How To Cancel A GameStop Pre‐Order: 5 Steps (with Pictures)

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Terms of Use wikiHow is where trusted research and expert knowledge come together. Learn why people trust wikiHow How to Cancel a GameStop Pre‐Order PDF download Download Article Explore this Article Steps Steps Other Sections Video Related Articles References Article Summary Written by Nicole Levine, MFA

Last Updated: July 5, 2025 Tested

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This article was co-authored by wikiHow staff writer, Nicole Levine, MFA. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. The wikiHow Tech Team also followed the article's instructions and verified that they work. This article has been viewed 149,980 times. Learn more...

This wikiHow teaches you how to cancel an item you've pre-ordered through GameStop.com. The payment method you added will not be billed until 5 days before the item is ready to ship. As long as you cancel your pre-order before your card is charged, you should be able to cancel the order online. If you're unable to cancel your order online, you can still request a cancellation via phone, email, or in-person at a GameStop store.

Steps

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  1. Step 1 Enter your email address and order confirmation number. 1 Enter your email address and order confirmation number. Use the same email address you entered when placing your order. You'll find the confirmation number in the email receipt from GameStop.
  2. Step 2 Go to https://www.gamestop.com/login/... 2 Go to https://www.gamestop.com/login/ in a web browser. If you're not already signed into your GameStop account, you'll be prompted to enter your login information to do so now. This will bring up up a list of your orders.
    • GameStop will not charge your credit card for a pre-ordered item until about 5 days before the item is released. As long as your card has yet to be charged, you should be able to cancel your order online.
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  3. Step 3 Click the order you want to cancel. 3 Click the order you want to cancel. Details about the order, including the available self-service options, will appear.
  4. Step 4 Click Cancel order if available. 4 Click Cancel order if available. If this option is available, follow the on-screen instructions after clicking to confirm the cancellation. If there is no option to cancel the order, move to the next step.
    • If you can't cancel the order because you've already been charged, you can return the unopened item for a full refund for up to 30 days (unless you've ordered a tablet, in which case you only have 14 days).[1]
  5. Step 5 Contact GameStop if you're unable to cancel online. 5 Contact GameStop if you're unable to cancel online. If your card has already been charged, you'll have to contact GameStop directly for a cancellation. You can do so via email, phone, or in-person:
    • Email: Go to https://www.gamestop.com/contact/ and fill out the form. Select Online Order from the "CATEGORY" drop-down, and be sure to add your order number to the "ORDER NUMBER" field. In the message, be sure to include your reason for cancellation.
    • Phone: GameStop's customer service department is available by phone 7 days per week, from 8:00 AM – 8:00 PM (CST). Give them a call at 1-800-883-8895 to request a cancellation.
    • In-person: Go into your local GameStop store with a valid ID and proof of purchase. The name on the ID must be the same as the one used to purchase the pre-order. Visit https://www.gamestop.com/stores/ to find the nearest store.
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References

  1. ↑ https://www.gamestop.com/faq/

About This Article

Nicole Levine, MFA Written by: Nicole Levine, MFA wikiHow Technology Writer This article was co-authored by wikiHow staff writer, Nicole Levine, MFA. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been viewed 149,980 times. 5 votes - 40% Co-authors: 6 Updated: July 5, 2025 Views: 149,980 Categories: Video Games Article SummaryX

1. Sign into your GameStop.com account. 2. Open your order history. 3. Click the order. 4. Click Cancel order if available. 5. Call 1-800-883-8895 if not available. Did this summary help you?YesNo

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Yes No Advertisement Cookies make wikiHow better. By continuing to use our site, you agree to our cookie policy. Nicole Levine, MFA Written by: Nicole Levine, MFA wikiHow Technology Writer 5 votes - 40% Click a star to vote 40% of people told us that this article helped them. Co-authors: 6 Updated: July 5, 2025 Views: 149,980

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