FAQ: Ingredients, How To Use, Freshness And More - ZYN

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WARNING: This product contains nicotine. Nicotine is an addictive chemical.

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Can we see some ID?

ZYN is only for adults 21+ who currently use nicotine. We take the issue of underage usage extremely seriously, which is why we require all new visitors to go through a strict age verification process before entering our website. Please verify your age by logging into your account or registering now.

Register Login Checkout Still Have Questions?

Here are answers to some of the most common inquiries we receive.

ZYN Basics

What is ZYN?

ZYN Nicotine Pouches are a new way to enjoy nicotine. They’re smoke-free, spit-free and hands-free. ZYN comes in a variety of flavors and strengths, and requires no refills or batteries to provide the ultimate experience in nicotine satisfaction. ZYN is intended for adult (21+) use only.

Who is ZYN for?

ZYN is for adult nicotine consumers 21+ only. We take the issue of underage usage extremely seriously, which is why we require all new visitors to go through a strict age verification process before entering our website. If you do not currently use nicotine, ZYN is not for you.

If you use nicotine and would like to quit, please click here.

What’s in the pouch?

In addition to nicotine salt, ZYN contains only food-grade ingredients. These include a granulation agent, fillers, pH balancers, sweeteners and flavorings. Here’s a more detailed breakdown:

• NICOTINE SALT (Nicotine bitartrate dihydrate): Pharmaceutical-grade nicotine.
• STABILIZERS (Hydroxypropyl cellulose): A plant-based food additive used to maintain pouch consistency.
• FILLERS (Micro crystalline cellulose, maltitol, and gum arabic): Ingredients used to add bulk to each pouch. Commonly found in other consumer products.
• pH ADJUSTERS (Sodium carbonate and sodium bicarbonate): Minerals to help adjust pH levels. Commonly found in other consumer products.
• SWEETENERS (Acesulfame K): Artificial sugar substitute used to produce a sweet taste.

Where is ZYN produced?

ZYN is produced in both Kentucky and Sweden at Swedish Match factories.

How do I open the can?

Every can of ZYN is designed to have a child-resistant feature. To open, break the perforation of the side label, twist the lid to align the top and bottom arrows on the can, and lift off the lid.

How do I dispose of ZYN pouches?

Dispose of used pouches responsibly in your household or public waste container, and in accordance with local regulations.

Will ZYN help me quit smoking?

ZYN is a convenient way to enjoy nicotine without the smoke or spit. It can be used as an alternative to smoking or dipping, but for those consumers concerned about the health effects of smoking or dipping, the best thing to do is quit.

How is the Nicotine Used in ZYN Different from the Nicotine Used in Other Products?

Nicotine is commercially available in different forms. ZYN uses a nicotine salt that is more stable than the nicotine used in some e-cigs, vaping, and liquids, which must be artificially protected from oxygen.

How many calories are in a pouch of ZYN?

Less than 1 calorie per pouch.

Does ZYN contain sodium?

The amount of sodium in one ZYN pouch contains less than 10mg per pouch or less than 0.5% of daily recommended value based on a 2,000 calorie per day diet.

Does ZYN contain carbs?

One ZYN pouch contains less than 1% of the daily recommended carbohydrate allowance, based on a 2,000 calorie per day diet.

Does ZYN contain lactose?

Nope, it's lactose free.

Is ZYN gluten free?

The short answer is yes — ZYN is gluten-free. The FDA has established a gluten limit of fewer than 20 parts per million (ppm) for foods that carry the label "gluten-free." The gluten level in ZYN pouches have been tested and shown to be less than 20 parts per million (ppm) per pouch. However, you should talk to your doctor before making decisions about using any unfamiliar gluten-free products.

Are ZYN pouches vegan?

ZYN pouches do not contain any animal products. ZYN is not third party certified as a vegan product.

How much does a pouch of ZYN weigh?

One ZYN pouch weighs approximately 0.4 grams.

Can I bring the product abroad?

Before travelling, please check the local regulations of your travel country and/or destination.

Is there a California proposition 65 warning for ZYN nicotine pouches?

Yes. The following California Prop 65 warning applies to ZYN Nicotine Pouches: : Risk of reproductive harm from exposure to nicotine. See www.P65Warnings.ca.gov.

Using ZYN

How do you use ZYN?

Enjoying ZYN is easy. Simply open the child-resistant lid and place one pouch between your upper lip and gum for up to one hour of real nicotine satisfaction. When finished, dispose of pouches responsibly.

Can I reuse ZYN pouches?

No, ZYN nicotine pouches are single use only and should never be reused.

Does ZYN ever expire?

Enjoy ZYN any time before the “best before” date printed on the bottom of every can, as the flavor and nicotine experience might be reduced after that date.

Does ZYN need to be refrigerated?

Nope, refrigeration isn't necessary. ZYN should be stored at normal room temperature and humidity. High temperatures or high humidity over extended periods of time could reduce ZYN's performance.

What do the different MG levels mean?

ZYN Nicotine Pouches are available in two nicotine strengths: 3 milligrams and 6 milligrams.

How Many ZYN Varieties Are There?

There are ten ZYN varieties available nationwide: Chill, Cinnamon, Citrus, Coffee, Cool Mint, Menthol, Peppermint, Smooth, Spearmint and Wintergreen. Not all products are available in all locations.

How many pouches are in a can?

Every can of ZYN contains 15 nicotine pouches.

Is it okay to swallow my saliva when using ZYN?

While using ZYN, you may naturally swallow saliva. However, the pouch itself should not be swallowed.

Website & Account

I forgot my password. What should I do?

No problem. Just follow these simple steps and we’ll email your password to you.

1. Go to the login page and click Forgot Password?
2. Enter your email address and hit SUBMIT.
3. Check your inbox. You should have an email from us with a link to reset your password.

I've entered my login information and can't get into the site. What should I do?

If you receive a message telling you your email address or password has been entered incorrectly, try again. If you still can’t log in, call 1-855-YOUR-ZYN or email [email protected]. A member of our team will get back to you shortly.

My age can't be verified. What can I do?

To register, you must be 21 years of age or meet the legal age requirements as dictated by state or local law. Make sure the information you submitted during registration is correct. If you're still having issues after that, you can print this PDF and follow the instructions.

What if I don't own a computer?

You can still access our site through a public computer with internet access.

Can I opt out of receiving emails in the future?

Sure thing. There are a few different ways to opt out:

1. Click the MY ACCOUNT link in the top left menu, then click on the SUBSCRIPTIONS tab and select "No" under the email section.
2. Email us at [email protected]. It may take up to 10 business days to process your request.
3. Send a written request to:Swedish Match North America LLCPO Box 986Owensboro, KY 42302

If opting out, please provide us with your name and email address so we can remove you from our mailing list.

How is my privacy protected?

Check out our Privacy Policy for details.

I’m having some problems viewing the images and messages on this site. What is causing this issue?

If some of the images are not appearing on the site, please open the site in one of the following supported browsers:

• Edge 12+ (WIN)
• Firefox 40+ (WIN/MAC)
• Safari 9+ (MAC)
• Google Chrome 50+ (WIN/MAC)

ZYN Rewards

What is ZYN Rewards?

ZYN Rewards is your chance to earn rewards for every can of ZYN you enjoy. Scan the QR code on the back of your can, collect points, and claim your rewards. Watch the step-by-step video here.

How do I sign up?

You are automatically enrolled once you enter the first reward code here.

Who is eligible to join ZYN Rewards?

We encourage adults 21+ who currently use ZYN Nicotine Pouches to sign up for a personal account on ZYN.com and start earning their rewards!

Can multiple people from the same household have an account?

Yes, only if each person has their own individual account on ZYN.com. Any adult 21+ who currently uses ZYN Nicotine Pouches can join ZYN Rewards by visiting ZYN.com.

Can I share my account with friends and family?

No, each account can only be registered under one name and each code can only be redeemed one time.

How do I get points?

Scan the QR code on the back of your can with a smart phone or tablet camera. Then, click the pop-up link that directs you to the ZYN Rewards site. Once logged in, you’ll receive 15 points. Select “Remember Me” to save your log in credentials. Enter up to 60 codes per month and look out for special offers.

Can I buy points?

You cannot purchase points directly. You can only earn points by scanning the QR code or manually entering your codes.

How can I see my current points balance?

Your current points balance can be found in the points display box on ZYN.com/Rewards, or in the upper, right corner of the website for easy reference. You can also view your points balance and reward history in My Account.

How can I view my reward point history?

You can view/edit your account information and review your reward points history in My Account.

How many codes can I enter per month?

You can enter up to 60 codes per month.

How do I scan my code?

1. Open the Camera App on your smart phone
2. Hover your phone over the QR code on the back of the can
3. Once the link pops up, click it
4. Log into your ZYN.com account (if you aren’t already)
5. Hit the button with the arrow to submit your code

Can I enter codes on my desktop computer/laptop?

Sure, no problem! Below every QR code is a string of letters and numbers. (It’s the same code as the QR Code.) Simply log into ZYN.com on your desktop computer, go to the ZYN Rewards page, type your code in the allotted space, and hit the button with the arrow to submit. Keep in mind that codes contain both uppercase and lowercase letters.

Do I have to log into my account every time I enter a code?

When entering multiple codes, you should only have to log in when you scan your first code — all subsequent scans should bypass the login page.

However, our website does time out after 15 minutes of inactivity. So if it’s been more than 15 minutes since your last scan, you’ll have to log in again.

(Tip: Allowing your browser to save your credentials makes the login process remarkably easier.)

I don’t see a QR code… how do I enter my code?

Simply flip your can over and peel the back label where indicated — you should see 16- or 11-digit code. Log into your ZYN.com account (if you aren’t already), visit the ZYN Rewards page, and enter your code where indicated. Keep in mind that codes contain both uppercase and lowercase letters. Some of the most often confused letters and numerals include: Cc; Pp; Oo; Ss; Uu; Vv; Ww; Xx; 0(numeral) and O(uppercase “o”); and I(uppercase “i”) and l(lowercase “L”).

My code isn’t working… what should I do?

Reminder: Codes can only be entered for points one time. If you’re manually entering codes, keep in mind — codes contain both uppercase and lowercase letters.

If you’ve double-checked the above and your code still isn’t working — or you have other questions about Rewards — please contact Consumer Care here.

Are points automatically added to my account?

Yep! As long as you enter your code correctly and hit the button with the arrow (submit), your points will be automatically added to your account.

The website says codes contain a “mix of uppercase and lowercase letters”. My old can only has upper case. How do I enter it?

No worries! Just enter the code as it appears on your can. If your code only features uppercase letters, only enter uppercase letters.

Why is the QR code on the outside of the can? Are you doing anything to protect against stores stealing codes?

Great question! YES. We have a system in place to identify fraudulent behavior. However, if you feel your code was somehow stolen, please contact Consumer Care here.

Will my points expire?

Your points will only expire if you go 6 months without redeeming any codes. See the full Terms and Conditions to learn more.

Can I use my points at a store to buy more ZYN?

No, points can only be redeemed for rewards at ZYN.com/Rewards.

How do I redeem my points for rewards?

To redeem your points for the reward of your choice, simply add the item to your cart, confirm your shipping information, and submit your order. Then, we’ll deliver it right to your door!

Do I have to pay for shipping?

No, shipping is always free!

Will the same reward items always be available?

No, limited-edition ZYN apparel and other reward items will be updated periodically to ensure a fresh reward selection.

Is there a limit to how many rewards I can claim?

There are no current limits on how many rewards you can claim, however, program limits and item availability are subject to change at any time. See the full Terms and Conditions to learn more.

I chose a gift card as my reward. How and when will I get it?

You'll receive an e-gift card by email with an activation code and instructions on how to start using it. It may take up to one week for this email to arrive.

Can I track my items?

Yes, after you place a reward order, you’ll receive an email confirming that your order has been placed. Then, we’ll send you another email that includes tracking information once your order has shipped. Tracking information is not available for P.O. box orders.

Can reward items be sent to a P.O. box?

Yes, but please note that delays in order fulfillment may occur when shipping to a P.O. box. We recommend shipping to a street address for quickest delivery.

If you order a larger reward item and the package is too large to fit in your P.O. box, it will usually be held at that Post Office location for you to pick up. It’s always a good idea to check with your local Post Office for more information on their specific policies.

How long does it take to receive rewards from the ZYN Rewards program?

The processing time for ZYN Rewards items varies, but it typically takes 4 to 6 weeks from the date of redemption. We appreciate your patience as we work to ensure that your rewards are delivered promptly. If you have any concerns about the status of your reward after the specified timeframe, please contact our Consumer Care team.

My item never arrived. What do I do?

Please Contact Us for help!

I received the wrong item, or an extra item that I didn’t order. What do I do?

Please Contact Us for help!

Club 3|6

What is Club 3|6?

Club 3|6 is ZYN’s exclusive club for our most engaged Rewards members. If you are selected to become a Club 3|6 member, you can expect a little more: more rewards, more experiences, and more of the VIP treatment you deserve.

What does Club 3|6 membership include?

Club 3|6 members have early access to premium perks and unforgettable experiences, from special discounts and limited-edition items to concert tickets, special events, surprises, and more.

How do I become a member?

Only our most engaged Rewards members make the cut. Members are selected because we appreciate how engaged they are, from opting in to emails and direct mail to taking surveys. It’s a token of appreciation for their continuous engagement with our brand!

Do I have to do anything to officially join?

No. At Club 3|6, either you’re in or you’re not. Once you become a member, just log in as you normally would and look for the Club 3|6 page. Club 3|6 content is only visible to Club 3|6 members.

Does membership cost anything?

There are no annual or monthly fees to be a member. While you will have the opportunity to spend your ZYN Rewards points on special items and experiences, membership is free.

How long does membership last?

If you are selected for membership, as long as you remain an actively engaged ZYN Rewards member, you are a member. Just keep doing what you’re doing!

How will I be notified of my membership?

If you are selected for membership, you will receive a welcome email and direct mailer. Just make sure you've opted in to receive email and direct mail from us in your communication preferences. Additionally, the exclusive Club 3|6 content will become visible when you log in to the website.

Buy ZYN

Why can I no longer order ZYN on ZYN.com?

The online ZYN Store has suspended its operations. We are sorry, the difficult decision has been made to no longer offer ZYN products on our website; However, ZYN is available for online purchase through other trusted independent online retailers. This list includes Nicokick.com and Northerner.com. Additionally, ZYN is still available for purchase through your local distribution. If you are still unable to find it, please contact your favorite retailer and ask them to order.

Is ZYN available through other online platforms?

Yes, you can find ZYN for purchase through other trusted independent online retailers, such as Nicokick.com and Northerner.com.

Why aren’t coupons accepted at stores near me?

Unfortunately, we do not have access to retailer systems, and accepting coupons is at the sole discretion of each individual retailer. We recommend redeeming coupons at a larger chain store or your local grocery store. You can also contact your local government representatives to find out if you are residing in an area that restricts the use of coupons for tobacco products.

Additionally, per the terms of our coupons, they are not to be used in combination with any other offers or coupons.

How to tell if your ZYN is real or fake?

ZYN Nicotine Pouches, like any other high-demand consumer good, are not immune to illicit trade. We understand the frustrations illicit products can create for you. Our goal is to protect you by helping spread awareness of illicit product in the marketplace, specifically as it pertains to our brand.

To help avoid buying illicit product, purchase only from legitimate sales channels or retailers. NicoKick.com and Northerner.com are independent retailer options for those who wish to shop online. Only purchase official ZYN varieties listed on us.zyn.com. A list of varieties can be found here. Note, due to local restrictions, not all varieties are available in all locations.

If you’re still unsure whether a ZYN product is legitimate or fake, look out for the following:

• Broken or Invalid QR Codes: QR codes should link to the official ZYN Rewards website
• Be wary of varieties and nicotine levels not listed on the official ZYN website.
• Packaging Errors: Smudged labels, misspellings, inconsistent fonts or off-brand colors
• Illicit pouches may look or feel different from legitimate products. Pay attention to the color, size, shape, or smell.

What to do if you suspect a ZYN product may be illicit:

• Save the packaging. Take photos and keep the can for reporting
• Report it via our customer support line or email [email protected].

We Care By ZYN

What kind of organizations does We Care by ZYN contribute to?

We’ve partnered with more than 100 organizations that help provide people with a sense of home, wellbeing and opportunity for a vibrant future.

All organizations fall under one of the four categories:

• Easing the Strain of Poverty: providing food, water and other basic necessities to those who need them most.

• Increasing Access to Housing: providing people with homes and a sense of community.

• Protecting Natural Resources: to protect the parks, mountains, lakes and streams for generations to come.
• Fostering Opportunities for All: increasing access to education, employment and more for those who are 21+.

Where are these organizations making an impact?

Our partners bring positive change to communities in the United States.

Can ZYN fans choose what organizations their purchases support?

All funds raised by We Care by ZYN through ZYN Rewards are equally distributed among each of our partners.

How much money is We Care by ZYN dedicated to donating?

We are committed to donating $3M on an annual basis.

I work for an organization that could benefit from We Care By ZYN – how can we participate?

We’re always looking for new organizations to support. Currently, we only support 501(c)(3) organizations that positively impact hunger/poverty, sustainability, education, diversity and economic development. The charitable organization must serve/benefit those who are age of 21+. If your organization meets the criteria, please send a brief description of your organization and link to your website to our Consumer Care team.

What is We Care by ZYN's charitable classification?

We Care by ZYN works with a local Community Foundation to distribute grants to charities throughout the world. So, while we are not classified as a 501(c)(3) organization, we are committed to supporting organizations with this classification.

DON'T SEE YOUR QUESTION?

ZYN website registrants can contact us here and all other questions should be directed to 1-855-YOUR ZYN or [email protected]

For media inquiries in the United States, we invite you to visit our media contact page, accessible via this link: https://www.pmi.com/media-center. Inquiries from journalists can be submitted directly to [email protected] and [email protected], while all other inquiries require submission via the online form.