How Much Is Return Shipping?

Skip to

• Main content

Keyboard shortcuts

• Search opt + /
• Cart shift + opt + C
• Home shift + opt + H
• Orders shift + opt + O
• Show/Hide shortcuts shift + opt + Z

To move between items, use your keyboard's up or down arrows.

Nectar Mattress + 2 Free Pillows - Gel Memory Foam - CertiPUR-US Certified - 180 Night Home Trial -…

Q: How much is return shipping?

asked on March 29, 2018

Answer in a video or photo

HH:MM:SS MM:SS

This file format is not supported

Videos must be at least 5 seconds.

The file size is too big. A video can be up to 1 GB

We encountered a problem while trying to upload. Please try again

You have uploaded the maximum number of photos

You may only upload one video per answer

Sign-in is required

Don't feel like typing? Answer in a video or photo

Write your answer

You can't submit while content is uploading. Please try again once your upload is complete Please add a video, photo or a written answer Answer

Showing 1-10 of 15 answers

I bought mine at Nectar and they have a one year return. Well now it's lumpy the edges feel like you'll fall off, hot, it's convex, junk, wake up with bad back, this is after a long 8 months with this thing. But when you try to return it they give you a number, if you email, If you call they come out with your waiting time is 7 minutes, every few minutes a message comes on press 2 to get call back, 30 minutes later, still waiting, then they shut you off. These folks are a scam, do some research on them, BBB and the likes. Stay away from this bunch, they're real carpetbaggers. Don · July 25, 2019 22 people found this helpful. Do you? Yes | Report Except that they disappear when attempting your return. Been waiting for weeks to here from someone about pickup and nada, even though I have sent multiple follow up emails. Seems like a huge scam - promise free returns, but just disappear when one is requested. Esther · July 23, 2018 7 people found this helpful. Do you? Yes | Report Family has purchased several Nectar mattresses, queen, king and twin. The fastest resolution is to email the company. They will send a replacement for any defective or under inflated mattress. In every instance, we emailed and or spoke with customer service and e-mail fastest. Customer service is excellent in addressin… see more Family has purchased several Nectar mattresses, queen, king and twin. The fastest resolution is to email the company. They will send a replacement for any defective or under inflated mattress. In every instance, we emailed and or spoke with customer service and e-mail fastest. Customer service is excellent in addressing problems and arranging replacement shipments. We were asked to take and send pictures of the defective mattresses and tags. then remove the tags of. Once they receive the information we were allowed to dispose of the mattress ourselves. I actually cut one up before discarding, another one, used part for a replacement cushion and discarded the rest. They will replace your defective mattress. Really better and faster to deal with removal yourself. The zipper case is very nice so removed and kept the cases prior to discarding the mattresses. I was given permission to donate 1 mattress rather than destroy it. I'm ordering another twin from Amazon and also shopping to buy an Amazon's yoga mattress. Hope they post this and it helps bc that was the only way we could get the Nectar mattresses removed. We ordered directly from the company and the mattresses had 3 layers of foam with a nice cover. Might be counting that cover as one if the layers. Had terrible results ordering mattress pads, never received the correct items ordered but the company quickly credited the mistakes. see less Family has purchased several Nectar mattresses, queen, king and twin. The fastest resolution is to email the company. They will send a replacement for any defective or under inflated mattress. In every instance, we emailed and or spoke with customer service and e-mail fastest. Customer service is excellent in addressing problems and arranging replacement shipments. We were asked to take and send pictures of the defective mattresses and tags. then remove the tags of. Once they receive the information we were allowed to dispose of the mattress ourselves. I actually cut one up before discarding, another one, used part for a replacement cushion and discarded the rest. They will replace your defective mattress. Really better and faster to deal with removal yourself. The zipper case is very nice so removed and kept the cases prior to discarding the mattresses. I was given permission to donate 1 mattress rather than destroy it. I'm ordering another twin from Amazon and also shopping to buy an Amazon's yoga mattress. Hope they post this and it helps bc that was the only way we could get the Nectar mattresses removed. We ordered directly from the company and the mattresses had 3 layers of foam with a nice cover. Might be counting that cover as one if the layers. Had terrible results ordering mattress pads, never received the correct items ordered but the company quickly credited the mistakes. C.M. Hicks · December 5, 2018 5 people found this helpful. Do you? | Report This was the first time i've had a terrible return experience with Amazon. Returned within the 30 day window and they came and picked it up, but still waiting on the refund to be credited to us over two weeks later. I've been told today that I should wait another week and then call back if i don't see it yet. they are telling me it takes a while to process the return but this is terrible. would never try a purchase like this with Amazon again AtlantaMom · October 6, 2019 4 people found this helpful. Do you? | Report Amazon issued me a full refund for my mattress. It never expanded fully. However, I was responsible for disposing of the mattress. Violetjellybean · December 4, 2018 4 people found this helpful. Do you? | Report How do I get a refund on these Nectar matress. They are not living up to standard Amazon Customer · March 31, 2020 3 people found this helpful. Do you? | Report My mattress did not expand fully, Amazon issued an immediate replacement and stated that a mattress can not be returned for safety reasons. Absolutely wonderful customer experience with Amazon, as always. mil martich · July 23, 2018 3 people found this helpful. Do you? | Report If you purchase your mattress via their website (nectarsleep DOT com) - They have a 1 year, 100% moneyback guarentee. Nectar will remove the mattress from home and refund 100% of purchase price U86539664 · July 18, 2018 3 people found this helpful. Do you? | Report Hopefully you were able to contact the company directly, because it was past 30 days... the Nectar company has a return policy that is very good. Send them an email along with making phone calls... Just because Amazon doesn’t accept returns after 30 days, that isn’t Nectar’s policy. That return policy is no different t… see more Hopefully you were able to contact the company directly, because it was past 30 days... the Nectar company has a return policy that is very good. Send them an email along with making phone calls... Just because Amazon doesn’t accept returns after 30 days, that isn’t Nectar’s policy. That return policy is no different than return rules for other items... look at cell phones for instance. Devices can be returned/exchanged within a certain time frame, but if it is a defective product, that is a different story. Cell phones cannot be returned to the phone store for full refunds after 30 days (if I remember right). But the return policy may be different for the maker of the device (depending on what was purchased). If you haven’t had any luck getting in contact with anyone at the company, had it replaced, or been satisfied with the way your item has been dealt with... I strongly recommend that you send a certified letter to the company stating what is going on with the mattress, when you bought it, when you have tried to contact them, and any other details to support your case (include actual photos of the mattress, photos of all tags on the mattress, and most important, a copy of the receipt. That way, you have done everything possible on your end- after that, the ball is in their court. The certified letter must be signed for by an employee of the company, and that will be your proof that they were notified. They won’t be able to say things like: “we didn’t receive anything in the mail”, or “we didn’t get photos”, or “proof of your purchase”, or any other type of correspondence. I’m not saying that the company is avoiding you... sometimes, phone lines get bogged down, or there may be problems due to a car crash, storms.... the list can go on & on. But it comes down to this- a reputable company will always stand behind their word- or they lose customers. see less Hopefully you were able to contact the company directly, because it was past 30 days... the Nectar company has a return policy that is very good. Send them an email along with making phone calls... Just because Amazon doesn’t accept returns after 30 days, that isn’t Nectar’s policy. That return policy is no different than return rules for other items... look at cell phones for instance. Devices can be returned/exchanged within a certain time frame, but if it is a defective product, that is a different story. Cell phones cannot be returned to the phone store for full refunds after 30 days (if I remember right). But the return policy may be different for the maker of the device (depending on what was purchased). If you haven’t had any luck getting in contact with anyone at the company, had it replaced, or been satisfied with the way your item has been dealt with... I strongly recommend that you send a certified letter to the company stating what is going on with the mattress, when you bought it, when you have tried to contact them, and any other details to support your case (include actual photos of the mattress, photos of all tags on the mattress, and most important, a copy of the receipt. That way, you have done everything possible on your end- after that, the ball is in their court. The certified letter must be signed for by an employee of the company, and that will be your proof that they were notified. They won’t be able to say things like: “we didn’t receive anything in the mail”, or “we didn’t get photos”, or “proof of your purchase”, or any other type of correspondence. I’m not saying that the company is avoiding you... sometimes, phone lines get bogged down, or there may be problems due to a car crash, storms.... the list can go on & on. But it comes down to this- a reputable company will always stand behind their word- or they lose customers. Sarah Taylor · August 19, 2019 3 people found this helpful. Do you? | Report Hopefully you were able to contact the company directly, because it was past 30 days... the Nectar company has a return policy that is very good. Send them an email along with making phone calls... Just because Amazon doesn’t accept returns after 30 days, that isn’t Nectar’s policy. That return policy is no different t… see more Hopefully you were able to contact the company directly, because it was past 30 days... the Nectar company has a return policy that is very good. Send them an email along with making phone calls... Just because Amazon doesn’t accept returns after 30 days, that isn’t Nectar’s policy. That return policy is no different than return rules for other items... look at cell phones for instance. Devices can be returned/exchanged within a certain time frame, but if it is a defective product, that is a different story. Cell phones cannot be returned to the phone store for full refunds after 30 days (if I remember right). But the return policy may be different for the maker of the device (depending on what was purchased). If you haven’t had any luck getting in contact with anyone at the company, had it replaced, or been satisfied with the way your item has been dealt with... I strongly recommend that you send a certified letter to the company stating what is going on with the mattress, when you bought it, when you have tried to contact them, and any other details to support your case (include actual photos of the mattress, photos of all tags on the mattress, and most important, a copy of the receipt. That way, you have done everything possible on your end- after that, the ball is in their court. The certified letter must be signed for by an employee of the company, and that will be your proof that they were notified. They won’t be able to say things like: “we didn’t receive anything in the mail”, or “we didn’t get photos”, or “proof of your purchase”, or any other type of correspondence. I’m not saying that the company is avoiding you... sometimes, phone lines get bogged down, or there may be problems due to a car crash, storms.... the list can go on & on. But it comes down to this- a reputable company will always stand behind their word- or they lose customers. see less Hopefully you were able to contact the company directly, because it was past 30 days... the Nectar company has a return policy that is very good. Send them an email along with making phone calls... Just because Amazon doesn’t accept returns after 30 days, that isn’t Nectar’s policy. That return policy is no different than return rules for other items... look at cell phones for instance. Devices can be returned/exchanged within a certain time frame, but if it is a defective product, that is a different story. Cell phones cannot be returned to the phone store for full refunds after 30 days (if I remember right). But the return policy may be different for the maker of the device (depending on what was purchased). If you haven’t had any luck getting in contact with anyone at the company, had it replaced, or been satisfied with the way your item has been dealt with... I strongly recommend that you send a certified letter to the company stating what is going on with the mattress, when you bought it, when you have tried to contact them, and any other details to support your case (include actual photos of the mattress, photos of all tags on the mattress, and most important, a copy of the receipt. That way, you have done everything possible on your end- after that, the ball is in their court. The certified letter must be signed for by an employee of the company, and that will be your proof that they were notified. They won’t be able to say things like: “we didn’t receive anything in the mail”, or “we didn’t get photos”, or “proof of your purchase”, or any other type of correspondence. I’m not saying that the company is avoiding you... sometimes, phone lines get bogged down, or there may be problems due to a car crash, storms.... the list can go on & on. But it comes down to this- a reputable company will always stand behind their word- or they lose customers. Sarah Taylor · August 19, 2019 One person found this helpful. Do you? | Report

• ←Previous
• 1
• 2
• Next→

Your recently viewed items and featured recommendations › View or edit your browsing history After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Get to Know Us

• Careers
• Blog
• About Amazon
• Investor Relations
• Amazon Devices
• Amazon Science

Make Money with Us

• Sell products on Amazon
• Sell on Amazon Business
• Sell apps on Amazon
• Become an Affiliate
• Advertise Your Products
• Self-Publish with Us
• Host an Amazon Hub
• ›See More Make Money with Us

Amazon Payment Products

• Amazon Business Card
• Shop with Points
• Reload Your Balance
• Amazon Currency Converter

Let Us Help You

• Amazon and COVID-19
• Your Account
• Your Orders
• Shipping Rates & Policies
• Returns & Replacements
• Manage Your Content and Devices
• Help

English ₫VND - Vietnamese Dong United States

• Amazon Music

  Stream millionsof songs

• Amazon Ads

  Reach customerswherever theyspend their time

• 6pm

  Score dealson fashion brands

• AbeBooks

  Books, art& collectibles

• ACX

  Audiobook PublishingMade Easy

• Sell on Amazon

  Start a Selling Account

• Veeqo

  Shipping SoftwareInventory Management

• Amazon Business

  Everything ForYour Business

• AmazonGlobal

  Ship OrdersInternationally

• Amazon Web Services

  Scalable CloudComputing Services

• Audible

  Listen to Books & OriginalAudio Performances

• Box Office Mojo

  Find MovieBox Office Data

• Goodreads

  Book reviews& recommendations

• IMDb

  Movies, TV& Celebrities

• IMDbPro

  Get Info EntertainmentProfessionals Need

• Kindle Direct Publishing

  Indie Digital & Print PublishingMade Easy

• Prime Video Direct

  Video DistributionMade Easy

• Shopbop

  DesignerFashion Brands

• Woot!

  Deals and Shenanigans

• Zappos

  Shoes &Clothing

• Ring

  Smart HomeSecurity Systems

• eero WiFi

  Stream 4K Videoin Every Room

• Blink

  Smart Securityfor Every Home

• Neighbors App

  Real-Time Crime& Safety Alerts

• Amazon Subscription Boxes

  Top subscription boxes – right to your door

• PillPack

  Pharmacy Simplified

• Conditions of Use
• Privacy Notice
• Consumer Health Data Privacy Disclosure
• Your Ads Privacy Choices

© 1996-2026, Amazon.com, Inc. or its affiliates