Green Light Won't Turn Off On Your Echo Device

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Digital Services and Device Support › Alexa Devices Help › Green Light Won't Turn Off On Your Echo Device

A spinning or flashing green light on your Echo device means there's an incoming call or an active call or an active Drop In.

Flashing Green Light

There’s an incoming call on your Echo device.

• Say, "Answer Call."

Spinning Green Light

Your Echo device has an active call or Drop In ready for you. If you didn't expect a call or Drop In, try these things:

• Say, "Hang Up."
• Check your voice history to see if Alexa misheard you and started a call or Drop In.
• Turn off Drop In.
• Turn off Communications for specific Alexa devices.

For more help, go to:

• Review Your Alexa Voice History
• Turn Off Drop In
• Turn Off Communications for Specific Alexa Devices
• Alexa Calling and Messaging
• Yellow Light Won't Turn Off on Your Echo Device
• What Do the Lights on Your Echo Device Mean?

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‹ All Help Topics

Alexa Devices Help

• Set Up Doesn't Work on Your Echo Device
• Restart Your Alexa Built-in Device
• Remove Paired Bluetooth Devices from Your Echo Device
• Pair Your Phone or Bluetooth Speaker to Your Echo Device
• How Do I Get an Invitation for an Echo Device?
• What Do the Lights on Your Echo Speaker Mean?
• Green Light Won't Turn Off On Your Echo Device
• Echo Device Can't Connect to Wi-Fi During Setup
• Echo Device Is Having Wi-Fi Issues
• Echo Device Is Having Bluetooth Issues
• Check Your Echo Device's Software Version
• Change Your Echo Device's Name
• Alexa Doesn't Understand or Respond to Your Request
• Troubleshoot Wi-Fi Connectivity Issues
• Reset Your Echo Device
• Echo Device Low Power Mode
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• Set Up Your Echo Device Before It Arrives
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• Update the Wi-Fi Settings for Your Echo Device
• Alexa Device Software Versions
• Amazon Smart Home Software Versions
• Yellow Light Won't Turn Off On Your Echo Device
• Change the Wake Word on Your Echo Device
• Quick Start Guides for Alexa Built-in Devices
• Deactivated Amazon Echo Devices
• Deactivated Amazon Smart Home Devices
• Supported Alexa Features by Region for International Version Echo Devices
• Support for Echo Show and Drop In
• Which Echo Device Do I Have?
• Support for Echo Show 15
• Amazon Echo Software Security Updates
• Support for Echo Hub
• Alexa on Other Platforms
• Set Up Your Amazon Smart Plug
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• Alexa Can't Discover Your Amazon Smart Plug
• Amazon Smart Plug Stopped Working
• Support for Amazon Tap
• Support for Echo Auto
• Support for Echo Show
• Echo Dot Kids Support
• Support for Echo Dot
• Support for Echo Dot with clock
• Support for Echo Pop
• Echo Pop Kids Support
• Support for Echo Flex
• Accessibility for Echo Frames (2nd Generation) and Smart Phone with Alexa (3rd Generation)
• Support for Echo Frames and Carrera Smart Glasses
• Support for Echo Input
• Support for Echo Spot
• Support for Echo Show 21
• Amazon Smart Home Software Security Updates
• Support For Echo Buds
• Support for Echo Link & Echo Link Amp
• Support for Echo Loop
• Support for Echo Plus
• Support for Echo Studio
• Support for Echo Sub
• Support for Amazon Echo
• Set Up Your Echo Device
• Support for Echo Dot Max

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