours, check the status of your order in Your Games and Software Library.

For more help, go to:

• Locate and Redeem Your Digital Software or Video Games

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Troubleshooting

• Digital Code not Received
• Issues Redeeming Your Online Access Code
• Issue Downloading Your Digital Game or Software
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