Frequently Asked Questions - Crop King Seeds

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• +1 (844) 276-7546

• All orders in Canada are now shipped with Canada Post.

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1.0E+285 FAQ Is the acquisition of seeds illegal?

• NO, according to the Farm bill act of 2018 – we do recommend to always check your local city/state laws. You may find more comprehensive information from the United States Department of Agriculture – https://www.usda.gov/topics/hemp
• Minimum age of 18 years old is required with valid method of payment

Refund or Exchange?

• All sales are final – No refunds or exchanges.
• No refunds or exchanges can be applied to any order with a tracking number established & applied.
• Any possible replacement seeds will be different batches of the same strain on the original order.
• Order Updates – Can be made to orders with no tracking number established.
• Refund Exceptions – Any package with a tracking number applied must have “returned to sender” status, mailer must be completely unopened & not tampered with, will be refunded minus the shipping fee.

Where does my order ship from?

• Canada based orders ship out of Vancouver BC with an estimated time of arrival being 3-7 days after the package is shipped.
• All other orders ship out of Los Angeles, CA with an estimated time of arrival being 3-7 days after the package is shipped.

How to report a less than 80% Germination rate? Please call in to go over the germination method used during the attempt. We will identify possible areas of improvement for reattempt. How do I get free seeds?

• 1 Free seed is given for confirmation of 5 star review.
• 10 Free seeds are given to every order with subtotal higher than $420
• Check out our Sale page for great deals & free seed promotions.

How do I get free shipping? Any order with a subtotal over $200 qualifies for free shipping. How do I submit photos?

• Submit photos to: [email protected], be sure to include contact information, phone & order number.
• To be featured on your social platforms email Strain name & photos to: [email protected]
  • Be sure to specify if you’d like to remain anonymous, or specify your social networks & tags for photo credit.

How do I become a vendor?

If you are interested in becoming a retail point for selling seeds, & you have a store front location for your business visit : https://vancoastseeds.com/registration/

How can I track my package?

• Canada Customers : https://www.canadapost-postescanada.ca/track-reperage/en#/home
• USA / All other countries : https://tools.usps.com/go/TrackConfirmAction_input

What type of packaging is provided with my seed order?

Tailored packaging for each cultivar is provided exclusively to wholesalers in the USA and Canada, while standard, non-branded packaging is used for all e-commerce orders within these regions. International shipments are discreetly delivered without packaging.

International Shipments

• Any shipment outside of Canada, United States of America & US Territories is considered an International shipment & will require 20 or more seeds per order or a subtotal minimum of $200

• No 80% germination guaranteed on international orders.

• Transit delays may occur, there are no established dates of arrival but all packages are sent with USPS Tracking Numbers.
  • Track your package here https://tools.usps.com/go/TrackConfirmAction_input
• Payment Options for International shipments
  • MoneyGram
  • Bitcoin
  • Cash or International Money Order
• We do NOT accept international credit cards
• Correct & Accurate shipping information is required

For any questions not answered here please reach out to : [email protected]

Payment Methods & Coupons

• • All sales are final – No refunds or exchanges.
  • Prices are denominated in USD for all customers.
  • CAD pricing is available for all Canada orders, once country is selected at check out.
  • Credit or Debit cards with a Visa or Mastercard logo, registering to USA or Canada are accepted forms for credit card payments.
  • Bitcoin payments accepted
  • Cash or Money Orders can be mailed in with order forms or order number referenced.

CANADA/INTERNATIONAL CASH ADDRESS Green Gardening PO Box 75076 VANCOUVER RPO MAIN STREET S, BC V5X 4V7 CANADA USA/INTERNATIONAL CASH ADDRESS Kask Consulting 16836 Saticoy St Van Nuys, CA 91406 USA

• Money orders made to Crop King Seeds or making reference to “Seeds” will be returned to the sender pending updated one.

• MoneyGram payments are accepted Electronically

• Any orders over $420 USD/CAD are subject to signature & identity confirmation upon purchase, As well as Signature upon delivery. All sales are final.

• Coupons are non-combinable & can NOT be applied on top of ongoing promotions or sales.
• Previous credit – New order MUST BE PLACED AS CASH TO REDEEM any seed credit or coupons promised for previous orders, customer must call in to speak with a representative to apply credits, coupons & payment for current order.
• DECLINED payments are subject to reattempt – twice a day for two week’s time. Unless Customer confirms a different payment method or the deletion of the order.

Delivery & Shipment Issues

• All sales are final – No refunds or exchanges.
• We are not responsible for any loss or damage sustained during transit.
• All orders below subtotal of $200 are subject to a standard price of $20 for shipping.
• Orders for US customers in all 50 states as well as US territories – ship domestically out of Los Angeles California, via USPS Priority Tracking.
• Orders for Canadian customers ship domestically out of Vancouver BC via Canada Post.
• Packages are shipped with a 3-7 day estimated time or arrival from the day tracking number is applied. This time may vary depending on the postal carrier.
• For any delays or issues after package has left the warehouse, receive or customer must file a claim with their local mail carrier via Links provided below:
  • Canada Post :
    • Missing packages: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/missing-packages.page
    • Damaged Packaged: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/damaged-packages.page
  • USPS :
    • https://www.usps.com/help/claims.htm
• Packages Lost in Transit or stolen require a Postal Service claim number for reshipment
• Packages with a confirmed Delivered status require a Postal service claim number. Secondary packages must be shipped with Signature verification or updated address.

Germination Guarantee

• We can not honor any germination below 80% that was not attempted using our outlined germination method sent with every order.
• After taproot is produced to ensure survival of seed place into PLAIN potting soil
  • NO nutrients & NO Fertilizers
• After sprouts appear in soil – Germination Guarantee has been met & Grower’s personal method is responsible for plants overall outcome.
• All sales are final – No refunds or exchanges.
• Crop King Seeds is not responsible for any environmental responses the plants may have.
• An 80% germination rate is promised to any pack size when the germination guide is followed correctly.
• We will not honor any germination attempted with any other water than Bottled Spring water. Tap water, RO water, Distilled water, well water, etc.. do NOT qualify for replacements if germination rate is below 80%.
• No Germination guarantee will be give to seeds that were placed into a bag, had a covering on any kind, or used a seed / heating mat during germination attempt.
• Order is eligible for one time product replacement per order.
• Orders are eligible for germination guarantee, up to two years after purchase, if seeds are properly stored & correct germination method is used.

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About CropKingSeeds

Established in 2005, Crop King Seeds has been perfecting the genetics of the cannabis plant for medical and commercial grower seeking maximum results in THC levels and harvest size. From classic strains to new age hybrids, our seeds are ideal for beginners and advanced growers wanting the best from the crop.

+1 (844) 276-7546 [email protected]

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