Gamestop Doesn't Do Pickup For Preorders??? - ResetEra

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Gamestop doesn't do pickup for preorders???

• Thread starter Valcrist
• Start date May 29, 2022

• Discussion
• Gaming Forum

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Valcrist

Tic-Tac-Toe Champion

Member Oct 25, 2017 11,448 I'm new to Gamestop kinda, but since Best Buy doesn't really seem like the best deal anymore I've decided to get Pro at Gamestop. I noticed that I can't pre-order games for pickup. This sucks and I'm not sure if there is a way around that. How is their shipping speed? Do they even get games to people day 1? :/

Zornography

Member Oct 29, 2017 49 I would love if they did in store pickup for their preorders. The day they do that, I'll choose that option every time.

Pikagreg

Member Feb 5, 2018 515 I think only big game releases have release day delivery. The last few things I pre-ordered online all came later in the week.

Lotus

One Winged Slayer

Member Oct 25, 2017 135,858 You can pre-order in store, but yea, can't do it online I'm afraid

Valcrist said: How is their shipping speed? Click to expand... Click to shrink...

Terrible and unreliable

Valcrist said: Do they even get games to people day 1? :/ Click to expand... Click to shrink...

They can, but it's expensive to do so, although currently I'm not even seeing the option for release day delivery

dreamlongdead

Member Nov 5, 2017 3,134 Go pre-order in store if you want a game on day one. EDITED after reading some replies that mentioned online pre-orders.

Tycho Kepler

Unshakable Resolve

Member Apr 22, 2018 3,236 I remember it being an option last year, at least for some games

Ayirek

Member Oct 27, 2017 5,502

dreamlongdead said: Uh, what are you talking about? Something must have changed in the last few months, because I preordered a Steelbook Edition of Shin Megami Tensei V and picked it up on release. Don't know why it would be different now for new releases. Click to expand... Click to shrink...

Yeah, I did the same thing with Elden Ring. Pre-ordered it and picked it up on release day. Unless I'm misunderstanding?

TimPV3

Member Oct 30, 2017 739 I could've sworn that used to be a thing, but everything they do contradicts common sense for a company that is supposed to be converting to e-commerce.

quail_lad

Member Aug 3, 2021 1,265 Amazon has spoiled me, lol. I usually want my physical games delivered but gamestop's delivery is so expensive and takes forever.

Z-Beat

One Winged Slayer

Member Oct 25, 2017 33,173 They got rid of that?

DeadeyeNull

▲ Legend ▲

Member Dec 26, 2018 2,893 They are possibly the worst I've dealt with for online shipping period. Unless you don't care about getting anything remotely close to release and are getting a massive discount go somewhere else.

AuthenticM

Son Altesse Sérénissime

The Fallen Oct 25, 2017 37,911 they did in Canada before the pandemic.

quail_lad

Member Aug 3, 2021 1,265

DeadeyeNull said: They are possibly the worst I've dealt with for online shipping period. Unless you don't care about getting anything remotely close to release and are getting a massive discount go somewhere else. Click to expand... Click to shrink...

Plus at least one other retailer will often match sales, so I usually don't have any reason to buy from them.

ArkkAngel007

Avenger Oct 25, 2017 5,813 GameStop's online and fulfillment environment is far behind the competition, and has even retrograded in some aspects (ex. removal of wishlists and pick-up online orders in-store). Only thing I can give them is that the few times I've ordered online, everything was packed fairly well vs Best Buy where you're lucky to get a package suitable to what is being shipped, let alone a single piece of packing material to prevent damages. OP OP

Valcrist

Tic-Tac-Toe Champion

Member Oct 25, 2017 11,448 This thread has helped increase my regret! Maybe they'll refund me/cancel it if I ask...

Zaied

Member Oct 27, 2017 5,509 The last game I pre-ordered at GameStop (Lost Judgment) got to me on day one, as did the steelbook (they were shipped separately). It would definitely be a lot more convenient for us to be able to pre-order for store pickup online.

Man God

Member Oct 25, 2017 42,537 Gamestop has...high shipping prices, awful warehouse to store fulfillment, poor customer service. They are so far behind Walmart/Target/Best Buy/Amazon that its not even funny. I regret any time I have to order something from them because its either exclusive or cheap enough to offset their shipping costs and hassle. They did for a brief period have very reasonable prices on old GBA/DS/GBC games though sold online.

DrScruffleton

Member Oct 26, 2017 16,042 Their online preorders and whole system is extremely shitty. Its crazy how after all these years the online system and store system is so disjointed. Even when the only system says a store has something in stock, youll get there, its not on the shelf, and the employee will say yeah the online stock is always wrong. Like, ok. Why dont they ever fix it then

Afrikan

Member Oct 28, 2017 20,430 GEEZ! I knew I should have accepted cash instead of credit when I traded in my PS4Pro. 🤦🏾 Edit- I think the difference was like $20-$50 I forget, figured I'd use the $300credit for a PSVR2 pre-order.

Ashes of Dreams

Fallen Guardian of Unshakable Resolve

Member May 22, 2020 21,957 I'm not really sure what you're asking about. You can pre-order in a store and then come back to pick up that pre-order on release day. You can pre-order on the website and have it delivered to your house, though it may not get to you on release day. You can do pick up in store options for an in-stock item on the website and then drive to that store and pick up the product.

matrixman92 said: Their online preorders and whole system is extremely shitty. Its crazy how after all these years the online system and store system is so disjointed. Even when the only system says a store has something in stock, youll get there, its not on the shelf, and the employee will say yeah the online stock is always wrong. Like, ok. Why dont they ever fix it then Click to expand... Click to shrink...

Because the store workers that have to deal with upset customers don't have the power to fix the website and the company higher-ups don't consider it a big enough issue to pay people to rework their entire system.

Deleted member 22750

Oct 28, 2017 13,267 yeah ive stopped buying from them due to their inability to ship stuff on time its frustrating

MrNelson

Community Resettler

Member Oct 25, 2017 4,356 How far out is the game from release? I know with Best Buy if you try to preorder a game the week it releases you're only able to have it shipped to you.

matrixman92 said: Their online preorders and whole system is extremely shitty. Its crazy how after all these years the online system and store system is so disjointed. Even when the only system says a store has something in stock, youll get there, its not on the shelf, and the employee will say yeah the online stock is always wrong. Like, ok. Why dont they ever fix it then Click to expand... Click to shrink...

Assuming they function like other retailers, they do, just not at that moment. The numbers would be fixed whenever they do inventory at certain points of the year and go through and take count of every item in the store.

Man God

Member Oct 25, 2017 42,537 They are nowhere near as good at updating their inventory as the other big US retailers are. Consider any online stock estimate from GS to be a lie. OP OP

Valcrist

Tic-Tac-Toe Champion

Member Oct 25, 2017 11,448

Ashes of Dreams said: I'm not really sure what you're asking about. You can pre-order in a store and then come back to pick up that pre-order on release day. You can pre-order on the website and have it delivered to your house, though it may not get to you on release day. You can do pick up in store options for an in-stock item on the website and then drive to that store and pick up the product. Because the store workers that have to deal with upset customers don't have the power to fix the website and the company higher-ups don't consider it a big enough issue to pay people to rework their entire system. Click to expand... Click to shrink...

To make it more specific, I'm talking about online pre-orders. There's no option to do pickup with online pre-orders. When I checked Live A Live and Xenoblade Chronicles 3, I was disappointed to find this out.

Kenai

Member Oct 26, 2017 9,789 I consider it worth it if you are going to do in store pickup, which is likely to be your best bet there for day 1 stuff/pre order bonuses unless you have a Best Buy nearby. They also do have decent packaging. Other places are cheaper and/or more reliable with their time frames regarding home delivery/online orders, and you can it it all online. They are trying to get you to come in Last edited: May 29, 2022

Liam Allen-Miller

Member Nov 2, 2017 9,607 Shibuya My main GameStop in Montreal lets me place preorders by phone so you could always try that.

Ashes of Dreams

Fallen Guardian of Unshakable Resolve

Member May 22, 2020 21,957

Valcrist said: To make it more specific, I'm talking about online pre-orders. There's no option to do pickup with online pre-orders. When I checked Live A Live and Xenoblade Chronicles 3, I was disappointed to find this out. Click to expand... Click to shrink...

Ah, right. There used to be a way to put a "hold" pre-order for a store on the website. I'm not sure when that was taken away. I think they mostly just want to get people going into the stores as much as possible. Though if you don't want to do that, you can try putting in a pick up in store request like the minute they open on launch day, but if they only have enough for pre-orders it might not work, so it's a gamble. The Pro Membership you signed up for is really for people who like going to the store more often, which is also where they want you doing the pre-orders (each store has their own numbers to hit and competes against each other).

Liam Allen-Miller said: My main GameStop in Montreal lets me place preorders by phone so you could always try that. Click to expand... Click to shrink...

They definitely don't do that in the USA. They're not allowed to take payment information over the phone.

Laser Ramon

Member Oct 28, 2017 2,629 My go-to move lately is unless I'm trying to get a collector's edition, I just place an order the day of release and pick the option to basically door dash it to my apartment. Availability of that probably depends on your area though, but it's convenient.

Liam Allen-Miller

Member Nov 2, 2017 9,607 Shibuya

Ashes of Dreams said: They definitely don't do that in the USA. They're not allowed to take payment information over the phone. Click to expand... Click to shrink...

For what it's worth I have an account so there's no payment info happening! That said I would be surprised if they didn't do it for a million reasons haha.

Ashes of Dreams

Fallen Guardian of Unshakable Resolve

Member May 22, 2020 21,957

Liam Allen-Miller said: For what it's worth I have an account so there's no payment info happening! That said I would be surprised if they didn't do it for a million reasons haha. Click to expand... Click to shrink...

Hmm, I can't imagine the system is too different over there but pre-orders need to have money down here. The minimum is $5. Of course the more you know the people there the more the store workers might find work-arounds to help you out, like having a big preorder with money on it that you can pull $5 from when something comes out and tricks like that.

Deleted member 6263

User requested account closure

Banned Oct 25, 2017 9,387

Lotus said: Terrible and unreliable Click to expand... Click to shrink...

+1, plus their online support is awful. Not that they're mean or anything, they're just clueless. I ordered a game for Christmas, realized I ordered the wrong one (preowned vs new), tried to cancel it because, you know, it needed to be cancelled, and was told that I had to call their customer support to cancel it. Calling them did nothing because they didn't seem to know anything about the order process, telling me that the order couldn't be cancelled until it was finished processing. So then I let it finish processing, called them back and they said they'd try to cancel the shipping step but there was still a chance it would ship. Mind you this is a week after I literally tried to immediately cancel an order. Then I get a shipment notification so I'm just like wtf is going on here. Call them again and they're like, oh we can cancel the order through our shipping service and reroute it back. And then the game is delivered to my door a week later. Awful from start to finish.

Lotus

One Winged Slayer

Member Oct 25, 2017 135,858

Stiltzkin said: +1, plus their online support is awful. Not that they're mean or anything, they're just clueless. I ordered a game for Christmas, realized I ordered the wrong one (preowned vs new), tried to cancel it because, you know, it needed to be cancelled, and was told that I had to call their customer support to cancel it. Calling them did nothing because they didn't seem to know anything about the order process, telling me that the order couldn't be cancelled until it was finished processing. So then I let it finish processing, called them back and they said they'd try to cancel the shipping step but there was still a chance it would ship. Mind you this is a week after I literally tried to immediately cancel an order. Then I get a shipment notification so I'm just like wtf is going on here. Call them again and they're like, oh we can cancel the order through our shipping service and reroute it back. And then the game is delivered to my door a week later. Awful from start to finish. Click to expand... Click to shrink...

Going through a similar thing right now myself Ordered a game thinking I'd get it this past Monday or so, with the shipping telling me as much, only to be hit with a June 8-10 delivery date, which would take way too long I try to cancel it before it ships, but I was too late (just my luck since the game took like 3 days just to ship in the first place), and now it's this whole struggle to get it rerouted back as well, which should've happened by now. And I just know it's going to end up being shipped to me in the end, sigh

Liam Allen-Miller

Member Nov 2, 2017 9,607 Shibuya

Ashes of Dreams said: Hmm, I can't imagine the system is too different over there but pre-orders need to have money down here. The minimum is $5. Of course the more you know the people there the more the store workers might find work-arounds to help you out, like having a big preorder with money on it that you can pull $5 from when something comes out and tricks like that. Click to expand... Click to shrink...

I know in Canada the $5 is strictly a guideline and not a rule! If you just ask here (I've seen this at multiple stores) they'll let you preorder for free (or indeed any amount you want).

Ashes of Dreams

Fallen Guardian of Unshakable Resolve

Member May 22, 2020 21,957

Liam Allen-Miller said: I know in Canada the $5 is strictly a guideline and not a rule! If you just ask here (I've seen this at multiple stores) they'll let you preorder for free (or indeed any amount you want). Click to expand... Click to shrink...

Oh, that's nice! Definitely the opposite of the USA stores, unfortunately. The system won't allow a pre-order for less than $5. The only way to get around that used to be exactly what OP is asking for, if you pre-ordered on the website for an in-store pickup it wouldn't charge you and it'd be a $0 pre-order in the system. Probably why they took that feature away (people were less likely to pick those up and it'd hurt the store's numbers).

Liam Allen-Miller

Member Nov 2, 2017 9,607 Shibuya

Ashes of Dreams said: Oh, that's nice! Definitely the opposite of the USA stores, unfortunately. The system won't allow a pre-order for less than $5. The only way to get around that used to be exactly what OP is asking for, if you pre-ordered on the website for an in-store pickup it wouldn't charge you and it'd be a $0 pre-order in the system. Probably why they took that feature away (people were less likely to pick those up and it'd hurt the store's numbers). Click to expand... Click to shrink...

Man, that's a shame to hear. :/

Pancakes R Us

Member Oct 27, 2017 9,795

Lotus said: You can pre-order in store, but yea, can't do it online I'm afraid Click to expand... Click to shrink...

Here's your solution, OP. You now get two opportunities to knock a magazine rack over: once when you preorder and the second time when you go to pick up!

LifeBrandRobot

Member Oct 26, 2017 2,204 I'm in Canada and I don't know if its store specific but for a couple games I just call the Gamestop closest to me and they've let me preorder through the phone for release day pick up. No deposit needed or anything. You must log in or register to reply here. Share: Facebook Twitter Reddit Pinterest Tumblr WhatsApp Email Share Link

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