How To Fix “This Video File Cannot Be Played Error” - Remo Software

Are you having trouble watching a video online or facing “This video file cannot be played” error message? Well, it’s frustrating! Especially with streaming platforms like Netflix and YouTube offering endless video options. But what if the problem goes beyond a simple refresh?

Error messages like 102360, 232011, 224003, 224002, and 232001 can appear while attempting to play a video. Each one of them pointing to a specific culprit. These codes can vary depending on your operating system, browser, or media player.

This article dives into the causes behind the “This video file cannot be played” error, regardless of the specific code. And explores proven methods to fix the issue.

Here’s a Reddit user named “badro” who posted that they’re facing the “Video Player Error Code: 233011 / 232011.” on a streaming platform

Video player Error Code : 233011 / 232011 byu/badre_d inHiAnimeZone

Below are some solutions they can try:

Table Of Contents

1. Reasons behind Video Cannot be Played (Error codes 224003, 102630)
2. How do I fix "This Video File Cannot Be Played" Error?
   • 1. Try Playing the Video in Another Browser.
   • 2. Fix the video unplayable error by clearing cookies and cache
   • 3. Disable Hardware Acceleration | For error code 224003
   • 4. Disable Proxy Server | For error code 232011
   • 5. Disable Extensions on Browser | For error code 102630
   • Conclusion
3. Frequently Asked Questions

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Reasons behind Video Cannot be Played (Error codes 224003, 102630)

• Error code 224003 or 224002: The media player has a problem with decoding a file within the browser.
• Error code 102630: This error can be displayed on JW Player or when it is embedded in Firefox browser. It indicates that the player could not find any source file to be played.
• Error code 232011 or 232001: Slow streaming video on the internet can be a result if the JW player finds network problems. Or the connection is lost while playing the video due to technical difficulties.
• Cookies and Cache Data: Your browser accumulates cookies and cache data every time you visit any website on the internet. Due to this, you might find your videos with audio-video sync issues.
• Outdated Browser: Make sure your browser and media player are up-to-date. Outdated versions can cause compatibility issues.
• Extensions/Add-ons: Some browser extensions or add-ons might conflict with video playback. Try disabling them or using a private browsing window.
• Browser Settings: Check your browser’s settings if any specific configurations causing the problem.
• Hardware Acceleration: In some cases, disabling hardware acceleration can resolve playback issues. Especially if you’re having problems with specific codecs.

How do I fix “This Video File Cannot Be Played” Error?

You don’t necessarily need high technical knowledge to fix the error. However, before trying any of the methods, first check if your internet connection is fast enough to stream the video. Post verifying it make sure that the video is still available on the desired platform. Here are a few fixes that you could try out on your own.

1. Try Playing the Video in Another Browser.

Now, If you were able to stream the video on a different browser, there could be issues with your primary or preferred browser. If you have only one browser installed, update the browser to solve any incompatibility issues.

If your videos cannot be played in the current browser, consider playing the same video on another browser. Due to compatibility issues, your browser might not be able to play the video effectively. If the problem persists after switching to another browser, you can fix this issue by following the steps mentioned below.

2. Fix the video unplayable error by clearing cookies and cache

Clearing the cache and cookies will remove any corrupt files that are obstructing you while playing the video. However, in most cases, the video playback error is fixed by clearing these corrupt files.

1. Open the browser and click on the three dots icon from the top right corner, to open the menu.
2. Next, select the History option from the drop-down.
3. Now, select Clearing browsing data from the left column.
4. From the popup window, check the Browsing history and the Cookies and other site data option.
5. Finally, click on clear data to clear the corrupted data on the browser.

Remember, clearing cache or cookies will also delete all the data, such as your login credentials, i.e., your saved passwords and user name. Hence, make sure you make a note of all the important credentials before clearing the data.

Note: If you are using other browsers such as Firefox or Internet Explorer, here are details on how you can clear cookies data from the browser

3. Disable Hardware Acceleration | For error code 224003

Although hardware acceleration is generally beneficial for video playback, there are a few cases where disabling it can help resolve video playback issues. Some of these instances include

• Incompatibility with a specific browser version or configuration.
• GPU conflicts.
• Outdated or incompatible graphics drivers.

Disable Hardware Acceleration on Chrome:

• Click on the menu icon with three dots in the top right corner and choose settings.
• Scroll down to the bottom and click on Advanced option.
• Under the System category, find the Use hardware acceleration when available.
• Now, click on the toggle switch to disable hardware acceleration.

Disable Hardware Acceleration on Firefox:

• Click the menu button on the top-right corner and choose Options>General Panel>Performance.
• Uncheck Use recommended performance settings.
• Finally, uncheck Use hardware acceleration when available.

Remove Hardware Acceleration on Microsoft Edge:

• Click on the menu icon with three dots in the top right corner and choose settings.
• From the top-left column, click on the menu, and choose System from the drop-down.
• Under the System category, find the Use hardware acceleration when available.
• Now, click on the toggle switch to disable hardware acceleration.

4. Disable Proxy Server | For error code 232011

Due to security reasons, some of the browsers do not allow playing videos as they use VPN or proxy network connection. This is one of the primary causes of video file cannot be played error 232011.

By disabling the proxy connection, you can get rid of this error and fix the issue. Here is how you can disable the proxy server:

• Open Run command by pressing the Windows + R button.
• Type inetcpl.cpl and hit OK.
• In the Internet Properties window, go to Connections>LAN settings.

• Now uncheck the Use a proxy server for your LAN option and click OK.

5. Disable Extensions on Browser | For error code 102630

Extensions like popup blockers and online security extensions may sometimes interrupt video playback. This is when your browser is unable to find or load a video. And you will come across the “video file cannot be played error code 102630” or “This file isn’t playable – 0xc10100be” error code. If you have installed any extensions that block the ads or pops, remove the extension from the browser to overcome this problem.

In order to remove the extensions from Chrome:

• Click on the menu icon and choose Settings>Extensions.
• Now identify the extension and disable them by clicking on the toggle button.

To remove extension on Microsoft Edge:

• Select the menu option from the top left.
• Choose Extensions from the dropdown.
• Now look for the extension you want to remove and disable it.

Remove extension on Firefox:

• Click on the menu icon.
• Select the Add-ons option from the drop down.
• From the list, look for popup blocker or online security add-ons and hit the toggle button to disable it.

Now that you have an understanding of what error code occurs due to what reason, this can certainly help you fix the video file cannot be played error.

At any rate, if an offline video is not playing due to corruption, you need to repair it using reliable video repair software.

You can make use of Remo Video Repair Software. The software is very user-friendly. It helps to fix corrupt MP4, damaged MOV, repair corrupt GoPro videos and other common videos safely. This tool is compatible with all versions including the latest ones of Windows and Mac operating systems. It also supports repairing videos from camera, camcorder, CCTV, Drone, iPhone or Smartphone, etc.,

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Conclusion

You can easily fix the video file cannot be played error by following the instructions in the article. Apart from the above steps, you can also fix the error by switching to a different network. Probably a better network connection can also help you stream unplayable videos. If you still have any doubts or questions, kindly mention them in the comment section below.

Frequently Asked Questions

How do I fix error code 224003?

Try clearing browser data. Open your browser Settings > Privacy and Security > Clear Browsing Data). Select “All time” for cache, cookies, and browsing history, then clear data. Restart the browser and try playing the video again.

What if the error occurs only on specific websites?

The website’s video player may not support your device or browser. Update your browser, enable JavaScript (Settings > Privacy > JavaScript). Or try accessing the site on another device.

What if Error Code 241001 persists after trying basic fixes?

Check the streaming service’s server status. If servers are up, contact customer support for help.

About the Author: Molly Owen

Molly is the Lead Technical Specialist with distinguished knowledge and understanding of Mac computers and operating systems. Being a veteran photographer and video recovery specialist, Molly’s expertise in video formats and file repair has helped restore a lot of videos and cherished memories of users. As a technical specialist, she also believes in learning and…

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