Help Centre - The Good Guys

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Help Centre

How can we help?

Browse the topics below to learn more or find support

Online Order Support

Order tracking, updates and support for Online orders.

In Store/Phone/ Chat Order Support

Order tracking, updates and support for orders placed In Store, over the phone or via online chat.

Delivery & Collections

Learn about delivery options for Small items, Big & Bulky items, and Click and Collect.

Payments, Pricing & Gift Cards

Learn about Safe & Secure payments, gift cards and our 30 Day Price Guarantee.

Returns, Refund & Repair

Learn what to do if the product you received is faulty or damaged, and read our refund and warranty policies.

Updates & Information

Important updates, and links to investor information, scam alerts, and more.

Services Support

Support for Gold Service Extras members, 90 Day StoreCash>, home installation services, and more.

Email & SMS Preferences

Manage your email and SMS preferences and get in touch with us.

Policies & Legal

Links to our Privacy Policy, Terms of Sale, and Terms & Conditions.

Store Locator & Trading Hours

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