Erase A Device In Find My IPhone On - Apple Support (GE)

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iCloud User Guide

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If your iPhone, iPad, Mac or Apple Watch is lost or stolen, you can erase it in Find Devices on iCloud.com.

What happens when you erase a device in Find Devices?

• A confirmation email is sent to your Apple Account email address.

• Activation Lock remains on to protect it. Your Apple Account and password are required to reactivate the device.

• If you erase a device, you can use Find Devices to locate or play a sound on the device. Otherwise, you will not be able to locate or play a sound on it. You may still be able to locate your Mac or Apple Watch if it is near a previously used Wi-Fi network.

Remotely erase your device or a family member’s device

1. Go to icloud.com/find, then sign in to your Apple Account (if necessary).

   Tip: To sign in without entering a two-factor authentication code, select at the bottom of the window.

2. In the list of devices, select the device you want to erase.

   If you have already selected a device, select All Devices or to return to the list.

3. Select Erase This Device.

4. Follow the onscreen instructions.

   Tip: If you are asked to enter a phone number or message, you may want to indicate that the device is lost or how to contact you. The number and message appear on the device’s Lock Screen.

If your device is online, the remote erase begins after you follow the onscreen instructions. If your device is offline, the remote erase begins the next time it is online.

For more information about trusted devices and verification codes, see the Apple Support article Two-factor authentication for Apple Account.

Cancel an erase

If your device is offline, the remote erase happens the next time it is online. If you find the device before it is erased, you can cancel the request.

1. Go to icloud.com/find, then sign in to your Apple Account (if necessary).

2. In the list of devices, select the device.

   If you have already selected a device, select All Devices or to return to the list.

3. Select Stop Erase Request, then enter your Apple Account password.

You can also use Find My on any device where you are signed in to the same Apple Account. See Use Find My to locate people, devices and items.

If Find My is not set up on your missing device, see the Apple Support article Find your lost iPhone or iPad.

Note: If you do not expect to find your iPhone, iPad (Wi-Fi + Cellular models) or Apple Watch (Wi-Fi + Cellular models), contact your network provider to suspend service so you are not responsible for phone calls or other charges.

See alsoRemove a device from Find Devices on iCloud.com Previous Use Lost Mode Next Remove a device Helpful? Yes No Character limit: 250 Please don’t include any personal information in your comment. Maximum character limit is 250. Submit Thanks for your feedback.