Generating HAR Files And Analyzing Web Requests | Atlassian Support

Chrome

Using Chrome to generate HAR files is recommended because it natively provides the Developer Tools to facilitate this. Learn more about Chrome's developer tools.

Toolset

Chrome is bundled with a set of Developer Tools, as covered in the above link.

JavaScript Errors

Look in the Chrome Console for any JavaScript errors.

Network Issues

To diagnose support problems, the network tab can be used:

1. Open up Chrome and enable the Developer Tools
2. Select the network tab
3. Enable preserve log
4. Load the page with the problem
5. Wait until it has finished loading
6. Review it for any errors, referencing HTTP/1.1 Status Codes for information on what those errors mean

Atlassian Support may also request a browser debug log. If this information has not been requested, skip to "Providing Information to Support."

To enable the extra browser log:

1. Start up the browser with the parameters "--enable-logging --v=1" (This article provides instructions for major platforms)
2. A file called "chrome_debug.log" will be generated in the Chrome user default location

Provide the files to support

1. Bring up the developer tools using one of these methods:
   • Using Keyboard Shortcut (⌘⌥I on OS X, Ctrl + Shift + i on Linux, F12 on Windows)
   • From Chrome Menu at the top-right of your browser window, select Tools > Developer Tools
2. Navigate to the Network tab on the Development Tool
3. Check the Disable Cache option to prevent caching of resources for this specific page
4. Press the F1 key, then check the option Allow to generate HAR with sensitive data
   • Without this option set, Chrome will not include the content of HTTP responses in the file or cookies

5. Refresh the page to start capturing the browser and server traffic

   Please capture a full page load so we can see the requests made before the problem we're analyzing.

6. Complete the steps that trigger or demonstrate your issue The Developer Tools won't open by default if the error happens on a pop-up - We need to go into the Developer Tools configurations Preference tab and enable "Auto-open DevTools for popups" in the Global section
7. The option in step 4 has now enabled a dropdown menu for the save icon (Note the little arrow at the bottom right of it)
8. Select the save icon to select Export HAR (with sensitive data)... and save the file

9. Before sending the HAR file to Atlassian, ensure that any sensitive information is removed/censored using a text editor (that is, remove passwords, secrets, etc.)