FedEx "In Transit" Has To Be The Most Meaningless Shipping Status ...

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FedEx "In Transit" has to be the most meaningless shipping status description ever

• Thread starter Darknight
• Start date Dec 13, 2021

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Darknight

"I'd buy that for a dollar!"

Member Oct 25, 2017 26,759 According to FedEx, "In Transit" means the following:

In transit means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck. It may be at a FedEx facility. Click to expand... Click to shrink...

FedEx | System Down Even worse is FedEx customer service has no idea where a package is either when it is in transit since all they know is what the tracking info tells them which seems pretty useless since anyone can tell that from looking at their own tracking number. I have two packages in limbo from FedEx. 1) The first package was sent on Dec. 5th from San Leandro to San Jose. For those not familiar with the geography, it's not very far. It's a 35 min drive heading south on the freeway. One would think it would arrive the next day since it was shipped local. Nope, for some reason they routed it to Tracy which is a 45 min drive East, so totally out of the way. It arrived there on the 6th, and then quicklly Departed about an hour later. From the 7th to the 11th it was stuck "In Transit" with up to two updates a day with that status but then after the 11th, it went silent. 2) The second package was shipped out of Kentucky on Nov 29th and was making regular progress until it hit Sacramento on the 7th, which the last notable update was it departed from there. Again for those who don't know the geography, Sacramento is a two hour drive away. So from 8th through today, I've had multiple updates a day of it being "In Transit". I can't tell what's worse, one that it somehow getting updated being only "In Transit" or the one that went dark suddenly. I also cannot recall ever having such problems from a shipping company other than Amazon Logistics and even those don't happen anymore as their problems likely stemmed from when they were still ramping up their courier service. Usually if there's a shipping problem, it's maybe delayed by a day. On the extremely rare occasion a package goes missing, but I've never had two packages in limbo at the same time even factoring in the holiday craziness. Every other shipping company has been more or less reliable this holiday season except FedEx and when I decided to look more in to it, I see that meaningless status definition and find it pretty annoying that is how they define it. I wonder if FedEx is going to be hurting a bit after this holiday season as it seemed like a lot of retailers put their eggs in FedEx's basket this year compared to the past, and they dropped it compared to everyone else. Just had to vent a bit after finding that official definition and knowing that Analogue is shipping all their Analogue Pocket systems via FedEx starting today.

Jeff Vader

Member Oct 25, 2017 1,053 I'd like to 2nd this because my god FedEx has to be the worst of the lot.

Curler

Member Oct 26, 2017 15,749

Darknight said: Just had to vent a bit after finding that official definition and knowing that Analogue is shipping all their Analogue Pocket systems via FedEx starting today. Click to expand... Click to shrink...

....you just put a damper on my day :( Had no idea it would be through FedEx... FedEx must be pennies to get from, knowing how poorly they've been run lately (and I've been complaining about it non-stop). Maybe one day they will realize they shouldn't just use contract workers, but we shall see.... Just called Gamestop too today, since they almost exclusively use FedEx. Ordered something that was "shipped" on Nov 24th (aka a label was printed) and STILL no movement. Are they waiting for FedEx to get it? Did it get picked up and never scanned? Who knows!! It's FedEx!!

Bionic

Member Oct 27, 2017 908 One that went dark suddenly is worse. In Transit means it's getting scanned. That means they have and know where the package is. I've had USPS, FedEx, UPS, Amazon, OnTrac, all of 'em show their own version of "We still have it, but it's not doing anything". I drastically prefer seeing that twice a day to not having an update for 3+ days (or Amazon's "uhh it might be lost, come back in two days to tell us if you still haven't gotten it"). If you're worried it's lost, you can call to have them investigate. OP OP

Darknight

"I'd buy that for a dollar!"

Member Oct 25, 2017 26,759

Bionic said: One that went dark suddenly is worse. In Transit means it's getting scanned. That means they have and know where the package is. Click to expand... Click to shrink...

That was my fear. I was hopeful that the fact that it stopped doing daily updates was that it finally had moved for a change instead of being in limbo. I don't get how their scanning works either. Are they scanning based off a trailer/truck if it's packed in one and just sitting? Are they scanning every package multiple times a day? That seems unlikely. I'm just trying to understand what happens when it goes from Departed to In Transit but then there's no movement.

I've had USPS, FedEx, UPS, Amazon, OnTrac, all of 'em show their own version of "We still have it, but it's not doing anything". I drastically prefer seeing that twice a day to not having an update for 3+ days (or Amazon's "uhh it might be lost, come back in two days to tell us if you still haven't gotten it"). If you're worried it's lost, you can call to have them investigate. Click to expand... Click to shrink...

I'm less worried now than I was before since one of the two was a Christmas gift and it's sold out just about everywhere online and most stores around me. I fortunately found one about a 50 min drive away and since I had to go up in that direction for something else, I went a bit further to snag one just to secure it and work out the mess later. The other one I know is easily replaceable so if it's lost then it'll get another one shipped. Surprisingly I figure they would lose the small package rather than the bigger one but it's the bigger one that went dark. At this point, I'm just curious to see if FedEx can ever sort it out but still concerned that they're handling the Analogue Pockets.

MegaManTrigger

Banned Oct 26, 2017 8,734 Man FedEx turned to shit during the pandemic. So many times I've had sensitive documents and parts for hearing aids sent to me via FedEx and instead of knocking on my door, they dump it over to pick up place. EVEN when they're given the note that this package must be delivered on hand by companies.

Soupman Prime

The Fallen Nov 8, 2017 9,925 Boston, MA Yeah FedEx sucks, still salty they "lost" my PS5 that I was lucky enough to get pre ordered.

Charismagik

Member Oct 27, 2017 4,837 Fedex is the worst. I dread when they're the shipper chosen

Einbroch

Member Oct 25, 2017 24,581 Yep. Ordered something December 2nd. Two day shipping. Just got it today. Yesterday it said it was coming Thursday.

mute

▲ Legend ▲

Member Oct 25, 2017 32,234 I'd also offer up a store saying my package has "shipped" when all they have done is filled out/printed a label. But UPS is doing the same thing where they are obfuscating the tracking steps from the end user and only showing the bare minimum, its annoying.

AnimeJesus

Member Oct 27, 2017 6,491 FedEx is now on par with DHL to me.

shintoki

Member Oct 25, 2017 19,466 Know what is even more meaningless with Fedex? Delivered. Fucker drove off without even stopping

PAFenix

Unshakable Resolve

Member Nov 21, 2019 22,799 My wife ordered a Switch OLED from Walmart. Being delivered by FEDEX. They wanted a signature. When it was finally delivered, it was left on the porch, no knock, no doorbell. I was expecting it, so I opened the door and got it. Driver stayed in the truck in front of my house for about 30 minutes and my wife got an email finally saying "delivered" and that it was signed for by her. So uh....yeah, I didn't appreciate that lol Fuck Fedex.

DrScruffleton

Member Oct 26, 2017 16,011 Tracking for anything has been very shit lately. I have been sending a lot of stuff, and for Fedex its "in transit" and USPS its "on the way". Like ok, one I shipped from CA to FL. They cant even tell me what state its in between those? There was one that was stuck in transit for about 3 weeks, so I refunded the person. Then I saw it was delivered a week later and never got the money back

thecouncil

Member Oct 29, 2017 12,423

PAFenix said: My wife ordered a Switch OLED from Walmart. Being delivered by FEDEX. They wanted a signature. When it was finally delivered, it was left on the porch, no knock, no doorbell. I was expecting it, so I opened the door and got it. Driver stayed in the truck in front of my house for about 30 minutes and my wife got an email finally saying "delivered" and that it was signed for by her. So uh....yeah, I didn't appreciate that lol Fuck Fedex. Click to expand... Click to shrink...

Fed Ex is definitely the worst option. I got two OLED Switches from Walmart. Both were "delivered" yesterday and signed for by "CCOVID". I looked around my porch and property and couldn't find them. Walmart told me that, because it was signed for, they couldn't do anything about it. lol. Anyway, they showed up today. 24 hours later.

TortadeJamon

Banned Dec 23, 2018 908 That's weird, I ordered an SSD from Walmart that was delivered by FedEx and during the 3 days it took to arrive I had no issue tracking it from city to city. Maybe it's a regional issue?

Curler

Member Oct 26, 2017 15,749

thecouncil said: Fed Ex is definitely the worst option. I got two OLED Switches from Walmart. Both were "delivered" yesterday and signed for by "CCOVID". I looked around my porch and property and couldn't find them. Walmart told me that, because it was signed for, they couldn't do anything about it. lol. Anyway, they showed up today. 24 hours later. Click to expand... Click to shrink...

I've seen a lot of places sign things as "COVID" cause of distancing stuff, so it's not really required, but if the stores they were sourced from are like "hey it's not our problem!" I mean, there needs to be some accountability :/ At least you got them, though.

Biske

Member Nov 11, 2017 9,199 Fed Ex is just a trash tier shipping company I can't tell you how many times they've given me a delivery window, missed it, pushed the estimated date back then pushed that date back and given me no estimate anymore and they just deliver it whenever the fuck. Last time they just said they delivered it and never did

Dalek

Member Oct 25, 2017 43,812 Waiting for my PS5 to arrive which required me to be at home and sign for it-with no advance notice from FedEx for a fucking week was a nerve-wrecking experience. And then they just end up leaving it in front of my neighbors house with no signature and no notification at all. Amateur hour.

cmalex23

Avenger Oct 10, 2018 534 My experience with FedEx has been your shit is lost until it shows up on your door. Rarely is a FedEx order ever delivered on time for me.

El Bombastico

Avenger Oct 25, 2017 38,036 "Estimated Delivery Time" is FAR more meaningless, OP. OP OP

Darknight

"I'd buy that for a dollar!"

Member Oct 25, 2017 26,759

TortadeJamon said: That's weird, I ordered an SSD from Walmart that was delivered by FedEx and during the 3 days it took to arrive I had no issue tracking it from city to city. Maybe it's a regional issue? Click to expand... Click to shrink...

It's not a regional issue. FedEx was hit hard by the pandemic and shortages of workers and never recovered. On top of that, it seemed like they took on a lot of retailer contracts which was problematic because of all their bottlenecks. Normally, issues are localized and regional, but this seems to be network wide for them. That's not to say they don't deliver anything on time, but on average they seem to be a lot worse this year when it comes to delays.

Baked Pigeon

Banned Oct 27, 2017 7,087 Phoenix Anytime I get something shipped with FedEx, I always divert the package to a FedEx Office location and just pick it up myself. They always seem to make deliveries to those in the morning, so I've had really good luck getting my package by 10AM on delivery day. Nothing worse then seeing "Out for Delivery. Status: Pending " and it's like 5 or 6 pm.

Curler

Member Oct 26, 2017 15,749

Baked Pigeon said: Anytime I get something shipped with FedEx, I always divert the package to a FedEx Office location and just pick it up myself. They always seem to make deliveries to those in the morning, so I've had really good luck getting my package by 10AM on delivery day. Nothing worse then seeing "Out for Delivery. Status: Pending " and it's like 5 or 6 pm. Click to expand... Click to shrink...

At least they let you get it. Once my SO had a package sitting just 1 town over, and it was "scheduled for delivery" for like, specifically 3 days from then. "Can I pick it up at the store now if I come over?" "no". So, had to wait it out cause there was no other option :/

Walter White Walker

Member Oct 27, 2017 26,397 I hate it when FedEx is chosen as the shipper. They're just the worst.

TortadeJamon

Banned Dec 23, 2018 908

Darknight said: It's not a regional issue. FedEx was hit hard by the pandemic and shortages of workers and never recovered. On top of that, it seemed like they took on a lot of retailer contracts which was problematic because of all their bottlenecks. Normally, issues are localized and regional, but this seems to be network wide for them. That's not to say they don't deliver anything on time, but on average they seem to be a lot worse this year when it comes to delays. Click to expand... Click to shrink...

Lucky me, then. Most of what I've ordered this year is from Amazon and I haven't had any major issues with their delivery service.

Curler

Member Oct 26, 2017 15,749 (Slightly off topic question) Is it confirmed that ALL Analogue Pockets will be done through FedEx? Keep checking for a shipping email and nothing yet, but I noticed that my original purchase had "UPS Ground" labeled on it. Unless, they switched recently, due to current-day FedEx desperate to go cheap? I can't even remember a time when so many companies decided to use FedEx suddenly.

Rebel1

Member Oct 25, 2017 3,309 according to this, FedEX uses contractors OP OP

Darknight

"I'd buy that for a dollar!"

Member Oct 25, 2017 26,759

Curler said: (Slightly off topic question) Is it confirmed that ALL Analogue Pockets will be done through FedEx? Keep checking for a shipping email and nothing yet, but I noticed that my original purchase had "UPS Ground" labeled on it. Unless, they switched recently, due to current-day FedEx desperate to go cheap? I can't even remember a time when so many companies decided to use FedEx suddenly. Click to expand... Click to shrink...

This is on their website:

Current Preorders Shipping on Monday, Dec 13th​

All current preorders begin shipping on Monday. We have upgraded every order to FedEx 2-day to get your order to you as quickly as possible. Click to expand... Click to shrink...

Curler

Member Oct 26, 2017 15,749

Darknight said: This is on their website: Click to expand... Click to shrink...

....that's not an upgrade :( 2-day shipping from then, and I'm still estimating at LEAST 1 week+...

jroc74

Member Oct 27, 2017 37,512

MegaManTrigger said: Man FedEx turned to shit during the pandemic. So many times I've had sensitive documents and parts for hearing aids sent to me via FedEx and instead of knocking on my door, they dump it over to pick up place. EVEN when they're given the note that this package must be delivered on hand by companies. Click to expand... Click to shrink...

Agree with this. It was somewhat better before but I am legit afraid to order anything right now. But its all shipping right now, even tho FedEx seems to be the worse: Just had to update my address with UPS because somehow the order was missing the apt number...an order thru Amazon. Will have to get a refund for some paper plates I ordered from...yup Amazon. Their TBA is Tracking By Amazon and that is basically gibberish. Why provide a tracking number that you have to call Amazon to even track... Best Buy, their own delivery truck also didnt have my right address. I just picked the item up from the store. But several packages have disappeared into a black hole with Fedex in my area. Getting the refund is no problem thru Amazon but still. This also happened with Best Buy, again with Fedex. Why are most delivery drivers from all the shippers (USPS, FedEx, UPS, etc) not knocking on doors anymore? And this started well before the pandemic. Last edited: Dec 13, 2021 OP OP

Darknight

"I'd buy that for a dollar!"

Member Oct 25, 2017 26,759

Rebel1 said: according to this, FedEX uses contractors Click to expand... Click to shrink...

That news story seems to imply the use of contractors is only the last mile but I feel like they have a lot of issues in their backbone network of moving stuff around prior to the last mile.

ss_lemonade

Member Oct 27, 2017 7,955 I've only had one problem I could remember with fedex, and it was when a package I was expecting was in Out for Delivery status for several days. It would be Out for Delivery at the start of the day, then back in the facility at the end of the day. I eventually got the package almost a week later

Jive Turkey

Member Oct 25, 2017 2,717 I worked in logistics for UPS for several years and, while I never worked for FedEx, their system is essentially the same. To your first point, sending a package in seemingly the wrong direction may seem silly but it's far more efficient to send packages out from a central hub. As to your second, when it seems to be in transit forever, there's so many possible reasons for that. It could be as simple as not receiving a scan somewhere along the line, to it being lost or damaged. Also to your query about scanning, packages are supposed to be scanned a minimum of 3 times at a hub. Once upon entry, once during the sorting process, and once upon departure. If a trailer is not unloaded at a hub, they scan the trailer but in my experience that's fairly rare.

Astronut325

Member Oct 27, 2017 5,948 Los Angeles, CA Ordered two new iPhones via Verizon. They shipped with FedEx. The box was sealed when it arrived at my front door. I opened the box to find it empty. Not happy with FedEx.

PAFenix

Unshakable Resolve

Member Nov 21, 2019 22,799

thecouncil said: Fed Ex is definitely the worst option. I got two OLED Switches from Walmart. Both were "delivered" yesterday and signed for by "CCOVID". I looked around my porch and property and couldn't find them. Walmart told me that, because it was signed for, they couldn't do anything about it. lol. Anyway, they showed up today. 24 hours later. Click to expand... Click to shrink...

Oh maaaaaaaan I would be freaking oooouuuut! At least my driver had the sight to wait until it was delivered to fake-sign for it. Glad it worked out for you. Could have very easily gone south!

secretanchitman

One Winged Slayer

Member Oct 25, 2017 11,151 Chicago, IL Yep this is my exact scenario right now. My package (2 backpacks) actually arrived at Chicago on 12/2 but magically departed Indianapolis later that day and has been stuck there ever since with no updated scheduled delivery date. I messaged the sender and she told me that FedEx is severely backed up and that hopefully there should be some movement on it this week. If nothing happens, I'll contact them again. FedEx absolutely is dropping the ball with delays and I'm lucky the shipment wasn't urgent or fragile.

thecouncil

Member Oct 29, 2017 12,423

PAFenix said: Oh maaaaaaaan I would be freaking oooouuuut! At least my driver had the sight to wait until it was delivered to fake-sign for it. Glad it worked out for you. Could have very easily gone south! Click to expand... Click to shrink...

Curler said: I've seen a lot of places sign things as "COVID" cause of distancing stuff, so it's not really required, but if the stores they were sourced from are like "hey it's not our problem!" I mean, there needs to be some accountability :/ At least you got them, though. Click to expand... Click to shrink...

lol. yeah, im fine with the fake signature concept because of Covid but the shippers should understand thats whats going on. and the delivery person really shouldn't really be signing for it 24 hours in advance. the convo with walmart literally went like this: them: "it was signed for." me: "by who!?" them: "CCOVID" me: "ok, does that make any sense to you?" anyway, they told me to contact my bank to dispute the charges and i did that. but it hadnt moved off a pending charge so my bank couldnt dispute at that point. if they had cancelled the charges before they showed up today, id have to contact the bank to charge me again because it actually got delivered, i guess? glad it didnt have to get so complicated.

Z-Beat

One Winged Slayer

Member Oct 25, 2017 33,135 Better than "label created "

Faceless_Caesar

Member Jul 1, 2020 11,988 In Transit from Fedex is pretty useless since it just shows where the package was as of the date of the update but I raise you "Quality Check" from the Domino's Pizza Tracker. It will be in that state for like 30-45 minutes sometimes. It's just sitting under a heat lamp but the way it's worded and how long it takes makes it look like the employee is scanning it with an electron microscope. Then a cold pizza that hasn't been cut through all the way arrives some time after that. OP OP

Darknight

"I'd buy that for a dollar!"

Member Oct 25, 2017 26,759 So here's an update to may saga. It looks like both packages finally had movement in the middle of the night. The one that went dark is at the destination and has been put on a delivery truck. The one that had constant updates also was updated to have arrived at the destination at 2 am and is scheduled for today but hasn't been updated to say it's on a delivery truck. 16 days later for one, 9 days later for the other. 9 days was a package shipped 30 miles away. Meanwhile UPS on the other hand is pushing up delivery dates and having them arrive earlier than anticipated.

supermatt

Member Oct 25, 2017 395 Sadly, it being on a delivery truck doesn't even mean much. I had a package delivered via FedEx last week that said it was on a delivery truck for three days before it was finally delivered. This was after it was stuck in their North Salt Lake facility for several days, which upon Googling, is apparently the Bermuda Triangle of FedEx facilities, so I suppose I should be happy it even made it out of there in one piece. Good luck!

TheWooniestWoona

Member Oct 27, 2017 8,018 Any time something ships with FedEx I expect it to be about a week late. I don't know what they do, but every single time something gets about 20 miles from me, sits there for a few days, and then gets routed out to some random place hundreds of miles away, only to end up right back where it was before. Then after doing all that it will finally get on a truck for delivery. If I'm lucky the delivery person will actually show up and if I'm extra lucky they won't just dump it out the back of the trunk in the middle of my driveway. Thank goodness I've got good neighbors. Sometimes the kids next door see stuff in my driveway and move it up by my door.

TrashHeap64

Member Dec 7, 2017 2,105 Austin, TX Pretty much any time something is shipped to me via FedEx it never arrives on time. It'll say "Out for delivery" and then never shows up, but then randomly does the next day (or the day after that). I have taken time off of work and school to wait for packages that I have to sign for just for them to not show, wasting my time. And after I wasted my only time off, they show up my house when I'm not there and leave a note on the door saying that somebody has to be there to sign (even at an apartment complex with a front office. UPS and USPS don't have this issue) Pure dread whenever I get a FedEx tracking number

hurlex

Member Oct 25, 2017 3,157 Just had this issue. Finally called them up and after an investigation, they declared the package as lost. Great…

Tackleberry

Member Oct 31, 2017 5,313 Alliance, OH My wife and I have been doing the dance with FedEx for over 3 weeks now. Ordered a couple pairs of shoes from Kohls. They have bounced between the same two facilities in Bellview, MI and Perrysburg, OH FIFTEEN TIMES now. They havent made a single attempt to actually deliver the damn package. Ordered befor Thanksgiving and nothing... delivery status shows either pending or a bogus date. And their "customer service" is an absolute joke.

Patsy

Member Jun 7, 2019 1,432 Germany Funnily enough here in Germany I've only ever had the most pleasant experiences with FedEx. It's been far, far superior to DHL, Hermes, DPD & GLS here. UPS is the only other one that I could trust 100% so far. Amazon couriers are also super sweet & we have a location ~10 mins away from where I live, but I try not to buy things on Amazon if I can so I can count the times they've been here on two hands. OP OP

Darknight

"I'd buy that for a dollar!"

Member Oct 25, 2017 26,759 Finally, my two limbo packages have been delivered! No more worrying until Analogue ships my Pockets then I get to repeat the process again!

supermatt said: Sadly, it being on a delivery truck doesn't even mean much. I had a package delivered via FedEx last week that said it was on a delivery truck for three days before it was finally delivered. This was after it was stuck in their North Salt Lake facility for several days, which upon Googling, is apparently the Bermuda Triangle of FedEx facilities, so I suppose I should be happy it even made it out of there in one piece. Good luck! Click to expand... Click to shrink...

I know this happens a lot to other people, but I think I'm fortunate that the last mile here has usually been pretty reliable. So once it's on the truck, it's usually going to be here. Maybe once in a blue moon it gets delayed by a day, but that's the worst of it. Granted with how bad things are, I can see this being more probable as a problem now, but so far it hasn't been the case. All my issues tend to be related too their backbone network of moving packages around before the last mile.

In Medio Stat Virtus

Banned Dec 7, 2018 257 I work in the logistics sector and i can guarantee you that every single courier is handling double or triple the usual volumes of packages, so it is inevitable that theres gonna be many many delays. Imagine if at your job you were suddenly given the work that is normally done by 2 or 3 other colleagues, you obviously wouldnt be able to produce your usual results even if you somehow managed to work 20 hours a day. Its not because you are bad, its because its just too much work, thats exactly what all couriers are experiencing. OP OP

Darknight

"I'd buy that for a dollar!"

Member Oct 25, 2017 26,759

In Medio Stat Virtus said: I work in the logistics sector and i can guarantee you that every single courier is handling double or triple the usual volumes of packages, so it is inevitable that theres gonna be many many delays. Imagine if at your job you were suddenly given the work that is normally done by 2 or 3 other colleagues, you obviously wouldnt be able to produce your usual results even if you somehow managed to work 20 hours a day. Its not because you are bad, its because its just too much work, thats exactly what all couriers are experiencing. Click to expand... Click to shrink...

No, I understand every courier is under significant load due to the holidays and issues with the pandemic. The thing is by comparison, FedEx has handled it worse than the other couriers. There was a news article posted earlier how FedEx's on time delivery rate has dropped drastically compared to UPS for example. So this isn't simply an issue that all couriers have higher volumes right now. FedEx has logistic and backbone network issues that go beyond what other couriers are experiencing. It has also been an issue long before the holiday season started. The holiday season is just making it worse for them.

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