Gateway Casinos British Columbia FAQ

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Skip to content Gateway Casinos & Entertainment Limited Logo Gateway Casinos & Entertainment Limited Logo XLinkedIn Gateway Casinos British Columbia FAQJim McCaughran2022-04-07T23:00:59-07:00 Gateway Casinos British Columbia FAQ

We appreciate that you may have questions about the return to operations and your next visit.  Here is some information to address questions you may have about our programs, promotions, and offers.

General

Will casinos, community gaming centres and bingo halls require proof of vaccination for entry?

By order of the Provincial Health Officer, beginning on September 13, 2021, proof of vaccination is required to enter casinos, community gaming centres and bingo halls in B.C.

Effective October 24, 2021, you must be fully vaccinated to access our casino and restaurants. You’re fully vaccinated when you have all doses of an approved vaccine. You must present the BC Vaccine Card along with photo ID for entry. Other forms of vaccine proof will no longer accepted. To get your card please visit https://www.healthgateway.gov.bc.ca/vaccinecard. If you need help with the process, please ask at the point of entry and we will be happy to assist you.

Are face masks required in the casino or community gaming centre?

Effective March 11th at 12:01am Face masks are no longer required.

What happened to my Encore Rewards points that expired during the casino closure?

Encore Rewards has extended the expiration of points earned between March 17, 2019 and July 4, 2021 until July 5, 2022.

Will private rooms be available?

Private rooms may be available with a reservation. Casinos will operate these rooms under stringent health & safety standards and will follow all public health officials’ guidelines.

What measures will be implemented to protect casino workers?

All casino service providers are required to follow comprehensive health and safety guidelines.

BCLC and casino service providers will continue to comply with all of WorkSafeBC’s standards. All employees, contractors and vendors will be required to wear personal protective equipment as appropriate for their role, such as face coverings.

Before returning to work, all casino employees will be required to complete a training program on the new health and safety protocols.

What are you doing to ensure air quality?

The design of ventilation systems for casinos and community gaming centres is highly specialized and systems meet or exceed all air-quality standards. Air changes occur frequently per hour.

Unlike other jurisdictions, smoking is not permitted inside all of our facilities.

How will BCLC ensure gaming equipment, such as slot machines are clean?

All casino service providers are required to follow comprehensive health and safety guidelines. Sanitation of surfaces and gaming equipment including slot machines will occur frequently throughout the day. Signage will also encourage players to hand sanitize regularly.

How often will sanitization occur?

Chips will be cleaned frequently throughout the day. Players will be encouraged to hand sanitize before sitting down at a table. Dice for Craps will be disinfected after each shooter and when the dice moves to the next player.

What changes should I expect at food and beverage facilities in casinos?

For specifics on dining outlets at casinos and community gaming centres, please contact the site directly.

How will bingo equipment be cleaned?

Sanitation of all surfaces and gaming equipment including bingo terminals will occur throughout the day. In addition, bingo balls, accessories and call stands will be thoroughly cleaned between each caller and at the completion of each session.

Will paper-based bingo be available?

Bingo service providers may offer paper based bingo. Before returning to work, bingo employees are required to complete a training program on the new health and safety measures, including the handling of paper-based bingo products.

If I am not feeling well and have made a reservation, what should I do?

Please cancel your reservation either via telephone, email or text.

I have tested positive for COVID 19 and was at a Gateway casino facility recently, who do I report this information to?

Please contact casino management as soon as possible and follow public health and safety guidelines.

Questions or concerns regarding our Health & Safety initiatives?

During your visit, if you have any questions or concerns regarding our health and safety initiatives, please speak one of our knowledgeable Customer service or security personnel. Read our full Health & Safety Plan here.

Casino Promotions

Will there be any promotions to participate in?

We look forward to surprising and delighting our guests. Please visit our website for more details.

Will you resume the promotions you had in place before the closure?

Unfortunately, due to our mandated closure all active promotions were cancelled or postponed effective March 16, 2020. Please visit the Guest Services desk at your local Gateway Casinos facility once we re-open for details related to specific promotions.

Will you honour any previously issued direct mail slot play, match play or food and beverage offers?

Unfortunately, we cannot honour any slot play, match play or food and beverage offers which were issued prior to our March 16, 2020 closure. The good news is following the re-opening of our casino programs will restart with new offers.

Dining Promotions

Will you honour any previously-issued dining offers? 2 for 1 buffets, discounts, etc.

Any dining offers and promotions which were issued prior to March 16, 2020 are no longer valid.  We will resume issuing dining offers following the re-opening of our casinos.  Some of our dining offers may change depending on capacity restrictions or health and safety guidelines in place at that time.

Will you resume the My Club Eat and Drink promotions?

We have resumed My Club Eat and Drink promotional activity, as appropriate, following the re-opening of our restaurants. Some of our promotions may change depending on capacity restrictions and health and safety guidelines in place at that time.

Gaming Vouchers

What will happen to any cash out/TITO cash vouchers that expired during the casino closure?

Any slot ticket that has expired during the closure of our casinos will be honoured. Once we re-open, simply bring it to the cashier’s cage at your local Gateway Casinos facility to redeem your ticket.

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