Frequently Asked Questions - ®

Terms and Conditions

The estimated delivery timelines are subject to the following conditions being met:

1. The order is considered “complete” only after the power is provided by the customer for single-vision, progressive and contact lens products. Your order will not get processed until you provide your prescription or update your power. This will lead to a delay in the delivery timelines committed.
2. In order to ensure that only the best-quality eyewear reaches you, our products undergo a rigorous quality check. If during the quality check, it is observed that the product does not match the highest quality, a new product is manufactured exclusively for you. We will ensure that we still maintain the delivery timelines in these cases. However, there can be a possible delay if the quality check fails for any of the products in your order.
3. Product delivery timelines are also dependent on stock availability. In cases where the selected frame, lens, accessory or contact lens is temporarily out of stock, we will notify you and proceed with either restocking or offering an alternative option. This may result in an extension of the expected delivery time.