Home Delivery - Hay Dairies

AMENDING / CANCELLING / REDELIVERY OF YOUR ORDER

1. No amendment to an order is allowed once an order is placed online and payment is made.
2. You may cancel your order if notice given is at least 2 working days prior to delivery. There will be a cancellation charge of 5.00%, applied on the dollar value of the total deliveries cancelled (including any applicable shipping charges).
3. If Hay Dairies did not receive prior notification and you are not present to receive an order at the scheduled delivery date, there will be a redelivery charge of $8.00 (inclusive of GST) imposed, payable via PayNow to Hay Dairies. You are required to provide a redelivery date within 2 working days from original date, failing which, Hay Dairies will proceed to cancel the order. A cancellation charge at 5.00% of the dollar value of the total deliveries cancelled (including any applicable shipping charges) plus a failed delivery charge of S$8.00 will be imposed. The balance order amount will be refunded through PayNow within 3 working days.

Hay Dairies product is also available at other online shopping platform: RedMart (redmart.lazada.sg) or Cold Storage online (coldstorage.com.sg)

PRICING & PAYMENT

1. Hay Dairies reserves the right to vary the price and other details of the products without notice.
2. All product prices listed are shown in Singapore dollars and are inclusive of Goods and Services Tax (GST).
3. Payment for all orders shall be made in Singapore dollars.
4. The prices indicated at Hay Dairies Shop Online are applicable for home delivery shopping only.
5. By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time in order to authenticate your identity, to protect you and us from fraud, and to enable us to arrange delivery of your order to your selected delivery address.
6. Effective from 2 Aug 2021, the Service will work with Omise and HitPay to enable online payments for products ordered through Hay Dairies online. We will only accept payment mode via PayNow, which are subject to change without notice to you. We are unable to accept cash or third-party coupons. You acknowledge that your use of Omise and HitPay is governed by their Terms & Conditions. We are not liable for any loss or damage for any transaction processed via Omise and HitPay (including any errant or invalid transactions, or unprocessed transactions due to a network communication error, or any other reason). You agree that we are not responsible for missed payments, fraud, unavailability or hacking of our third-party payment processors, or any other issues related to payments.