How To Answer An Unanswerable Question

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SKIP TO CONTENTHarvard Business Review LogoBusiness communicationHow to Answer an Unanswerable Question

by Ron Carucci

April 23, 2020Nora Carol Photography/Getty Images
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In these difficult times, we’ve made a number of our coronavirus articles free for all readers. To get all of HBR’s content delivered to your inbox, sign up for the Daily Alert newsletter.

I recently watched a client of mine get bombarded with questions during a virtual town hall. He and his team had gathered their company to address questions about the pandemic, remote work, and stakeholder implications. Prior to the call, I had prepared my client to remain calm and not let other people’s anxieties trigger his own. But some of the questions still caught him off guard.

Ron Carucci is cofounder and managing partner at Navalent, working with CEOs and executives pursuing transformational change. He is the best-selling author of 10 books, including To Be Honest: Lead with the Power of Trust, Justice and Purpose (Kogan Page, 2021).
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