Discord -- Voice Chat - CCI IT Support Documentation - Home

CCI Support Site

• Getting Connected
  • Quick Tech Troubleshooting for End Users
    • External Mac monitor support
  • General Issues
    • CCI Technology
    • Force Redirect to Login Page for drexelguest, dragonfly3, or Public WiFi
    • Connecting to Dragonfly3 WiFi on Drexel Campus
  • Faculty & Staff Links
    • CCIREPO Shared File Server
    • ListServ
    • CCI Logos and Templates in Shared File Space
    • Remote Desktop to Office Computer
    • CCI Faculty Websites
    • Vonage
  • Discord
    • How to Create Invite Links
    • Discord Basics
    • Discord Notifications
    • Direct Messages in Discord
    • User Profile and Status
    • Discord Friends List
    • Discord -- Right Navigation Bar and User Search
    • Discord -- View user profiles
    • Discord -- Server Navigation Bar
    • Discord -- Voice chat
    • Server Navigation Bar
    • Discord -- Main Section for Messages
    • Discord -- Threads
    • Discord -- Bots
    • Discord Sign-Up Instructions -- See Also
    • Discord -- Emotes, Gifs, and Stickers
    • Discord -- Setting User's Nickname
    • How to Join CCI's Discord Servers
    • Solutions for joining CCI's Discord Servers
    • Discord FAQ
    • CCI's Notification Roles
    • Unable to find Discord Course Categories
    • How to Find Course Categories
    • How to Join CCI's New Student Servers
    • How to Use Inclusive Emoji in Discord
    • How to create Discord channels for courses
  • VPN
    • VPN -- Android or Google mobile devices
    • VPN -- iOS or iPad or iPhone
    • VPN -- Linux -- Install Cisco AnyConnect VPN to Connect to Drexel Network
    • VPN -- Mac -- Install Cisco AnyConnect VPN to Connect to Drexel Network
    • VPN -- MFA Approval is Now Required
    • VPN -- Troubleshooting -- Login Failed, Cannot Connect, MFA Authentication
    • VPN -- Troubleshooting -- Secure Gateway Not Found
    • VPN -- Windows -- Install Cisco AnyConnect VPN to Connect to Drexel Network
    • VPN -- Mac -- Uninstall Cisco AnyConnect VPN
    • VPN -- Windows -- Uninstall Cisco AnyConnect VPN
    • VPN Troubleshooting -- Error history panel
    • VPN -- Troubleshooting -- NordVPN, not able to establish connection to specified secure gateway, repairing VPN adapter
  • Microsoft Multi-Factor Authentication (MFA)
    • Multi-Factor Authenticator (MFA) -- "don't ask again for 60 days" box isn't working.
    • Microsoft Multi-Factor Authentication or MFA -- Change or Add MFA Method
    • I keep getting MFA approvals from the Microsoft Authenticator app
    • Multi-Factor Authentication (MFA) General Info
    • Signing In to Apps That Use Drexel Connect on iOS Devices
  • Settings DNS settings to Default or Flushing DNS cache to fix Dragonfly3 Connectivity Issues
• Platforms & Resources
  • Gitlab/Github
    • Gitlab Basics
    • GitLab -- Installing Git Client on Windows
    • GitHub Education is free for students
    • Git: Issue with Git Push (HTTP: Failed to Auth)
    • Gitlab Fix for "Access Denied" Error -- Windows
    • Importing to Gitlab from Github
    • GitLab fix for "Account is Locked"
    • GitLab -- If Asked About MFA and You Don't Know it.
    • Gitlab -- Account Confirmation and Avatar Issue -- Article Listing
    • GitLab Planner
  • Oracle
    • Windows GUI config for Oracle linux.ischool.drexel.edu
    • Mac GUI config for Oracle linux.ischool.drexel.edu
    • Fix SSH host key error for Oracle SQL on linux.cci.drexel.edu
    • Oracle and linux.cci.drexel
  • VCL-Virtual Computing Lab
    • Virtual Computing Lab (VCL)
    • VCL Troubleshooting
  • VMware (vCenter/vSphere)
    • vCenter
    • Installing VMRC
    • Creating and Restoring Snapshots
    • VCenter Troubleshooting
  • Tux
    • Connecting to Tux
    • Tux Services
    • Tux Web Services
    • Working with Files and Folders on Tux and Linux Servers
    • Troubleshooting Tux
    • OpenSearch, Kibana and Elasticsearch Logins
    • How To Login To MySQL via TUX
  • CCI Compute Resources for Research and Academic Use
• Software For Courses
  • Microsoft Office 365
    • Zoom to a specific area in a PowerPoint presentation
    • Apple Mail -- Delete a Mail Account
    • Apple Mail -- Send Email, Not Read Email
    • Apple Mail Set-Up
    • Office 365 -- Linux Use
    • Microsoft Office for Drexel Students
    • Office 365 Is Free to All Drexel Students
    • Office 365 Public Documentation
    • How to make rules/filters in Outlook
    • Office 365 -- PowerPoint -- Record in PowerPoint and Export Video.
    • Office 365 -- Excel Forms or Forms - Extra Whitespace
    • How to create a SharePoint site via Teams
    • Office 365 - Mail Merge
    • Creating Microsoft Forms, Including Import and Timer Use
    • Access to Drexel Connect, MFA Help, Password Reset, and MFA Reset
    • How to get Youtube Embed feature on Mac PowerPoint
  • Adobe Acrobat Pro DC
    • Software Tools for Compressing PDFs
    • Converting PDFs to Word Files
    • PDF Troubleshooting
    • Combining PDF Files
    • Combining PDF Files with "Raise without Handler!" Error
  • Azure Dev Tools for Teaching or Education - Visio, Project, and Other Microsoft Downloads
    • How to Use Microsoft Visio
    • Microsoft Planner & Lists (Kanban Alternative)
  • Hyperion -- START HERE
    • Hyperion in Win 10 using VM Client
    • Enabling Hyperion in Microsoft Edge in Windows 10
    • How to access Hyperion VDI for Mac
    • Hyperion VDI in web browser on Mac in a Web Browser
    • STU Term-Master Schedule Report -- Generate from Hyperion
    • Card Swipe Access STU Class List Report -- Generate from Hyperion
    • STU Term-Master Schedule Report -- Generate from Hyperion - Non CCI Courses
    • Card Swipe Access STU Class List Report -- Generate from Hyperion - Folder Open Method
    • Hyperion VDI in web browser in Edge in Windows
  • Qualtrics
    • Qualtrics Use with Drexel CCI Students - Alternative or Work-Around Solution
  • Tableau
  • XnResize
  • Oracle VirtualBox
  • Diagrams, Wireframing, Prototyping Tools -- Adobe XD, Balsamiq, Miro, More
  • Linux apps on Windows from Microsoft Store
  • General Software Troubleshooting
    • Mac Won't Open/Install a Program
    • Uploading files to Google Drive
    • Using Chrome Remote Desktop
    • Microsoft/Windows 10 Tips and Tricks
    • Support CCI
    • Workaround for pygame on arm-based MacBook
  • UTM - Virtualization for M1 Macs
    • UTM - Sharing a Folder with a Linux Guest
  • Microsoft Defender on Mac Machine -- Troubleshooting page
  • XAMPP Troubleshooting
    • XAMPP - For Apple Silicon M1 Macs or Monterey and above
    • XAMPP used port issues
    • XAMPP blocked by firewall
  • Free 2D Animation Software
  • Adobe Creative Cloud Software
  • Accessibility
    • Word Accessibility Review
    • Powerpoint Accessibility Review
    • Adobe Acrobat Accessibility Tools
    • Kaltura Auto Captioning for Accessibility
    • Zoom Accessibility
    • iOS Siri Dictation
    • Bb Learn -- Ally for Accessibility
    • Zoom Live Transcripts and Auto Captioning
    • Google Photos -- Copy Text from Image
    • Powerpoint Auto Captioning
    • Eye-Able
  • Free Software List for Drexel CCI Students
  • Gradescope
    • Gradescope Bubble Tests / Exams / Scantron
  • Discord
  • Gradescope Embedded Window in Blackboard
  • Registering for DSpace
  • Nvivo
  • IntelliJ Installation with Free Drexel License
  • Mentimeter.com
  • Vertabelo
  • Microsoft Bookings
• Remote Lecture Resources
  • Recording Video -- SEE ALSO
    • Descript
    • ActivePresenter Screen Recorder
    • Krisp.AI Install and Usage Instructions
    • mac OS Cmd-Shift-5 screen recorder
    • OpenShot Video Editor
    • DaVinci Resolve Video Editor
    • OBS Studio
    • TechSmith Capture
    • Record Screen on iPad, iPhone, or iOS Device
    • Captions
    • FlashBack Express - Free Screen Recorder
    • Camtasia
    • Kaltura Drexel Streams -- Adding Media to Bb Learn via Kaltura or Drexel Streams
    • Video Recording, Editing, and/or Adding to Bb Learn -- aka Screen Record
    • Handbrake -- Smaller Video File Size or Converting Video
    • Kaltura Drexel Streams
    • echo360 -- Screen Recording from a Personal Computer
    • echo360 -- Attendance Unlikely to Be Affected by Recordings
    • echo360 -- Recordings Outside CCI Classrooms
    • echo360 -- Turning Downloads Off for your Class
    • Lightworks video editor
    • Vidyard Chrome Extension - Getting Started
    • iMovie -- Getting Started
  • Zoom
    • Zoom -- Host and Co-Host Controls
    • Discover the newest features in Zoom
    • Changing Names in Zoom
    • Zoom -- Webinars for Large Virtual Meetings or Talks or Lectures
    • Zoom -- Waiting Room to Manage Office Hours Attendance
    • Zoom -- Using Registration for Public Zoom Meetings
    • Zoom -- Managing Users, Privacy, and Security Measures
    • Zoom -- Login or Registration or Redirect Issues
    • If Zoom Asks for a Password or Login
    • Zoom Virtual Walk-In Meetings or Public Links
    • Zoom -- Multiple Presenters on Multiple PC's in Same Room
    • Zoom -- Get Meeting ID and Quality Stats during Meeting
    • Zoom -- Mute or Unmute All, Manage Large Classes or Events
    • Outlook Plug-in or Add-in for Zoom
    • Zoom -- Use on Android and iPad, iPhone, or iOS
    • Zoom -- Whiteboard, 2nd Webcam, and Writing
    • Zoom Updating or Updates
    • Zoom -- Invalid Meeting ID or Invalid Meeting Number
    • Zoom -- Hosting a Drexel Zoom Meeting
    • Set-up a Free Zoom Account
    • Zoom -- Recover Deleted Meeting or Recording
    • Zoom Tips
    • Joining a Zoom Meeting
    • Zoom System Requirements, plus What If No Webcam or Microphone
    • Zoom -- Student-Made Meeting Rooms, Share between Students
    • Zoom -- Set Only Authenticated Users OR Only Drexel Users
    • Zoom -- Scheduling Meetings with a Password
    • Zoom -- Polling
    • Zoom -- Pre-Assign Participants to Breakout Rooms
    • Zoom -- Remote Access to Windows or Mac Computer
    • Zoom -- Scheduling for Someone Else -- Recording Access
    • Zoom -- Maximum Attendees and Breakout Rooms
    • Zoom -- Frequently Asked Questions
    • Drexel CCI Zoom Virtual Background
    • Zoom -- HIPAA Private Mode
    • Zoom -- Group Work or Breakout Rooms
    • Zoom -- Scheduling for Someone Else -- Delegated Access
    • NEEDS UPDATING -- Zoom -- Connect to Microphone and Video Camera by USB or in the CCI Classroom
    • Zoom -- Closed Captioning and Removing TimeStamps
    • Zoom -- Claim Host Role during a Meeting
    • Zoom -- Captions and Transcripts
    • Zoom -- Audio Issues and Joining by Telephone
    • Zoom -- Attendance - Usage Reports
    • Zoom -- Advanced Instructions
    • Zoom -- Adding Co-Hosts or Alternate Hosts
    • Zoom -- Scheduling
    • Zoom -- Joining a Zoom Meeting - No Link
    • Zoom -- SSO Single Sign-On and Host Sign-In
    • Zoom -- Add Videos to Bb Learn using Kaltura Drexel Streams
    • Zoom -- Sharing Online Recordings for Others to Upload or Store
    • Zoom -- Quick Test Before First Real Use
    • Zoom -- Recording
    • Zoom -- Joining a Zoom Meeting
    • Zoom -- Record without Participant or Student Names
    • Zoom Shortcut Keys and a Fix for Mystery Muting and Pause/Resume in Zoom Mtgs
    • Zoom -- Recordings with Playback Range - Edits Not Kept After Download
    • Record Zoom Breakout Rooms
    • Drexel Zoom Virtual Backgrounds
    • Zoom not working and Troubleshooting
    • Zoom -- How to join a meeting and Share your screen with Video instructions
    • Zoom -- Recording -- Share or Download from Zoom or Kaltura Drexel Streams
    • Adding Pronouns to Your Zoom Profile
    • Tips for PowerPoint Presenter View in Zoom Screenshare
    • Zoom -- Confirm Licensed Zoom Pro Login in Zoom App
    • Zoom -- Virtual Backgrounds
    • Zoom -- Missing or Lost or Deleted Zoom Recordings
    • Zoom -- Adding a Password to Existing Meeting
    • Zoom -- Missing or Lost or Deleted Zoom Recordings
    • Zoom -- Leave Computer Audio
    • Zoom -- Inviting guest to join a zoom meeting as Alternate Host
    • Zoom -- Using Zoom in Bb Learn
    • Zoom Scheduling Privileges
  • Miro Virtual Whiteboard
  • Google Meet
  • Microsoft Teams - See Also
    • Microsoft Teams Guest Link
    • Joining Teams from 2nd Device
    • Sharing files via Microsoft Teams with Non-Drexel Email
    • Accessing files in Microsoft Teams with Non-Drexel email
    • Troubleshooting Teams
    • Teams -- Changing Audio
    • Microsoft Teams Member and User Management
  • Gather Town
    • How to Build Objects in Gather.Town
    • First Time Use of Gather.Town
    • Troubleshooting Gather.Town
    • Mapmaker - Tiles
  • FlipGrid
  • Echo360
    • echo360 -- Troubleshooting
    • Editing Echo360 Class Recordings
    • Turning Downloads Off for your Class
    • echo360 -- Uploading Video and Polling or Adding a Quiz
    • echo360 -- Muting the Microphone during a Recording or Broadcast
    • echo360 -- Interactive Features Video
    • echo360 -- Rebooting echo360 Devices in CCI Classrooms
    • Echo360 Information
    • echo360 -- Troubleshooting
    • echo360 -- Advanced and Additional Topics
    • Echo360 -- First Use in Bb Learn
    • echo360 -- Q and A Feature
    • Echo360 -- Making Class Recordings Unavailable
    • How to Tell if Recording
    • echo360 -- Stats and Analytics
    • Echo Video: Disable or Delete Videos (Instructors Only)
    • Echo360 -- captioning and transcription work-arounds
    • Echo360 -- Analytics
  • QuickTime
    • QuickTime -- Screen Recording Instructions
    • QuickTime -- Converting Other Media
    • QuickTime
    • QuickTime -- Recovering a Video
  • CCI Faculty and Staff -- Work from Home
    • Drexel CCI Remote Desktop Access to Work Computer
  • Import iCal (Apple Calendar) into Microsoft Outlook
  • DegreeWorks Help Page
• Canvas
  • Canvas Basics
  • Useful Things on Canvas
• BB Learn
  • Bb Learn Basics
    • Bb Learn Assignments
    • Announcements
    • Bb Learn -- Content Areas
    • Contacts
    • Course Reserves
    • Discussion Boards
    • Email
    • Grade Center
    • Bb Learn Groups
    • Bb Learn Left Navigation Panel, Nav or Course Menu
    • BB Learn Tests
    • Bb Learn -- Student Preview
    • Bb Learn Password
    • Technical Support in Bb Learn or Drexel Learn at CCI
    • Edit Mode
    • Bb Learn Basics -- Edit Mode Should Be ON Usually -- And Other Missing Content Tips
  • Bb Learn Third-Party
    • Cengage Mindtap Lab Set-up Instructions
    • Mobius Maple Software Class Set-Up
    • VoiceThread
    • Turnitin Direct
    • Bb Learn Accessibility -- Ally -- SEE ALSO
  • Bb Learn Recording and Streaming
    • Kaltura Drexel Streams -- See Also -- NO CHILD PAGES HERE
  • Bb Learn -- Advanced Topics
    • Bb Learn Archiving Student Content
    • Bb Learn Blogs
    • Bb Learn Content Collection -- Adding CCI Icons
    • Bb Learn Course Messages -- Disabling
    • Bb Learn Course Reports
    • Bb Learn Journals
    • Bb Learn Misc
    • Bb Learn on Mobile Devices
    • Bb Learn Rubrics
    • Bb Learn Self and Peer Assessment or Peer Evaluation
    • Bb Learn Self and Peer Assessments for Students
    • Bb Learn Surveys
    • Bb Learn Tracking
    • Bb Learn Training Videos
    • Bb Learn Users
    • Get student's short Drexel email addresses
    • Checking for Posts After a Due Date When Not Using Built-in Grading
    • Bb Learn Discussion Boards -- Grad Community and Archiving a Forum
    • Bb Learn Discussion Boards -- Managing User Access in Forums
    • Bb Learn Discussion Boards -- Saving Offline from Bb Learn
    • Editing
    • Wikis
    • BB Learn Adaptive Release
    • Bb Learn Notifications -- End Email Notifications in General
    • Bb Learn Library Guide
    • File Exchange and Send Email Group Tools Instructions for Students
    • Checking If Students Are Missing From Groups (XLIST Shells)
    • One way of adding extra credit assignment in Bb Learn
    • Attendance
    • Date Management
    • Bb Learn Notifications -- Email Notifications for Needs Grading
    • WebDav does not work in BB Learn - alternatives
    • Activity Stream and Daily Notifications
    • Bb Learn Helper
    • Apps For Editing PDF Files
  • BB Learn -- Accessibility -- SEE ALSO
    • Bb Learn -- Powerpoint Accessibility Review -- SEE ALSO
    • Bb Learn -- Word Accessibility Review -- SEE ALSO
    • Bb Learn -- Kaltura Auto Captioning for Accessibility -- SEE ALSO
    • Bb Learn -- Adobe Acrobat Accessibility Tools -- SEE ALSO
    • Bb Learn -- Zoom Accessibility -- SEE ALSO
• Other Resources
  • Generic Web Tips
    • Check if Websites are Dangerous or Have Viruses or Malware or Not Safe URLs
    • Clear Browser Cache & History
    • Cloudflare 1.1.1.1 DNS Directory Config
    • Disable Firefox Enhanced Tracking Protection
    • URL Decode and Encode -- Minify or Beautify JS CSS JSON
    • Enable Cookies in Your Web Browser
    • WiFi Internet or Web Speed Issues at Home or Apartment
    • International-Related Internet Connection Issues
    • Private Browsing or Incognito Browsing -- Also, Allows Login Again as a Different User to the Same Website
    • Improve Network Speed in Windows 10 by Increasing IRPStackSize
    • Find Browser Name and Version
    • Changing DNS - Use Drexel DNS Resolver or Default DNS Resolvers
  • Take a Screenshot or Screen Shot Instructions for Most Devices and OS's
  • Backup or Restore the Windows System Registry
  • Properly Update Windows 10 & Drivers in Windows 10
  • hwinfo application
  • How to Find a Serial Number
  • Screenshots through ShareX
  • CCI Technology Overview for Fresh Persons
  • Find OS Name and Version
  • How to Find Your Computer Name
  • OCR or Select Text Out Of Images or PDFs
  • Matterport & 360 camera instructions - virtual tour -- Article Listing
  • Student Resources
    • CCI Raspberry Pi Documentation
  • CCI Commons Support Student Assistant Student Employee Job Description FA 25
• CCI Spaces
  • Classroom AV Systems
    • Projecting Podium PC or Laptop
    • Privacy & Audio Controls for Echo360 and Zoom
    • Wireless Display
    • Wireless Microphones
  • DragonCard Access to 3675 Market
  • CLC Cyber Learning Center
    • Tutors Signing In to CLC with Accudemia
    • Students Signing In to CLC with Accudemia
  • Reserving a Meeting Room in CCI as a Student

• Getting Connected
  • Quick Tech Troubleshooting for End Users
    • External Mac monitor support
  • General Issues
    • CCI Technology
    • Force Redirect to Login Page for drexelguest, dragonfly3, or Public WiFi
    • Connecting to Dragonfly3 WiFi on Drexel Campus
  • Faculty & Staff Links
    • CCIREPO Shared File Server
    • ListServ
    • CCI Logos and Templates in Shared File Space
    • Remote Desktop to Office Computer
    • CCI Faculty Websites
    • Vonage
  • Discord
    • How to Create Invite Links
    • Discord Basics
    • Discord Notifications
    • Direct Messages in Discord
    • User Profile and Status
    • Discord Friends List
    • Discord -- Right Navigation Bar and User Search
    • Discord -- View user profiles
    • Discord -- Server Navigation Bar
    • Discord -- Voice chat
    • Server Navigation Bar
    • Discord -- Main Section for Messages
    • Discord -- Threads
    • Discord -- Bots
    • Discord Sign-Up Instructions -- See Also
    • Discord -- Emotes, Gifs, and Stickers
    • Discord -- Setting User's Nickname
    • How to Join CCI's Discord Servers
    • Solutions for joining CCI's Discord Servers
    • Discord FAQ
    • CCI's Notification Roles
    • Unable to find Discord Course Categories
    • How to Find Course Categories
    • How to Join CCI's New Student Servers
    • How to Use Inclusive Emoji in Discord
    • How to create Discord channels for courses
  • VPN
    • VPN -- Android or Google mobile devices
    • VPN -- iOS or iPad or iPhone
    • VPN -- Linux -- Install Cisco AnyConnect VPN to Connect to Drexel Network
    • VPN -- Mac -- Install Cisco AnyConnect VPN to Connect to Drexel Network
    • VPN -- MFA Approval is Now Required
    • VPN -- Troubleshooting -- Login Failed, Cannot Connect, MFA Authentication
    • VPN -- Troubleshooting -- Secure Gateway Not Found
    • VPN -- Windows -- Install Cisco AnyConnect VPN to Connect to Drexel Network
    • VPN -- Mac -- Uninstall Cisco AnyConnect VPN
    • VPN -- Windows -- Uninstall Cisco AnyConnect VPN
    • VPN Troubleshooting -- Error history panel
    • VPN -- Troubleshooting -- NordVPN, not able to establish connection to specified secure gateway, repairing VPN adapter
  • Microsoft Multi-Factor Authentication (MFA)
    • Multi-Factor Authenticator (MFA) -- "don't ask again for 60 days" box isn't working.
    • Microsoft Multi-Factor Authentication or MFA -- Change or Add MFA Method
    • I keep getting MFA approvals from the Microsoft Authenticator app
    • Multi-Factor Authentication (MFA) General Info
    • Signing In to Apps That Use Drexel Connect on iOS Devices
  • Settings DNS settings to Default or Flushing DNS cache to fix Dragonfly3 Connectivity Issues
• Platforms & Resources
  • Gitlab/Github
    • Gitlab Basics
    • GitLab -- Installing Git Client on Windows
    • GitHub Education is free for students
    • Git: Issue with Git Push (HTTP: Failed to Auth)
    • Gitlab Fix for "Access Denied" Error -- Windows
    • Importing to Gitlab from Github
    • GitLab fix for "Account is Locked"
    • GitLab -- If Asked About MFA and You Don't Know it.
    • Gitlab -- Account Confirmation and Avatar Issue -- Article Listing
    • GitLab Planner
  • Oracle
    • Windows GUI config for Oracle linux.ischool.drexel.edu
    • Mac GUI config for Oracle linux.ischool.drexel.edu
    • Fix SSH host key error for Oracle SQL on linux.cci.drexel.edu
    • Oracle and linux.cci.drexel
  • VCL-Virtual Computing Lab
    • Virtual Computing Lab (VCL)
    • VCL Troubleshooting
  • VMware (vCenter/vSphere)
    • vCenter
    • Installing VMRC
    • Creating and Restoring Snapshots
    • VCenter Troubleshooting
  • Tux
    • Connecting to Tux
    • Tux Services
    • Tux Web Services
    • Working with Files and Folders on Tux and Linux Servers
    • Troubleshooting Tux
    • OpenSearch, Kibana and Elasticsearch Logins
    • How To Login To MySQL via TUX
  • CCI Compute Resources for Research and Academic Use
• Software For Courses
  • Microsoft Office 365
    • Zoom to a specific area in a PowerPoint presentation
    • Apple Mail -- Delete a Mail Account
    • Apple Mail -- Send Email, Not Read Email
    • Apple Mail Set-Up
    • Office 365 -- Linux Use
    • Microsoft Office for Drexel Students
    • Office 365 Is Free to All Drexel Students
    • Office 365 Public Documentation
    • How to make rules/filters in Outlook
    • Office 365 -- PowerPoint -- Record in PowerPoint and Export Video.
    • Office 365 -- Excel Forms or Forms - Extra Whitespace
    • How to create a SharePoint site via Teams
    • Office 365 - Mail Merge
    • Creating Microsoft Forms, Including Import and Timer Use
    • Access to Drexel Connect, MFA Help, Password Reset, and MFA Reset
    • How to get Youtube Embed feature on Mac PowerPoint
  • Adobe Acrobat Pro DC
    • Software Tools for Compressing PDFs
    • Converting PDFs to Word Files
    • PDF Troubleshooting
    • Combining PDF Files
    • Combining PDF Files with "Raise without Handler!" Error
  • Azure Dev Tools for Teaching or Education - Visio, Project, and Other Microsoft Downloads
    • How to Use Microsoft Visio
    • Microsoft Planner & Lists (Kanban Alternative)
  • Hyperion -- START HERE
    • Hyperion in Win 10 using VM Client
    • Enabling Hyperion in Microsoft Edge in Windows 10
    • How to access Hyperion VDI for Mac
    • Hyperion VDI in web browser on Mac in a Web Browser
    • STU Term-Master Schedule Report -- Generate from Hyperion
    • Card Swipe Access STU Class List Report -- Generate from Hyperion
    • STU Term-Master Schedule Report -- Generate from Hyperion - Non CCI Courses
    • Card Swipe Access STU Class List Report -- Generate from Hyperion - Folder Open Method
    • Hyperion VDI in web browser in Edge in Windows
  • Qualtrics
    • Qualtrics Use with Drexel CCI Students - Alternative or Work-Around Solution
  • Tableau
  • XnResize
  • Oracle VirtualBox
  • Diagrams, Wireframing, Prototyping Tools -- Adobe XD, Balsamiq, Miro, More
  • Linux apps on Windows from Microsoft Store
  • General Software Troubleshooting
    • Mac Won't Open/Install a Program
    • Uploading files to Google Drive
    • Using Chrome Remote Desktop
    • Microsoft/Windows 10 Tips and Tricks
    • Support CCI
    • Workaround for pygame on arm-based MacBook
  • UTM - Virtualization for M1 Macs
    • UTM - Sharing a Folder with a Linux Guest
  • Microsoft Defender on Mac Machine -- Troubleshooting page
  • XAMPP Troubleshooting
    • XAMPP - For Apple Silicon M1 Macs or Monterey and above
    • XAMPP used port issues
    • XAMPP blocked by firewall
  • Free 2D Animation Software
  • Adobe Creative Cloud Software
  • Accessibility
    • Word Accessibility Review
    • Powerpoint Accessibility Review
    • Adobe Acrobat Accessibility Tools
    • Kaltura Auto Captioning for Accessibility
    • Zoom Accessibility
    • iOS Siri Dictation
    • Bb Learn -- Ally for Accessibility
    • Zoom Live Transcripts and Auto Captioning
    • Google Photos -- Copy Text from Image
    • Powerpoint Auto Captioning
    • Eye-Able
  • Free Software List for Drexel CCI Students
  • Gradescope
    • Gradescope Bubble Tests / Exams / Scantron
  • Discord
  • Gradescope Embedded Window in Blackboard
  • Registering for DSpace
  • Nvivo
  • IntelliJ Installation with Free Drexel License
  • Mentimeter.com
  • Vertabelo
  • Microsoft Bookings
• Remote Lecture Resources
  • Recording Video -- SEE ALSO
    • Descript
    • ActivePresenter Screen Recorder
    • Krisp.AI Install and Usage Instructions
    • mac OS Cmd-Shift-5 screen recorder
    • OpenShot Video Editor
    • DaVinci Resolve Video Editor
    • OBS Studio
    • TechSmith Capture
    • Record Screen on iPad, iPhone, or iOS Device
    • Captions
    • FlashBack Express - Free Screen Recorder
    • Camtasia
    • Kaltura Drexel Streams -- Adding Media to Bb Learn via Kaltura or Drexel Streams
    • Video Recording, Editing, and/or Adding to Bb Learn -- aka Screen Record
    • Handbrake -- Smaller Video File Size or Converting Video
    • Kaltura Drexel Streams
    • echo360 -- Screen Recording from a Personal Computer
    • echo360 -- Attendance Unlikely to Be Affected by Recordings
    • echo360 -- Recordings Outside CCI Classrooms
    • echo360 -- Turning Downloads Off for your Class
    • Lightworks video editor
    • Vidyard Chrome Extension - Getting Started
    • iMovie -- Getting Started
  • Zoom
    • Zoom -- Host and Co-Host Controls
    • Discover the newest features in Zoom
    • Changing Names in Zoom
    • Zoom -- Webinars for Large Virtual Meetings or Talks or Lectures
    • Zoom -- Waiting Room to Manage Office Hours Attendance
    • Zoom -- Using Registration for Public Zoom Meetings
    • Zoom -- Managing Users, Privacy, and Security Measures
    • Zoom -- Login or Registration or Redirect Issues
    • If Zoom Asks for a Password or Login
    • Zoom Virtual Walk-In Meetings or Public Links
    • Zoom -- Multiple Presenters on Multiple PC's in Same Room
    • Zoom -- Get Meeting ID and Quality Stats during Meeting
    • Zoom -- Mute or Unmute All, Manage Large Classes or Events
    • Outlook Plug-in or Add-in for Zoom
    • Zoom -- Use on Android and iPad, iPhone, or iOS
    • Zoom -- Whiteboard, 2nd Webcam, and Writing
    • Zoom Updating or Updates
    • Zoom -- Invalid Meeting ID or Invalid Meeting Number
    • Zoom -- Hosting a Drexel Zoom Meeting
    • Set-up a Free Zoom Account
    • Zoom -- Recover Deleted Meeting or Recording
    • Zoom Tips
    • Joining a Zoom Meeting
    • Zoom System Requirements, plus What If No Webcam or Microphone
    • Zoom -- Student-Made Meeting Rooms, Share between Students
    • Zoom -- Set Only Authenticated Users OR Only Drexel Users
    • Zoom -- Scheduling Meetings with a Password
    • Zoom -- Polling
    • Zoom -- Pre-Assign Participants to Breakout Rooms
    • Zoom -- Remote Access to Windows or Mac Computer
    • Zoom -- Scheduling for Someone Else -- Recording Access
    • Zoom -- Maximum Attendees and Breakout Rooms
    • Zoom -- Frequently Asked Questions
    • Drexel CCI Zoom Virtual Background
    • Zoom -- HIPAA Private Mode
    • Zoom -- Group Work or Breakout Rooms
    • Zoom -- Scheduling for Someone Else -- Delegated Access
    • NEEDS UPDATING -- Zoom -- Connect to Microphone and Video Camera by USB or in the CCI Classroom
    • Zoom -- Closed Captioning and Removing TimeStamps
    • Zoom -- Claim Host Role during a Meeting
    • Zoom -- Captions and Transcripts
    • Zoom -- Audio Issues and Joining by Telephone
    • Zoom -- Attendance - Usage Reports
    • Zoom -- Advanced Instructions
    • Zoom -- Adding Co-Hosts or Alternate Hosts
    • Zoom -- Scheduling
    • Zoom -- Joining a Zoom Meeting - No Link
    • Zoom -- SSO Single Sign-On and Host Sign-In
    • Zoom -- Add Videos to Bb Learn using Kaltura Drexel Streams
    • Zoom -- Sharing Online Recordings for Others to Upload or Store
    • Zoom -- Quick Test Before First Real Use
    • Zoom -- Recording
    • Zoom -- Joining a Zoom Meeting
    • Zoom -- Record without Participant or Student Names
    • Zoom Shortcut Keys and a Fix for Mystery Muting and Pause/Resume in Zoom Mtgs
    • Zoom -- Recordings with Playback Range - Edits Not Kept After Download
    • Record Zoom Breakout Rooms
    • Drexel Zoom Virtual Backgrounds
    • Zoom not working and Troubleshooting
    • Zoom -- How to join a meeting and Share your screen with Video instructions
    • Zoom -- Recording -- Share or Download from Zoom or Kaltura Drexel Streams
    • Adding Pronouns to Your Zoom Profile
    • Tips for PowerPoint Presenter View in Zoom Screenshare
    • Zoom -- Confirm Licensed Zoom Pro Login in Zoom App
    • Zoom -- Virtual Backgrounds
    • Zoom -- Missing or Lost or Deleted Zoom Recordings
    • Zoom -- Adding a Password to Existing Meeting
    • Zoom -- Missing or Lost or Deleted Zoom Recordings
    • Zoom -- Leave Computer Audio
    • Zoom -- Inviting guest to join a zoom meeting as Alternate Host
    • Zoom -- Using Zoom in Bb Learn
    • Zoom Scheduling Privileges
  • Miro Virtual Whiteboard
  • Google Meet
  • Microsoft Teams - See Also
    • Microsoft Teams Guest Link
    • Joining Teams from 2nd Device
    • Sharing files via Microsoft Teams with Non-Drexel Email
    • Accessing files in Microsoft Teams with Non-Drexel email
    • Troubleshooting Teams
    • Teams -- Changing Audio
    • Microsoft Teams Member and User Management
  • Gather Town
    • How to Build Objects in Gather.Town
    • First Time Use of Gather.Town
    • Troubleshooting Gather.Town
    • Mapmaker - Tiles
  • FlipGrid
  • Echo360
    • echo360 -- Troubleshooting
    • Editing Echo360 Class Recordings
    • Turning Downloads Off for your Class
    • echo360 -- Uploading Video and Polling or Adding a Quiz
    • echo360 -- Muting the Microphone during a Recording or Broadcast
    • echo360 -- Interactive Features Video
    • echo360 -- Rebooting echo360 Devices in CCI Classrooms
    • Echo360 Information
    • echo360 -- Troubleshooting
    • echo360 -- Advanced and Additional Topics
    • Echo360 -- First Use in Bb Learn
    • echo360 -- Q and A Feature
    • Echo360 -- Making Class Recordings Unavailable
    • How to Tell if Recording
    • echo360 -- Stats and Analytics
    • Echo Video: Disable or Delete Videos (Instructors Only)
    • Echo360 -- captioning and transcription work-arounds
    • Echo360 -- Analytics
  • QuickTime
    • QuickTime -- Screen Recording Instructions
    • QuickTime -- Converting Other Media
    • QuickTime
    • QuickTime -- Recovering a Video
  • CCI Faculty and Staff -- Work from Home
    • Drexel CCI Remote Desktop Access to Work Computer
  • Import iCal (Apple Calendar) into Microsoft Outlook
  • DegreeWorks Help Page
• Canvas
  • Canvas Basics
  • Useful Things on Canvas
• BB Learn
  • Bb Learn Basics
    • Bb Learn Assignments
    • Announcements
    • Bb Learn -- Content Areas
    • Contacts
    • Course Reserves
    • Discussion Boards
    • Email
    • Grade Center
    • Bb Learn Groups
    • Bb Learn Left Navigation Panel, Nav or Course Menu
    • BB Learn Tests
    • Bb Learn -- Student Preview
    • Bb Learn Password
    • Technical Support in Bb Learn or Drexel Learn at CCI
    • Edit Mode
    • Bb Learn Basics -- Edit Mode Should Be ON Usually -- And Other Missing Content Tips
  • Bb Learn Third-Party
    • Cengage Mindtap Lab Set-up Instructions
    • Mobius Maple Software Class Set-Up
    • VoiceThread
    • Turnitin Direct
    • Bb Learn Accessibility -- Ally -- SEE ALSO
  • Bb Learn Recording and Streaming
    • Kaltura Drexel Streams -- See Also -- NO CHILD PAGES HERE
  • Bb Learn -- Advanced Topics
    • Bb Learn Archiving Student Content
    • Bb Learn Blogs
    • Bb Learn Content Collection -- Adding CCI Icons
    • Bb Learn Course Messages -- Disabling
    • Bb Learn Course Reports
    • Bb Learn Journals
    • Bb Learn Misc
    • Bb Learn on Mobile Devices
    • Bb Learn Rubrics
    • Bb Learn Self and Peer Assessment or Peer Evaluation
    • Bb Learn Self and Peer Assessments for Students
    • Bb Learn Surveys
    • Bb Learn Tracking
    • Bb Learn Training Videos
    • Bb Learn Users
    • Get student's short Drexel email addresses
    • Checking for Posts After a Due Date When Not Using Built-in Grading
    • Bb Learn Discussion Boards -- Grad Community and Archiving a Forum
    • Bb Learn Discussion Boards -- Managing User Access in Forums
    • Bb Learn Discussion Boards -- Saving Offline from Bb Learn
    • Editing
    • Wikis
    • BB Learn Adaptive Release
    • Bb Learn Notifications -- End Email Notifications in General
    • Bb Learn Library Guide
    • File Exchange and Send Email Group Tools Instructions for Students
    • Checking If Students Are Missing From Groups (XLIST Shells)
    • One way of adding extra credit assignment in Bb Learn
    • Attendance
    • Date Management
    • Bb Learn Notifications -- Email Notifications for Needs Grading
    • WebDav does not work in BB Learn - alternatives
    • Activity Stream and Daily Notifications
    • Bb Learn Helper
    • Apps For Editing PDF Files
  • BB Learn -- Accessibility -- SEE ALSO
    • Bb Learn -- Powerpoint Accessibility Review -- SEE ALSO
    • Bb Learn -- Word Accessibility Review -- SEE ALSO
    • Bb Learn -- Kaltura Auto Captioning for Accessibility -- SEE ALSO
    • Bb Learn -- Adobe Acrobat Accessibility Tools -- SEE ALSO
    • Bb Learn -- Zoom Accessibility -- SEE ALSO
• Other Resources
  • Generic Web Tips
    • Check if Websites are Dangerous or Have Viruses or Malware or Not Safe URLs
    • Clear Browser Cache & History
    • Cloudflare 1.1.1.1 DNS Directory Config
    • Disable Firefox Enhanced Tracking Protection
    • URL Decode and Encode -- Minify or Beautify JS CSS JSON
    • Enable Cookies in Your Web Browser
    • WiFi Internet or Web Speed Issues at Home or Apartment
    • International-Related Internet Connection Issues
    • Private Browsing or Incognito Browsing -- Also, Allows Login Again as a Different User to the Same Website
    • Improve Network Speed in Windows 10 by Increasing IRPStackSize
    • Find Browser Name and Version
    • Changing DNS - Use Drexel DNS Resolver or Default DNS Resolvers
  • Take a Screenshot or Screen Shot Instructions for Most Devices and OS's
  • Backup or Restore the Windows System Registry
  • Properly Update Windows 10 & Drivers in Windows 10
  • hwinfo application
  • How to Find a Serial Number
  • Screenshots through ShareX
  • CCI Technology Overview for Fresh Persons
  • Find OS Name and Version
  • How to Find Your Computer Name
  • OCR or Select Text Out Of Images or PDFs
  • Matterport & 360 camera instructions - virtual tour -- Article Listing
  • Student Resources
    • CCI Raspberry Pi Documentation
  • CCI Commons Support Student Assistant Student Employee Job Description FA 25
• CCI Spaces
  • Classroom AV Systems
    • Projecting Podium PC or Laptop
    • Privacy & Audio Controls for Echo360 and Zoom
    • Wireless Display
    • Wireless Microphones
  • DragonCard Access to 3675 Market
  • CLC Cyber Learning Center
    • Tutors Signing In to CLC with Accudemia
    • Students Signing In to CLC with Accudemia
  • Reserving a Meeting Room in CCI as a Student

CCI Technology Services And Support Site CCI Tech Support Discord -- Voice chat

To join a voice chat, find the channel in the channel list, denoted with a 🔊 icon.

Clicking it once will add you to the channel. This will allow you to speak with anyone else in the same channel.

While in a voice chat, the following buttons will appear at the bottom of the server list:

Clicking the microphone will allow you to mute yourself, and clicking the headphones will allow you to deafen yourself (so you don't hear anyone else.) If you deafen yourself, you will be muted too.

All members in the voice channel will be listed underneath, with icons if they are deafened or muted.

To leave the chat, click the phone icon with an X.

Managing how you hear others

Right clicking on a member of the voice channel will bring up these options:

If someone is too loud or too quiet, you can adjust their volume accordingly. If you don't want to hear them at all, you can mute them. You can also disable their video.

All of these options will only apply to you. For example, if you mute someone, everyone else will still be able to hear them.

Video chat

Clicking the channel a second time will bring you into a video chat screen. If other people are sharing video, you can watch here.

Clicking the camera icon will turn on your own video for others to see.

Sharing your screen

Clicking the screen share icon will bring up this menu:

Here you can select a window you currently have open to share. If you would like to share your entire screen instead, click the "Screens" tab and select it there. Once you select a window or screen, you will get this menu:

Typically, you can just hit "Go Live", but if you want to reduce the framerate or review what you're doing, you can do so here.