Frequently Asked Questions - In Our Stores - Starbucks Coffee ...

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when you place your order online or at your favourite Starbucks store

Milk Milk

Whole 2% milk Nonfat milk Non-dairy

Syrup Syrup

Fewer pumps Sugar-free syrup

Sweetener Sweetener

Sweet’N Low® Equal® SPLENDA® Stevia Blend

Whip Whip

Less whip No whip

Skinny Skinny

Skinny means nonfat milk, no whipped cream and sugar-free syrup

Cold Foam Cold Foam

Add cold foam

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What are the sizes of the drinks served at our stores?

The drink sizes we currently offer are:

• Short - 8oz (236ml, for hot drinks only)
• Tall - 12oz (355ml)
• Grande - 16oz (473ml)
• Venti - 20oz (591ml)

How can I make a comment about the service I received, or an experience I had, at a Starbucks store?

We always welcome your feedback about our service and your in-store experience – whether you found it friendly and helpful, or if it fell short of your expectations. Please Contact Us with your comments and we’ll respond within 5 working days.

How can I access Wi-Fi here at Starbucks?

Wi-Fi service is available at participating stores under the MyRepublic hotspot. You are given 30 minutes of free Wi-Fi each time you login and you may login as many times as you wish.

I am encountering issues with the Wi-Fi, who should I contact?

We’re sorry the internet is down. The wireless internet is managed by MyRepublic and you can contact their support team at +65 3152 0480.

How can I find a Starbucks store near me?

Check out our Store Finder for our store locations.

Where can I find a Starbucks stores' operating hours?

Check out our Store Finder for locations and their operating hours

Do you give customers a discount if they bring their own tumbler/mug?

Yes, we offer customers $0.50 off of the price of their handcrafted beverage if they use their own tumbler/mug. However, do note that it is not applicable in conjunction with any other promotions or privileges such as Starbucks® Rewards exclusive promotion, voucher or Stars redemption, discounted items, breakfast set, combo set, coffee refill etc.

How does the coffee refill policy work?

When you purchase a Brewed Coffee served in a mug and consume it in our stores, after you finish you can purchase a refill at $2.00. Once you leave the store, your visit has ended and any subsequent coffee refill thereafter would be considered a new purchase.

Is it chargeable to add other milk options or dairy alternatives to my beverage?

Our milk options and dairy alternatives are chargeable if the requested amount is more than our sample cup (4oz) or if it is used to replace the original milk of the beverage such as our latte.

How many calories are there in the different Starbucks food options?

You may find the nutritional information of our food options here.

Can I purchase whole cakes from Starbucks stores?

No, cakes sold in our stores are only available in single slices.

Where can I find the furniture and design elements found in Starbucks stores?

Sorry, we are under legal obligation to not give out information about our vendors or manufacturers to the public. If you’re interested in finding specific design elements, we suggest seeking out retailers and design centers that showcase new and innovative design work.

How can I request that a Starbucks store open in my neighborhood?

Contact Us to let us know of your interest in a new Store Finder for your community.

How does Starbucks manage personal information?

Please read our Privacy Policy for details.

Can you ship merchandise or Starbucks card orders to me if I live outside Singapore?

Currently, our merchandise and cards are available for purchase in our stores and on Starbucks® Online Store within Singapore only.

Do we allow pets in store?

Yes, we have selected pet-friendly stores with outdoor seating — you can view the full list here. We do permit any Guide dog accompanying a blind or visually impaired person in our premises.

Do you do deliveries?

Yes! We offer delivery through our mobile app, as well as through third-party delivery services (Grab,Foodpanda & Deliveroo)

Can I leave my belongings at the store?

We seek your understanding that due to safety and security reasons; we do not encourage our customers to leave their belongings unattended. Starbucks reserves the right to remove any items that are left unattended.