Error Sending An SMS Text To Another Phon… - Apple Community

• Apple
• • Store
  • Mac
  • iPad
  • iPhone
  • Watch
  • Vision
  • AirPods
  • TV & Home
  • Entertainment
  • Accessories
  • Support
• 0+

Community Local Nav Open Menu Local Nav Close Menu

• Ask the Community
• Browse
• Search

Sign in

• Sign in
• Sign in corporate

Go back to my question iPhone User profile for user: Community User Community User Author Error sending an SMS text to another phone. "5978609 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code." Number is correct. I get same error when that phone texts my iphone and I try to reply!

Error sending an SMS text to another phone.

I receive an automated text error message: "5978609 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code."

The number is correct and in the 10 digit format.

I had the phone text me (which I get just fine), but when I reply to that message I get same error!

What is going on? How do I get this fixed?

iPhone 5s, iOS 8.4

Posted on Aug 13, 2015 10:44 AM

Reply 1 reply

Loading page content

Page content loaded

User profile for user: pedro d pedro d User level: Community Specialist

Aug 15, 2015 9:43 AM in response to Community User

Hello there, Matthew2015.

It sounds like you are having issues sending an SMS text message from your iPhone. The following Knowledge Base article offers great, in-depth steps for troubleshooting:

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

Check your device settings

1. Make sure that you’re connected to a cellular data or Wi-Fi network.
2. Go to Settings > Messages and make sure that iMessage, Send as SMS, or MMS Messaging is turned on (whichever method you're trying to use). Learn about the different types of messages you can send.

Check the recipient's contact info

1. Make sure that you're using the right phone number or email address.
2. Go to Settings > Messages > Blocked and make sure that they're not on your block list.

Delete existing conversations

If you can't send messages to a certain recipient, delete any conversations you have with them and try sending a new message. When you delete a conversation, you won’t be able to recover it. Make sure that you take a screenshot or forward any messages that you want to keep.

Restart your device and check for updates

1. Restart your device.
2. Check for a carrier settings update.
3. Check for an iOS software update.

Contact your carrier

If you can't send or receive SMS or MMS messages, contact your carrier to check your text messaging plan.

Check the system status for iMessage

Go to the Apple Services System Status page and check iMessage.

Turn iMessage off and back on

Go to Settings > Messages and turn iMessage off, then back on.

Sign out and back in to iMessage and FaceTime

1. Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
2. Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
3. On your iPhone first, sign back in to iMessage and Facetime.
4. Sign back in to iMessage and Facetime on your other devices.

Reset your network settings

Tap Settings > General > Reset > Reset Network Settings.

Back up and restore your device

Use iTunes or iCloud to back up your content, then restore your device.

Thanks for being a part of Apple Support Communities.

Kind Regards.

Reply

Link

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

• Go to page of 1

Error sending an SMS text to another phone. "5978609 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code." Number is correct. I get same error when that phone texts my iphone and I try to reply!

Welcome to Apple Support Community A forum where Apple customers help each other with their products. Get started with your Apple Account. Learn more Sign up Ask a question Reset