How To Find Your Roku's IP Address

Why Is the Roku App Not Seeing My Streaming Device?

The reason you may be looking for your Roku’s IP address is to connect your device to your Roku app. We use apps for nearly all of our TV watching, and there are few things more frustrating than an app not being able to find a device that you’re staring at. Especially if you lose your remote, how are you going to add your streaming player?

To troubleshoot the situation, first make sure your network access isn’t disabled.

1. On your Roku remote, press Home.
2. Choose Settings.
3. Choose System.
4. Click Advanced System Settings.
5. Choose Control by Mobile Apps.
6. Select Network Access.
7. Select Default.

If it’s enabled, make sure your Roku device is on the same Wi-Fi network as your phone. If they’re both already on the same network, check your Roku’s IP address. If it’s public, it won’t connect with your phone. The IP address must be private, falling into the following ranges:

Start	End
10.0.0.0	10.255.255.255
172.16.0.0	172.31.255.255
192.168.0.0	192.168.255.255

If your IP address isn’t within these ranges, it may be because you’re not using a router. Either install one or have your internet service provider change your IP address manually.

Another reason why you may have connection issues is if you’re using a VPN to change your IP address. We love using VPNs for streaming, but we’ll admit that they don’t always work.

By hiding your IP address and hiding your browsing history, VPNs let you change regions and unlock geo-restricted content. In response, many streaming platforms block VPN IP addresses, so you may have to turn off your VPN to use your Roku device. This is particularly true as streaming services have increased their VPN detection capabilities in 2024.

However, if you aren’t using a VPN, your network may have access point (AP) isolation enabled. This means that devices can’t communicate with each other on a wireless network, hence the term “isolation.” AP isolation is common in guest networks and public Wi-Fi settings. Disable AP isolation on your router and get connected.

>> Related: Installing a VPN on a Roku Device

Still Don’t See Roku?

If none of the above methods worked, try these.

Connect to your Roku manually:

1. On your device selection screen’s top corner, tap the icon with the three dots and circle.
2. Choose Connect Manually.
3. Enter your Roku device’s IP address.
4. Click Connect.

Restart your Roku, then make sure it’s on the right wireless network.

On iOS devices:

1. Swipe up from the bottom of the screen (or swipe down from the top-right corner on newer iPhones).
2. Swipe up on the Roku app to close it.
3. Launch the Roku app.

On Androids:

1. Press the Recents button (or swipe up and hold on newer Android devices).
2. Swipe the Roku app to close it.
3. Tap on the Roku app to open it.

Double-check your network’s name. Sometimes, dual-band routers with 2.4 GHz and 5 GHz options have slightly different network names. Make sure your Roku and phone are connected to networks with identical names.2

NOTE: If you’ve tried all of the above options and still can’t connect your Roku to the app, contact customer support by calling 1-816-272-8106 (US) or visiting support.roku.com.