How Buyers Can Cancel An Order - EBay

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If you’ve changed your mind about a purchase, you can submit a request to cancel the order. The seller can either accept or decline your cancellation request.

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Are you a seller looking to cancel an order? Read our article on how sellers can cancel orders.

If you need to cancel an order, submit the cancellation request as quickly as possible. If the seller has already shipped your order, they won't be able to cancel it.

Cancel an order

Tip Keep in mind that if your purchase contains more than one item, the entire order will need to be canceled – you can't cancel individual items.

If the seller has not yet shipped the order, you can start a cancellation request, asking the seller to cancel your order. Here's how:

1. Go to your Purchase history - opens in new window or tab and find the order you want to cancel.
2. Select the More actions dropdown menu and select Cancel this order.
3. Select Submit.

We'll send your request to the seller and ask them to accept or decline the cancellation within 3 calendar days. If the seller accepts, we'll then send a confirmation of cancellation to both your registered email address and your eBay Messages - opens in new window or tab.

Tip You won't be able to cancel an order if you've already reported that the item didn't arrive or if you've requested a return.

If the seller declines your cancellation request, or if they've already shipped your item, you'll need to wait until you receive the item and then request a return. If your order wasn't canceled and you haven't received the item, you can report that the item hasn't arrived once the estimated delivery date has passed.

You can find more information in our Order cancellation policy.

Top Takeaway

If you change your mind about a purchase, you can submit a cancellation request up until the seller ships the order.

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